Household Staffing. Done Right.™ ESG-Aligned.
The Philippine Maid Brand. Est. 2009.
8 out of 10 families return
We Rematch. 48 Hours. Always.
0998 888 1818 · 0918 807 8427 · 02 8405 0000
Viber · WhatsApp · iMessage · FaceTime
Household Staffing. Done Right.™ ESG-Aligned.
The Philippine Maid Brand. Est. 2009.
8 out of 10 families return
We Rematch. 48 Hours. Always.
0998 888 1818 · 0918 807 8427 · 02 8405 0000
Viber · WhatsApp · iMessage · FaceTime
“The standard is not perfection.
The standard is accountability. Documented. Visible. Lived.”
Worth Knowing
Raising standards since 2009.
Featured by Good Housekeeping Philippines in 2015 for changing how household employment works.
View our media history →Found, not pitched.
Modern Parenting (One Mega Group) included us in their 2023 kasambahay guide. We discovered it three years later.
Read the discovery story →Join the Human+ Employers.
Fair wages. Mutual respect. Better results for everyone.
Read the manifesto →M-24-04-034
Operating since 2009.
Licensed, registered, verifiable.
Two rooms. Both public.
Where we publish on the record. Where the public speaks anonymously. Everyone welcome to listen, read, or join in.
We don't ask for trust. We publish what would earn it.
The brand Filipino families return to.
Security Double-Lock™
Clinical psychological screening by Manila Doctors Hospital. National Dual-Audit™ background verification across 18 NPCS regions.
No other Philippine household staffing agency offers both.
The brand Filipino families return to.
Security Double-Lock™
Clinical psychological screening by Manila Doctors Hospital. National Dual-Audit™ background verification across 18 NPCS regions.
No other Philippine household staffing agency offers both.
Clinical screening.
Security protocols.
Fair treatment.
The only household staffing agency with psychological screening by Manila Doctors Hospital and Security Double-Lock™ background verification. Because your family deserves both emotional readiness and verified identity.
See our complete standardsDelivered to your home
Select your household professional. We handle the rest. Delivered to your home across Metro Manila and Luzon. Opening our Cebu hub in 2026.
Security Double-Lock™
Our National Dual-Audit cross-verifies PNP National Police Clearance with NBI Biometric Authentication across all 18 regions. We verify the person, not just the paper.
See screening standardsFair compensation
Compensation that reflects the value of their work. When professionals are paid fairly, they stay longer. When they stay longer, your family benefits.
Our guarantee
If the match isn't right, we'll find someone who is. At no additional cost. Because our job isn't done until yours is.
Learn about our guarantees48-hour resolution
Every concern addressed within 48 hours. No exceptions. Because peace of mind shouldn't wait.
Radically transparent
We publish our track record. The good years and the difficult ones. Because transparency isn't a feature. It's how we operate.
View our transparency reportWhy psychology matters.
A 15-minute interview tells you if someone can cook or clean. A 3-hour clinical assessment tells you if they can handle the emotional demands of living in your home.
Household work isn't just physical. It's emotional labor. Managing family dynamics. Navigating cultural differences. Handling stress when children are difficult or elderly family members are demanding. These situations require emotional intelligence that a resume can't show and an interview won't reveal.
That's why we partnered with Manila Doctors Hospital. Their licensed clinical psychologists assess emotional stability, stress management capacity, and interpersonal skills — the qualities that determine whether someone stays 18 months or 18 days. Because when professionals are emotionally prepared for the role, everyone benefits.
The Philippine Maid Brand
Six standards that separate us from every other agency in the Philippines. Built for your family's safety — and their professional dignity.
The Philippine Maid Brand
Six standards that separate us from every other agency in the Philippines. Built for your family's safety — and their professional dignity.
Six standards.
Zero shortcuts.
From clinical psychological screening to nationwide security audits, every step is designed for your family's safety and their professional dignity.
Psychological Screening
A 3-hour clinical assessment by Manila Doctors Hospital ensures emotional stability and readiness for the unique demands of private service.
Why psychology mattersSecurity Double-Lock™
Our National Dual-Audit cross-verifies PNP nationwide clearances with NBI biometric authentication across all 18 regions. We verify the person, not just the paper.
