The Price of Peace of Mind: Why We Built Our Agency Differently
A Company Perspective by MaidProvider.ph Human+
This article is part of our Transparency Report series.
Last updated: November 30, 2025
Full-Service Household Staffing Agency
Looking for a maid agency? Nanny agency? Yaya agency? Kasambahay agency? Cook agency? Driver agency? Caregiver agency?
That's us—MaidProvider.ph. We are a full-service household staffing agency—one partner for all your home staffing needs.
16 Years. 80,000+ Homes. Thousands of Lives Changed.
Since 2009, MaidProvider.ph has connected Filipino families with verified, professionally screened household professionals. We've served over 80,000 homes and helped thousands of Maid Pros, Yaya Pros, Cook Pros, Driver Pros, and Caregiver Pros find dignified, fairly compensated employment.
We wrote this article so you can decide if we're the right fit for your family—not to convince you we're perfect. We have limitations, and we'll be upfront about them.
The Challenge Facing Philippine Families Today
Finding trustworthy household help has never been more complex. Philippine families navigating the household staffing market often encounter two extremes: ultra-low service fees paired with promises of instant refunds and unlimited replacements, or premium pricing with unclear inclusions and limited transparency.
Many families find themselves caught in cycles of re-matching and household disruption—precisely when they need stability most. We believe there's a better approach, one built on sustainable practices that protect everyone involved.
A Growing Industry Challenge: The Professional Shortage
Our industry faces a significant challenge: a shortage of experienced, qualified household professionals—skilled Yaya Pros, Cook Pros, Caregiver Pros, and Kasambahay Pros who view this as career work, not temporary employment.
Through our conversations with placement specialists and our own hiring data, we've observed that when agencies compete primarily on price, compensation for household professionals often suffers. When talented individuals feel undervalued, many choose to leave the profession entirely, creating a smaller pool of experienced candidates for families who need them.
This isn't just our observation. According to the Philippine Statistics Authority's 2023 Labor Force Survey, domestic work employment has declined 12% since 2019, while demand from dual-income households continues to rise.
We designed our model to address this challenge directly.
Why Sustainable Pricing Matters
When agencies operate on extremely thin margins, difficult tradeoffs emerge. Our approach prioritizes thoroughness over speed, comprehensive vetting over quick placement, and professional dignity over cost-cutting.
We charge ₱20,000 as our service fee. Here's what that investment covers:
Comprehensive Medical Safety Screening
Delivered through Hi-Precision Diagnostics, our medical screening includes chest X-ray screening, Hepatitis B testing, drug and substance screening, pregnancy testing, and standard health clearance certification.
Identity and Background Verification
We process and authenticate through official channels: NBI Clearance Center authentication, Philippine National Police clearance verification, and government-issued valid ID verification (National ID, passport, or other recognized identification).
Behavioral and Emotional Readiness Assessment
Certified by Manila Doctors Hospital, this evaluation includes pre-deployment behavioral stability screening, stress response, attitude, and adaptability assessment, and expectation alignment before household placement.
Our commitment: We maintain these rigorous standards for every candidate, including replacement placements.
Supporting Professional Dignity Through Fair Compensation
Beyond our screening infrastructure, sustainable pricing enables us to support the broader ecosystem.
We believe our Maid Pros, Yaya Pros, Cook Pros, Driver Pros, and Caregiver Pros deserve recognition as skilled workers: fair market salaries that reflect their skills and responsibilities, legal benefits (SSS, PhilHealth, Pag-IBIG) as required by law, professional treatment from agencies and employers alike, and career development opportunities.
Important clarification: The ₱20,000 agency fee covers our screening, verification, and operational infrastructure. Monthly salaries (starting at ₱12,000, per Kasambahay Law requirements) are paid separately by you directly to the household professional.
When workers are compensated fairly and treated with respect, our internal records show they remain in positions significantly longer than industry norms. Everyone benefits from this stability—families, workers, and the profession itself.
