Household staffing. Done right. Security Double-Lock®
Screened before placement. Supported after.
Setting the standard since 2009.
Call +63 918 807 8427
Message +63 998 888 1818
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Household staffing. Done right. Security Double-Lock®
Screened before placement. Supported after.
Setting the standard since 2009.
Call +63 918 807 8427
Message +63 998 888 1818
“The standard is not perfection.
The standard is accountability. Documented. Visible. Lived.”
Worth Knowing
Since 2009, MaidProvider.ph has been here for you.
Seventeen years doing one thing. That’s why we’re so good at what we do.
Credentials
Trust has a history.
Backed by licensing, registration and professional membership.
Government
Licensed + Registered
M-24-04-034 · CS201312638
Data Privacy
Registered
National Privacy Commission
PIC-009-448-2026Membership
Placement Agency Member
International Nanny Association
Member No. 3985Our Screening Standard
Security Double-Lock
MaidProvider.ph’s proprietary screening standard.
Registered trademark.
Our Human Standard
Human
Standard™
Fair wages. Mutual respect. Clear expectations.
Media
Appeared in. Seen on.
Independent editorial coverage and documented broadcasts.
Institutional references
In the Philippines and abroad.
MaidProvider.ph appears in government and academic sources.
Government-commissioned research · Japan
Ministry of Economy, Trade and Industry
A Teikoku Databank study commissioned by METI lists MaidProvider.ph among major Philippine household-service companies.
View the official report →Academic journal reference · Philippines
Ateneo de Manila University
A Kritika Kultura article names MaidProvider.ph on page 374 in a critical discussion of domestic labor, class and commodification.
Read the journal PDF →Academic legal research · Thailand
Sukhothai Thammathirat Open University
A Master of Laws study cites MaidProvider.ph in its analysis of Philippine child domestic-worker law.
View the university study →Academic bibliography reference · Indonesia
Universitas Pelita Harapan
The available bibliography lists MaidProvider.ph as a web source. Repository record 33840.
View repository entry →References and citations do not imply endorsement.
A new chapter in the MaidProvider.ph client experience.
Talk, call, share and stay connected. Your people, plans and everyday life. All in one place.
Tell Oswen once. He takes it from there.
Built by Oswen AI Inc.
Discover Oswen →Our Client Community
Families across professions, life stages and circumstances.
One standard for every household.
Next
Find the right support for your household.
Explore our household staffing services, interview before you pay, and choose the placement protection that fits your household.
A human company. Built on standards you can verify.
Before anyone enters your home, the work is already done.
A human company. Built on standards you can verify.
Before anyone enters your home, the work is already done.
What Makes Us Different
Clinical assessment.
Protection.
Accountability.
MMPI-based psychological assessment, pre-placement medical screening, and national verification. One documented standard before a household professional joins your home, with support after placement.
See our full screening processPsychological assessment, independently conducted
Candidates have been assessed at Manila Doctors Hospital since 2015, with MMPI-based assessment conducted by licensed clinical psychologists. It adds an independent clinical record before endorsement.
Why psychology mattersIdentity, audited nationwide
Identity and records are checked through PNP-NPCS across all 18 regions and NBI biometric verification before candidate introduction.
See screening standardsMedical screening, independently documented
Pre-placement medical screening through Hi-Precision Diagnostics, documented before placement with confidentiality, role relevance, and respect for worker rights.
Medical screening detailFair pay, by design
Compensation should reflect the role, experience, responsibilities, and working arrangement. MaidProvider.ph publishes a current salary recommendation as a reference point, not a fixed amount for every placement.
See the current Salary RecommendationSix-Month Protection Standard
Free replacement during Days 1–30. From Days 31–180, replacement is available with a ₱5,000 rescreening cost. Up to three replacements within the contractual protection window.
See the Protection StandardA track record you can read
We publish the record—the strong periods and the difficult ones—so families can verify what we say. Trust should not only be requested. It should be available to read.
View our transparency reportThe clinical difference
What psychological screening adds.
References and interviews describe experience. A psychological assessment adds standardized clinical information about personality and psychological functioning that can support placement judgment.
Candidates have been assessed at Manila Doctors Hospital since 2015 through MMPI-based assessment conducted by licensed clinical psychologists. It does not predict every outcome or replace human judgment. It adds another documented screening layer alongside identity, background, and medical screening before placement.
Ready to begin?
Tell us about your household. We listen first, then help you meet a household professional screened to the same documented standard.
Human+ Care 24/7 (chat) · Talk to a human daily, 8 AM–8 PM.
— The Human+ Standard at MaidProvider.ph
DOLE Licensed Private Employment Agency · Setting the Standard Since 2009
Six standards. Zero shortcuts.