See security protocolsPractical training
From Heimlich maneuvers to table settings. 74 essential skills in a 68-page manual. Available upon request to clients.
Request training manualOptimized contract
Every legal requirement clearly explained. Every scenario addressed. Written in plain language you can actually understand.
View sample contract3-step recruitment
Standards, investigation, training. Three steps you can see. No hidden processes. No black box.
See the full processHuman+ advocacy
Fair wages above industry standard. Dignity in employment. Fair treatment creates loyal professionals who stay longer.
Our advocacy philosophy"A background check tells you what someone has done. A clinical assessment tells you who they are — their emotional temperament, their integrity under pressure, and their capacity for consistent, trustworthy behavior in your household."
Clinical Partner: Manila Doctors Hospital · Since 2015
Trust, made visible.
Every rating published. Every complaint documented. Every resolution tracked.
Trust, made visible.
Every rating published. Every complaint documented. Every resolution tracked.
MaidProvider.ph Reviews: 4.1★ Star Average. 87% Satisfaction Across 6 Independent Platforms.
When Maria Santos* searched for a yaya in 2019, she found our 2.2★ Yelp rating from years we'd rather forget. She hired us anyway. Seven years later, her family still works with the same household professional. *Name anonymized. Real client, real placement.
1,786 reviews. 4.1★ across star-rated platforms. 87% satisfaction across 6 independent sources. We show our work.
Transparency record — March 30, 2026 • Resolved April 1, 2026
In March 2026, Trustpilot flagged our website for displaying their score and review content without authorization. They were right. We removed all hardcoded Trustpilot scores, all reproduced review text, and all unofficial verification badges from both our reviews page and our rating methodology. Where our calculations now reference Trustpilot's score, we link directly to their platform for live verification. This matter has been resolved. We keep this notice as a permanent public record because transparency means showing what we got wrong — not just what we got right. See our Trustpilot profile →
Start Here
- Check our dual-metric verification below: 4.1★ star average AND 87% satisfaction rate
- Call DOLE to verify our license: 1349 (24-hr hotline) or (02) 8527-3000 — Ask for M-24-04-034
- Verify our 17-year history via Wayback Machine — archived since March 2010
- Review our Security Double-Lock Standard — NPCS (18 regions) + Manila Doctors Hospital psychological screening
- Read our transparency reports — published since November 2025
- Ready? Call us: +63-998-888-1818
Two Ways to Verify: Both Accurate
The first Philippine household staffing agency to publish dual-metric verification. Star ratings AND normalized satisfaction percentage. Full methodology below.
1,786 total reviews across 6 platforms • 822 Google reviews spanning 11 years • 48-hour response guarantee • no case goes unanswered
Calculated from publicly verifiable platform data. Updated regularly.
Verification Data Last Audited: May 22, 2026
See Our Calculation
Star Rating Average
- Trustpilot: see live score →
- Google Business: 4.5★
- ComplaintsBoard: 5.0★
- Yelp: 2.2★
- (Trustpilot + 4.5 + 5.0 + 2.2) ÷ 4 = 4.05 → 4.1★
Trustpilot's score is included in the calculation and verifiable directly on their platform. See live score →
Normalized Percentage
- Trustpilot: see live score →
- Google: 4.5/5 = 90%
- ComplaintsBoard: 5.0/5 = 100%
- Yelp: 2.2/5 = 44%
- Facebook: 98%
- May Trabaho: 100%
- (Trustpilot + 90 + 100 + 44 + 98 + 100) ÷ 6 = 87%
Trustpilot's score is included in the calculation and verifiable directly on their platform. Verify independently →
Transparency through cross-validation
A single metric can be manipulated through selective platform presence or review deletion. Two independently calculated metrics create accountability: if one were inflated, the other would catch it. Our 4.1★ includes our 2.2★ Yelp rating — the lowest-rated platform where the majority of negative reviews date to our early operational years. Our 87% treats every platform equally. We calculate ours twice and include the platforms where we score lowest.
About Platform Weighting
Each platform is weighted equally for transparency, not statistical representation. Review counts per platform vary significantly — Google has 822 reviews, ComplaintsBoard has 3 — but our methodology treats every platform's voice as equally valid in the cross-validation. A weighted-by-volume average would let our largest platform dominate the narrative; we deliberately do not do that. The per-platform review counts are visible above so anyone can run their own weighted calculation if they prefer.