Our Approach to Replacement Guarantees
Industry debate continues around "unlimited replacement" policies. These guarantees offer flexibility, which some families value. However, based on our 16 years of experience, we've found that uncapped replacements can sometimes prioritize speed over precise matching.
Our goal is different: to find the right match from the start, rather than cycling through multiple placements.
Our Replacement Framework
Days 0–30: Full replacement guarantee with complete re-screening at no additional cost.
Days 31–180: Replacement available with ₱5,000 replacement fee (covers new medical screening, background checks, and behavioral assessment).
Matching precision: We cap replacements at 3 within any 6-month period, which encourages our Human+ Care Team to invest deeply in initial pairing rather than rapid placement.
Our Head of Placement Services explains: "The cap makes us better at our jobs. We can't just send anyone—we need to truly understand both the household's needs and the professional's strengths before making a recommendation."
Does this approach work for everyone? No. Some families prefer the flexibility of unlimited replacements, and that's a valid choice. We've chosen to optimize for thoughtful, precise matching instead.
Operating Within Philippine Labor Law
MaidProvider.ph operates as a DOLE-licensed Private Employment Agency (License No. M-24-04-034). This licensing means we follow established regulatory frameworks:
Republic Act 10361 (Kasambahay Law): Governing fair treatment, rest days, and legal benefits for household workers.
DOLE Private Employment Agency Rules: Covering refund policies, placement guarantees, and agency accountability.
Labor Code provisions: Protecting both employer and worker rights.
Understanding Our Refund Policy
DOLE regulations establish specific guidelines for employment agency refunds. Here's how this works in practice:
Days 0–30: DOLE-mandated free replacement period. If a placement doesn't work out, we actively search for an alternative match at no additional cost.
After Day 30: If we cannot provide a suitable replacement and you meet DOLE eligibility guidelines, you may request a refund of 75% of the service fee (₱13,393, net of VAT).
Eligibility guidelines protect both parties:
Refund typically applies when: We cannot locate a suitable replacement, medical or background issues emerge post-deployment that we should have caught, or documented agency error occurred.
Refund typically does not apply when: Employment ended due to documented labor law violations by the employer, client contract violations, or subjective preference changes after successful placement.
Processing timeline: Once a refund is approved under DOLE guidelines, processing takes 30–50 banking business days through our corporate banking partners.
Complete timeline from initial concern to refund: Approximately 60–80 days (30-day replacement search period + 30–50 day banking processing).
Our track record: According to our internal records, we fulfilled 95% of eligible refund requests within the stated timeline in 2025 (improved from 80–90% in 2017–2024). Zero eligible refunds have been denied in 16 years of operation.
We recognize these timelines are longer than instant refunds offered elsewhere. The tradeoff is regulatory compliance and financial sustainability that ensures we'll be here to honor our commitments.
Real Stories: Why This Model Works
Note: Names have been changed to protect privacy. These testimonials reflect actual experiences from both employer families and household professionals.
The Chen Family, Quezon City
"We'd been through three helpers in four months with our previous agency—all the stress of constant orientation, our toddler getting upset with changes, and security concerns about who was in our home. When MaidProvider explained their screening process and matching approach, we were skeptical about paying more. But our Yaya Pro has been with us 18 months now. She's part of our family. The stability was worth every peso."
Yolanda R., Yaya Pro
"I've worked with four agencies over 12 years. MaidProvider is the first that treated me like a professional, not inventory. The medical screening actually made me feel safer too—I knew my health was being taken seriously. And the Human+ Care Team helped my employers understand the legal requirements like SSS and rest days from day one."
The Rodriguez Family, Makati
"Full transparency: our first placement didn't work out. Different expectations around childcare approaches. But MaidProvider's Human+ Care Team didn't rush us. They did a detailed debrief, adjusted their search criteria, and our second match has been excellent. The wait was frustrating, but exactly as promised. When we tried again, the matching was better."