How we screen, verify, train, document, and protect every placement.
Six standards. Zero shortcuts.
How we screen, verify, train, document, and protect every placement.
How We Work
Six standards.
Zero shortcuts.
From clinical psychological assessment to national background verification, each standard is documented before placement — supporting family safety and household-professional dignity.
Every household professional endorsed by MaidProvider.ph proceeds through the same documented framework before placement, with role-specific requirements applied where appropriate.
Standard 01
Double-Lock · Lock 2Clinical psychological assessment
Candidates have undergone clinical psychological assessment through Manila Doctors Hospital since 2015. MMPI-based assessment is conducted by licensed clinical psychologists and adds an independent clinical record before endorsement.
Why psychology mattersStandard 02
Double-Lock · Lock 1National Dual-Audit
PNP-NPCS verification across all 18 administrative regions plus NBI biometric authentication. Together with the clinical psychological assessment through Manila Doctors Hospital, this forms the Security Double-Lock.
See verification protocolStandard 03
Pre-placement medical screening
Pre-placement medical screening through Hi-Precision Diagnostics, documented before placement with confidentiality, role relevance, and respect for worker rights.
Medical screening detailStandard 04
Practical training
Practical skills, first aid, professional etiquette, and emergency readiness—supported by a 68-page household training manual shared with confirmed clients.
See the training standardStandard 05
Plain-language Service Agreement
The role determines the applicable legal framework. Each agreement is structured for the position and explained in language a family can use.
See how hiring worksStandard 06
Human+ compensation guidance
Compensation should reflect the role, experience, responsibilities, and working arrangement. The current recommendation is a reference point, not a fixed amount for every placement.
See the current salary recommendationWhy the second lock matters
Background checks document records and identity. Clinical psychological assessment through Manila Doctors Hospital adds standardized clinical information that can support placement judgment.
Want to see the work?
— The Human+ Standard at MaidProvider.ph
DOLE Licensed Private Employment Agency · Setting the Standard Since 2009
The record, in full.
Praise. Criticism. Low scores. And what changed.
The record, in full.
Praise. Criticism. Low scores. And what changed.
The Record Behind the Agency
MaidProvider.ph Reviews
The first match matters. So does the support that follows.
Serving households since 2009. DOLE PEA License M-24-04-034. Explore reviews from families and household professionals.
Public record · Updated 31 October 2026: Google 4.7★ (1,320 reviews; company-confirmed) · Trustpilot 4.3★ (47 reviews; checked on the platform) · plus two Facebook pages, Yelp and ComplaintsBoard. Audiences, unfavorable ratings and both calculations are set out below.
2009 to today
Seventeen years. A public record you can trace.
Explore dated reviews, company disclosures and references from 2010 onward. Editorial, research and community sources are classified in the Newsroom.
Updated record · 31 October 2026
3,630
platform review and recommendation entries across six channels: 1,379 star reviews, 1,140 recommendations on the MaidProvider.ph brand page and 1,111 on the May Trabaho recruitment page. Entries are not necessarily unique people; source dates vary.
2026Public record, 31 October
Or select a year above.
The Numbers
Six Channels. One Record.
Google and Trustpilot publish their own scores. Below are two clearly labeled calculations from the full six-channel record, with the source ratings shown further down.
Review-Count-Weighted Platform Score · Estimate
4.67★
Approximately 4.67 out of 5, weighting four platforms’ displayed scores by their 1,379 combined review counts. Google carries about 96% of the weight (1,320 of 1,379 reviews). This includes Trustpilot’s TrustScore, which is not a simple raw-star average. Facebook recommendations are not converted into stars. Because Google carries most of the weight, this estimate reflects both client and applicant reviews; it is not a client-satisfaction score.
Public Record Index
86%
Six channels on five platforms, expressed as percentages and given equal weight. Includes two Facebook pages operated by MaidProvider.ph, whose recommendations come mainly or partly from household professionals. Without May Trabaho: 84%. Under the previous ComplaintsBoard method, today’s index would also be 84%.
Both are MaidProvider-calculated summaries, not scores issued or endorsed by any review platform. The 4.67★ estimate uses already-rounded, differently derived platform scores; neither metric is a customer-satisfaction rate. The index moved from 84% to 86% on 31 October 2026 because of a methodology change, not improved customer satisfaction: ComplaintsBoard now enters at its 5.0★ rating instead of its 83% trustworthiness score.
Google
94
Trustpilot
86
Yelp
38
Complaints
Board
Board
100
Facebook
brand page
brand page
100
May Trabaho
recruitment
recruitment
100
Six equal-channel percentage inputs (not the review-weighted star average) · See both calculations
See the Calculation
Review-Count-Weighted Platform Score
Weights the displayed scores from Google, Trustpilot, Yelp and ComplaintsBoard by their published review counts. Facebook recommendations are excluded. This is an approximation: scores are displayed to one decimal place and Trustpilot’s TrustScore is not an arithmetic average of raw stars.