About Platform Algorithms
Yelp's recommendation system prioritizes recent review patterns and heavily weights historical data. While we've dramatically improved service quality since 2019, our Yelp rating remains sensitive to older reviews. This is Yelp's algorithmic choice, not ours. What we can control is showing you all the data: our verified rating across six independent platforms, calculated two different ways.
Addressing Sentiment Polarization
Google may flag our reviews as "polarized." This is correct. It is a mathematical reflection of our 17-year journey: the vast majority of our 1-star reviews occurred during our early years (2015–2019), while our current era (2021–2026) is defined by consistent 5-star performance across platforms. We refuse to delete our history to "smooth out" the data. Integrity means showing the scars, not just the stars.
Higher than the Philippine industry average of 3.8★. We don't delete reviews. We document them. We've published every rating—good and bad—for 17 years.
Behind every ★ is a family who trusted us with what matters most. Behind every % is a professional we treated with dignity.
Verification Beyond Ratings
Somerset (2009) and Donada (2012), both operational in Pasay City. Verifiable via Wayback Machine since March 2010. Two buildings. Same neighborhood. 17 years.
r/HouseholdCommunityPH on Reddit is moderated narrowly under our published Community Moderation Policy. Criticism of MaidProvider.ph is never removed. Significant moderation actions are documented publicly in case files on the policy page, with four independent verification paths for non-moderator audit.
Household professionals reviewed us on May Trabaho Community without incentive. When the people doing the work speak up voluntarily, that's the most credible endorsement we can earn.
Public documentation of every complaint, resolution timeline, and operational failure. Every service recovery case receives a decision within 48 hours.
Ratings show performance. These prove we exist to be held accountable.
Eight replacement requests in one week. Here's exactly what we did.
In the week ending December 13, 2025, we recorded 8 replacement requests — a sudden spike that told us something systemic was wrong, not just unlucky. We documented the failure publicly, identified the gap in our pre-deployment process, and strengthened our matching infrastructure. We didn’t wait for it to happen again. Every service recovery case received a decision within 48 hours. Average placement timeline: 7 days from inquiry to match.
Read the December 17 Report →What This Really Means
Public reports have placed DOLE's labor-inspection force at roughly 1,200 inspectors for more than one million registered establishments nationwide — and they are physically unable to conduct regular inspections of private homes. In an industry where countless agencies operate informally without a valid license, our 17-year digital footprint and clinical screening partnerships are a critical layer of protection.
1. Six Independent Platforms
We don't control Google, Trustpilot, ComplaintsBoard, Facebook, Yelp, or Reddit. Consistent ratings across platforms we don't own reflect sustained operational quality. A significant number of agencies operate informally or without valid DOLE licenses, leaving families without legal protection. Our 17-year digital footprint is proof of existence.
2. Worker Reviews Validate Ethics
Household professionals reviewed us voluntarily—100% recommend MaidProvider.ph. In an industry where exploitation is common, unanimous voluntary endorsement from the people doing the work is the most credible signal of ethical treatment.
3. 17-Year Track Record
Our oldest reviews date to 2015. Those reviews remain public. Our Yelp rating reflects our historical journey—evidence of accountability, not perfection. In an industry with high turnover and frequent closures, we publish transparency reports that investigate our own failures—including the ones happening right now.
4. Beyond Government Limits
DOLE License M-24-04-034 verified since 2009. Call DOLE Hotline 1349 or (02) 8527-3000. As of the 2025 Labor Inspection Summit, public reports have placed DOLE's labor-inspection force at roughly 1,200 inspectors for more than one million registered establishments nationwide — and under Philippine constitutional protections, labor inspectors generally cannot enter a private residence without judicial authorization. We use Manila Doctors Hospital for clinical psychological screening—a layer of security the law doesn't mandate.
Where You Can Verify Us
Six platforms we don't control. Every review stays public. No deletions. No filters.
Trustpilot
When your family is 10,000 miles away and you're hiring someone to care for your home and your parents — you need a standard you didn't hear about from the agency. That's what Trustpilot is.
Live score available on the platform directly.
Google Business
Long-term accountability. Legacy negative reviews remain public. Sustained quality post-recovery.
