Screening Step 4
Background verification. Thorough and respectful.
We gather comprehensive background information from every candidate — not to surveil, but to verify. Accountability protects both your family and the professional entering your home.
Personal Information
Complete contact details, current and provincial addresses, and valid government identification. This establishes a verified identity baseline — the foundation every other verification step builds on.
All personal information is cross-referenced against submitted documents (PSA birth certificate, government IDs, NBI and NPCS clearances) for consistency. Any discrepancy triggers a hold until resolved.
Emergency Contacts & Next of Kin
Contact information for immediate family members and designated emergency contacts. This serves two purposes: emergency preparedness for the household professional's safety, and an additional layer of identity verification.
Emergency contacts are verified as reachable. This is standard institutional practice — the same process used by hospitals, schools, and employers nationwide.
Employment History Verification
Previous employer contact details, complete addresses, and employment periods. We don't just record this information — we verify it directly with past employers when possible.
Employer calls confirm dates of employment, responsibilities, reason for leaving, and whether the employer would rehire. Claims that can't be verified are flagged transparently.
Address Confirmation
Current residential address and provincial home address are confirmed through field verification or verifiable digital trail. A candidate whose address can be confirmed is a candidate who can be held accountable.
Address verification is paired with barangay clearance confirmation from the candidate's community of residence.
Digital Footprint Review
Publicly available social media and online presence are reviewed as part of identity verification. This is not surveillance — it's a consistency check between what a candidate reports and what is publicly observable.
We review only publicly available information. No access to private accounts or messages is requested or required.
Data Privacy Compliance — RA 10173
All personal information collected during background verification is handled in compliance with the Philippine Data Privacy Act of 2012 (RA 10173). Information is collected for legitimate screening purposes only, stored securely, and never shared with third parties without consent. Candidates are informed of what data is collected and how it is used. Privacy and security are not opposing goals — they reinforce each other.
Why comprehensive background gathering matters
Government clearances verify records. Background gathering verifies the person. When employment history, addresses, references, and identity documents all align, you have a candidate whose story is consistent and verifiable.
This is one layer of the Security Double-Lock™ Standard — paired with NPCS 18-region verification, NBI biometric authentication, Manila Doctors Hospital psychological assessment, and 4-panel medical screening. No single check is sufficient. Together, they create accountability.
Background verification is one step in our complete screening process.
See all screening standards →Questions about our screening process?
Our Care Team can walk you through every step.
Call 0998 888 1818DOLE Licensed M-24-04-034 · Response within 48 hours