Public Record Index
Converts the four reported star ratings to percentages and combines them with the recommendation percentages of the two Facebook pages: the MaidProvider.ph brand page and the May Trabaho recruitment page. Each channel receives one-sixth of the weight, regardless of its review count. It measures a different thing from the weighted star estimate. On 31 October 2026, ComplaintsBoard’s input changed from its 83% trustworthiness score to its 5.0★ rating; both results are shown below.
Source status · 31 October 2026
Google (4.7★, 1,320 reviews), Yelp (1.9★, 9 reviews), the MaidProvider.ph Facebook brand page (100%, 1,140 recommendations) and the May Trabaho Facebook recruitment page (100%, 1,111 recommendations) are company-confirmed figures for this update. Trustpilot (4.3★, 47 reviews) and ComplaintsBoard (5.0★, 3 reviews) were checked directly against their public pages on 31 October 2026. Figures may change at source.
Review-count-weighted displayed platform scores = [(4.7 × 1,320) + (4.3 × 47) + (1.9 × 9) + (5.0 × 3)] ÷ (1,320 + 47 + 9 + 3) = 6,438.2 ÷ 1,379 ≈ 4.67★
This is a company-calculated estimate from rounded, differently derived platform scores (including Trustpilot’s proprietary TrustScore). It is not a pooled average of individual stars, not a rating supplied by any platform, and not a rating of unique reviewers. Google accounts for 1,320 of the 1,379 weighted reviews (about 96%), so the estimate sits close to Google’s own score.
Equal-channel inputs: Google 4.7★ = 94% · Trustpilot 4.3★ = 86% · Yelp 1.9★ = 38% · ComplaintsBoard 5.0★ = 100% · Facebook brand page 100% recommend · May Trabaho recruitment page 100% recommend
Equal-channel index = (94 + 86 + 38 + 100 + 100 + 100) ÷ 6 = 86.33%, rounded to 86%
Previous method, ComplaintsBoard at its 83% trustworthiness score = (94 + 86 + 38 + 83 + 100 + 100) ÷ 6 = 83.50%, rounded to 84%
Index excluding the May Trabaho recruitment page = (94 + 86 + 38 + 100 + 100) ÷ 5 = 83.60%, rounded to 84%
Equal-platform star cross-check (not review-weighted) = (4.7 + 4.3 + 1.9 + 5.0) ÷ 4 = 3.98★; without ComplaintsBoard's three-review set = 3.63★
Keep the measures separate: The 86% index combines star ratings and recommendations and is not a customer-satisfaction percentage. Both Facebook pages are operated by MaidProvider.ph. The brand page’s recommendations come from a mixed audience of client families and household professionals; May Trabaho’s come mainly from household professionals seeking work. Neither page is a measure of client satisfaction, alone or combined. Google reviews also come from a mixed audience; recent ones are mainly from applicants. The 3,630 total (1,379 star reviews, 1,140 brand-page and 1,111 recruitment-page recommendations) counts platform entries across six pages, not necessarily distinct reviewers.
ComplaintsBoard: Its 5.0★ rating is from three reviews; its separate trustworthiness assessment is 83%. Until 29 August 2026 the index used the 83% score. From 31 October 2026 it uses the 5.0★ rating (100%), the same way the other star platforms enter. Under the previous method, today’s index would be 84%; the move to 86% reflects this change, not improved customer satisfaction. ComplaintsBoard also lists 11 complaints, marked resolved by ComplaintsBoard; they are disclosed but not added to the 1,379 star-review count. The three star reviews should not be assumed to represent family clients.
Trustpilot: Trustpilot displays a 4.3 TrustScore based on 47 reviews (checked 31 October 2026), and reports replies to 100% of negative reviews, typically within 24 hours. Trustpilot determines its own TrustScore; our 4.67★ estimate is entirely separate. Check the current public profile →
Archived note · March 2026: Trustpilot identified reproduced review content and unofficial badges. Both were removed, and the matter was resolved on 1 April 2026. View Trustpilot →
What Reviews Said · August to October 2026
What Happens When a Placement Does Not Work
Clients describe mismatches, replacement waits and the response from Client Care. Each account links to its source.
Google · September 2026 · Client
The Placement Did Not Hold
The client reports that the yaya placed with them repeatedly missed work without notice and then could not be reached. MaidProvider.ph replied publicly with an apology.