ComplaintsBoard
Independent third-party complaint platform. Every complaint is public and permanent. We don't hide that complaints exist — we show that every one was resolved. Our response rate and resolution quality are visible to anyone, not just the clients we choose to show.
Facebook Business Page
98% of Facebook reviewers recommend MaidProvider.ph. Verified business account. Getting verified on Meta requires institutional legitimacy — not everyone qualifies.
May Trabaho Community
100% of household professionals recommend MaidProvider.ph — voluntarily, without incentive. In an industry where exploitation is common, unanimous worker endorsement is the most credible signal of ethical treatment.
Yelp
We don't hide our past. This rating reflects our most difficult operational period. Accountability means showing the full story.
r/HouseholdCommunityPH
Criticism of MaidProvider.ph is never removed. Our Community Moderation Policy documents exactly what gets removed (defamation, doxxing, harassment, spam) and what always stays (criticism, negative reviews, complaints).
Fair Wages, Zero Salary Deductions
The economics of household staffing are rarely discussed openly. We think they should be. We publish wage standards because opacity enables poor outcomes for the people doing the work.
Zero-Deduction Policy
We charge families a transparent placement fee and never touch worker earnings. Fair wages aren’t charity. They’re insurance against turnover. When household professionals earn fairly, they stay. When they stay, your family benefits.
What Sets Us Apart
The Security “Double-Lock” Standard
NBI shows the past. NPCS closes regional warrant loopholes. Manila Doctors Hospital verifies current emotional stability. Your agency is your only line of defense in a private home.
Transparency Reports Published Since November 2025
What we still get wrong
Perfect metrics suggest either divine intervention or selective counting. We're neither blessed nor dishonest. We're transparent about imperfection.
Two Buildings in Pasay Since 2009
Physical presence means you know exactly where to go when something goes wrong. Same Pasay zip code. Unbroken timeline. Growth without relocation.
ESG Aligned Governance
By aligning with ESG frameworks, we replace informal hiring with a measurable, audited system of accountability.
Independent Performance Records
We do not curate, filter, or delete public feedback. The following are independent platform records representing a 17-year audit of both successful placements and documented operational failures.
Overseas Employer Reviews
Families hiring from abroad trust MaidProvider.ph to care for their loved ones back home. Read their independent, unedited reviews on the platform directly.
Read Overseas Reviews on Trustpilot →Live reviews available on the platform directly.
The Question Isn't "Are They Perfect?"
The question is "Can you verify their claims?"
Don't Trust Reviews. Verify Everything.
We don't ask you to trust us. We give you the tools to verify every claim independently.
1. Call DOLE
Verify: Legal licensing, years in operation, regulatory violations, labor law compliance. Takes 5 minutes.
2. Call Medical Partners
Verify: Corporate partnership status, psychological screening methodology. Takes 10 minutes.
4. Check Each Platform
Visit Trustpilot, Google, ComplaintsBoard, Facebook, Reddit directly. Read positive AND negative reviews. Check response rate. Takes 30 minutes. You'll see the complete picture.
5. Search the Wayback Machine
Same company, same neighborhood, unbroken digital trail across both domains. The 2010 archive shows our original DOLE License No. M-09-00-391 — predecessor to today's M-24-04-034 renewal. The current domain has been continuously archived for over 12 years. Takes 2 minutes to verify.
6. Verify Our Phone Infrastructure
Three enterprise-grade lines. Consistent contact infrastructure signals permanence. We have maintained ours for over a decade.
Transparency Over Perfection. Always.
The first Philippine household staffing agency with dual-metric verification, clinical screening, and a Human+ standard that puts dignity at the center of every placement.
How to hire.
Three simple steps. That's it.
Call
One conversation. Tell us what matters—schedule, skills, personality.
Available 24/7
Interview
Meet candidates. Not resumes—real people you can talk to.
Phone, video, or face-to-face
Done
Your household professional arrives. Ready to work. Across Luzon, with custom logistics available for Visayas and Mindanao.
Delivered in 48 hours
FREE Training Manual
The same professional manual our household professionals receive in training. Used since 2009. Comprehensive. Practical. Yours to keep.
Request Manual →PDF • 50 pages • For clients only
Make the call.
We'll present candidates within hours. You interview. You decide.
24/7 • Phone, Viber, WhatsApp, iMessage, FaceTime