Our Operational Commitments
We lead with transparency, not perfection: clear communication about processes, timelines, and policies; standards maintained consistently, including for replacement placements; good-faith resolution of concerns based on contract terms and regulatory guidelines; continuous improvement of our matching and evaluation processes; protection of dignity for both employers and household professionals; and public accountability through our weekly transparency reports.
You've invited someone into your home—one of the most important decisions a family makes. We honor that trust by operating with candor, structure, and regulatory compliance.
Our Track Record
We define success not by how many placements we make, but by how long they last.
Families served: 80,000+ homes since 2009.
Professionals helped: Thousands of Maid Pros, Yaya Pros, Cook Pros, Driver Pros, and Caregiver Pros placed in dignified employment.
Years in operation: 16 years continuous under same name and license.
Client return rate: 80% of families return for additional placements (based on our internal records).
Worker retention: 70% of household professionals remain in our network (based on our internal records).
2025 refund performance: 95% on-time fulfillment.
Eligible refunds denied: Zero in 16 years.
We publish these numbers not because they're perfect—they're not—but because accountability requires honesty about both successes and areas for improvement.
How We Compare
Service Fee: MaidProvider.ph charges ₱20,000 (VAT inclusive). Common industry practice ranges from ₱3,000–₱15,000.
Medical Screening: MaidProvider.ph provides a full panel (X-ray, Hepatitis B, drug test) via Hi-Precision. Common industry practice offers basic or none.
Background Check: MaidProvider.ph verifies NBI + Police Clearance. Common industry practice accepts self-submitted copies.
Psychological Assessment: MaidProvider.ph provides Manila Doctors Hospital certified assessment. Common industry practice rarely includes this.
Replacement Period: MaidProvider.ph offers 30 days free, up to 180 days with fee. Common industry practice offers 30–90 days, often unscreened.
Years in Operation: MaidProvider.ph has been operating for 16 years (since 2009). Common industry practice varies.
DOLE Licensed: MaidProvider.ph holds License No. M-24-04-034. Common industry practice varies; many operate without DOLE registration.
Refund Policy: MaidProvider.ph offers 75% refund (net of VAT) if no replacement available. Common industry practice varies, often unclear.
Deployment Timeline: MaidProvider.ph requires 5–10 days (full screening). Common industry practice requires 1–3 days (minimal screening).
Service Areas
MaidProvider.ph currently serves:
Metro Manila: NCR-wide coverage.
Luzon: All provinces.
Visayas & Mindanao: Available upon request, for clients matched with household professionals open to these locations.
Coming in 2026: We're opening a hub in Cebu to better serve families in the Visayas region.
Contact our Human+ Care Team to confirm availability in your specific location.
Is This Approach Right for You?
Our model works best for families who: value rigorous screening and precise matching over rapid placement; prefer to pay more upfront for comprehensive services rather than risk hidden costs later; appreciate transparency about processes, policies, and tradeoffs; want to work with a DOLE-licensed agency operating within Philippine labor law; and believe household professionals deserve fair compensation and professional treatment.
Our model may not be ideal if you: need immediate placement (our detailed evaluation process typically requires 5–10 days); prefer unlimited flexibility to try multiple professionals until you find the perfect fit; or are primarily focused on finding the absolute lowest service fee.
Different families have different priorities, and that's completely valid. We're transparent about our approach so you can make an informed decision.
Frequently Asked Questions
How long does the placement process take?
Our evaluation process typically requires 5–10 days. This includes medical testing, background verification, and behavioral assessment. We prioritize finding the right match over rushing placements.
Can I interview candidates before deciding?
Yes. We present pre-screened candidates for your review, and you can conduct interviews before making a final decision. We want to ensure the match works for both your family and the household professional.
What areas do you serve?
We serve all of Metro Manila (NCR-wide) and Luzon. For Visayas and Mindanao, we accommodate requests when matched with household professionals open to these locations. In 2026, we're opening a Cebu hub to better serve the Visayas region. Contact our Human+ Care Team to confirm availability in your location.