Google · August 2026 · Client
A Short-Notice Replacement
The client’s yaya left at very short notice. They report that Acie found a reliable replacement faster than expected and that the team stayed responsive throughout.
Review Pattern · August to October 2026
Replacement Times Vary
One client says results depend on the candidates available at the time. Another needed several replacements and valued the prompt replies. Responding quickly is different from completing a placement.
Review sample, late July to 31 October 2026: every Google review posted in that period (about 300), coded by MaidProvider.ph from the review text; the coding is internal and not verified by Google. 17 are from client families: 14 positive, 2 mixed and 1 critical. Most of the rest are from applicants and household professionals describing the application process; 7 have no text, including at least one 1★ rating. Earlier Trustpilot accounts from June and July 2026 remain in the record above.
What the Fee Covers
Support Beyond the First Placement
Your fee covers screening, Client Care and the placement protection set out in your plan’s written terms.
Clear terms. Named support.
Your plan sets the protection period and replacement limit. Client Care manages any replacement search under those terms. Timing depends on the role and your requirements; some searches take weeks. Read the service options →
What should I look at beyond the star rating?
Check the agency’s screening, service terms, history and support after placement.
What happens if the first placement does not last?
Contact Client Care to request a replacement under your plan. You receive the terms before payment.
Does MaidProvider.ph remove negative reviews?
No. Each platform controls its own moderation. MaidProvider.ph cannot directly edit or delete reviews posted by others.
Is MaidProvider.ph licensed?
Yes. DOLE PEA License M-24-04-034. Verify it directly with DOLE at 1349 or (02) 8527-3000.
Read the Reviews at Source
Read feedback and management responses at source. Google and Trustpilot lead the star-review record; the two Facebook pages show recommendations, not stars, from mixed or worker audiences. Counts and ratings may have changed since the dates shown in our methodology.
4.7★
Our largest star-review channel, with a mixed audience: client families and household professionals. Recent reviews come mainly from applicants. Rating and count confirmed by MaidProvider.ph for the 31 October 2026 update.
Open Google reviews →Trustpilot
4.3★
Checked directly against the platform on 31 October 2026. Trustpilot reports replies to 100% of negative reviews, typically within 24 hours. Its TrustScore reflects both invited and unprompted feedback.
Open Trustpilot →MaidProvider.ph on Facebook · Brand Page
100%
The official brand page. Recommendations, not star ratings, from a mixed audience of client families and household professionals; not a measure of client satisfaction. Company-confirmed 31 October 2026.
Open brand page →May Trabaho by MaidProvider.ph · Recruitment Page
100%
The recruitment page for household professionals seeking work. Recommendations, not star ratings, mainly from household professionals and applicants. Operated by MaidProvider.ph; company-confirmed 31 October 2026.
Open recruitment page →Yelp
1.9★
Our lowest public rating, shown without adjustment; company-confirmed 31 October 2026.
Open Yelp →ComplaintsBoard
5.0★
Three five-star reviews; separate 83% trustworthiness assessment and 11 complaints, all marked resolved by ComplaintsBoard. Checked directly against the platform on 31 October 2026. Not a family-only review sample.
Read ComplaintsBoard →Due Diligence
Check the Agency
Reviews describe individual experiences. Check the license, screening and people behind the service.
License
M-24-04-034
Call DOLE Directly
Verify this license by calling 1349 or (02) 8527-3000. SEC: CS201312638.
Screening
Two Layers
Check the Screening Standard
Nationwide PNP-NPCS verification covering the Philippines’ 18 administrative regions, NBI biometric verification and clinical psychological screening at Manila Doctors Hospital. Read the standard →
Presence & Continuity
Pasay
Visit Our Pasay Hub
Roof Deck & 3A, 1710 Donada Street, Pasay City. 0998-888-1818 has been the agency’s messaging number for more than a decade.
Tell Us What Your Household Needs
Share the role, your area and whether you need stay-in or stay-out support. We will explain the fees and protection terms. You interview before you pay.
How to hire.
Three simple steps. That's it.
1
Inquire
One conversation. Tell us what matters—schedule, skills, personality.
24/7 Human+ Care
*Voice calls during hub hours
2
Interview
Meet candidates. Not resumes—real people you can talk to.
Phone, video, or face-to-face
3
Start
Your household professional begins work. NCR delivery standard; provincial logistics available.
Service window applies
MaidProvider.ph
Training Manual
The same professional manual our household professionals receive in training. Built on standards held since 2009. Comprehensive. Practical. Yours to keep.
Request the manual →PDF • 68 pages • Shared with confirmed clients
Speak with us.
We'll present candidates as soon as they match your needs. You interview. You decide.
24/7 Human+ Care • Phone, Viber & WhatsApp
*Voice calls during hub hours