What happens if my helper leaves within the first month?
You receive a full replacement at no additional cost. The replacement candidate undergoes the same comprehensive screening as your original placement.
Do I pay the helper's salary to you or directly to them?
You pay salaries directly to your Maid Pro, Yaya Pro, Cook Pro, Driver Pro, or Caregiver Pro. Our ₱20,000 fee covers screening, verification, and placement services only. Monthly salaries start at ₱12,000 per Kasambahay Law requirements.
Do you handle the employment contract?
Yes. We prepare DOLE-compliant employment contracts that protect both you and the household professional, covering salary, benefits, rest days, and other legal requirements.
What's included in the medical screening?
Our medical panel through Hi-Precision Diagnostics includes chest X-ray, Hepatitis B test, drug screening, pregnancy test, and standard health clearance certification.
Are you a licensed agency?
Yes. MaidProvider.ph operates under DOLE Private Employment Agency License No. M-24-04-034 since 2009. You can verify this by calling DOLE-NCR at (02) 8527-8000.
What if I need a replacement after 30 days?
Replacements are available from Day 31 to Day 180 with a ₱5,000 replacement fee that covers new medical screening, background checks, and behavioral assessment. We cap replacements at 3 within any 6-month period to ensure careful matching.
Can I get a refund if things don't work out?
If we cannot provide a suitable replacement after the 30-day replacement period and you meet DOLE eligibility guidelines, you may request a refund of 75% of the service fee (₱13,393, net of VAT). Processing takes 30–50 banking business days once approved.
What if my helper gets sick—do you help?
Yes. Contact our Human+ Care Team, and we'll coordinate replacement options while your current Kasambahay Pro recovers, or arrange a permanent replacement if needed.
Do you provide helpers for live-out arrangements?
Yes. We place Maid Pros, Yaya Pros, Cook Pros, Driver Pros, and Caregiver Pros for both live-in and live-out arrangements based on your family's needs and the candidate's preferences.
How can I verify your legitimacy?
You can verify our DOLE license by calling DOLE-NCR at (02) 8527-8000 and asking about License M-24-04-034. You can also visit our physical office at Roof Deck 1710, Donada St., Pasay City, or call our medical partners (Hi-Precision Diagnostics at (02) 8651-7600, Manila Doctors Hospital at (02) 8558-0888) to confirm our partnerships.
About MaidProvider.ph
MaidProvider.ph has been connecting Philippine families with verified, professionally screened household professionals since 2009. Over 16 years, we have served 80,000+ homes and helped thousands of Maid Pros, Yaya Pros, Cook Pros, Driver Pros, and Caregiver Pros find dignified employment through a sustainable model designed to: enforce careful matching practices; maintain comprehensive medical and background screening; reduce household staffing turnover; protect the dignity and rights of both employers and household professionals; and operate transparently within DOLE regulatory frameworks.
Want to see how we operate in practice? Read our Weekly Transparency Reports where we share real case resolutions, applicant support efforts, and operational improvements in real time.
Learn more about our Human+ approach: Visit our Human+ Stories to understand how empathy, AI, and modern kasambahay hiring guides shape our service.
Start a Conversation
Whether our approach is right for your family is a decision only you can make. We're happy to discuss your specific needs, answer questions about our process, and help you determine if we're a good fit.
Contact our Human+ Care Team:
24/7 Care. Human+ AI Support (live care team powered by Fin AI)
Onsite Support: Monday–Saturday, 8:30 AM – 6:30 PM
Email: care@maidprovider.ph
Phone: (0998) 888 1818
Office: Roof Deck 1710, Donada St., Pasay City
Website: www.maidprovider.ph
Disclosure: This article was written by MaidProvider.ph and represents our company's perspective on household staffing practices. Statistics cited are based on our internal records unless otherwise noted. Industry comparisons reflect our observations and available public data. We encourage readers to verify all claims independently and research multiple agencies before making a decision.