The Complete Truth: Our Response to Every Complaint
Why We're Publishing This Transparency Report
Last Updated: December 2025
When you search "MaidProvider.ph review," you'll find a mix of testimonials—some glowing, others critical, dating back nearly a decade. Most companies would ignore old complaints, delete negative reviews, or hide behind corporate statements.
We choose differently.
This report addresses every major complaint with investigations, verification methods, and honest acknowledgment of our challenges. Because when you're inviting someone into your home to care for your family, you deserve complete transparency.
The Facts at a Glance
16 years of continuous operation (since 2009)
80,000+ families served nationwide
First & only agency with psychological screening
Zero eligible refunds denied in our entire history
95% on-time fulfillment rate in 2025
DOLE License: M-24-04-034 (verifiable)
Our Philosophy: Transparency Over Perfection
Many negative reviews online are unverified—lacking case numbers, deployment dates, or details that would allow investigation. They may come from competitors, malicious actors, or contain exaggerated claims.
But here's what matters: We respond to ALL complaints, verified or not, because transparency matters more than defense.
What Makes Us Different (And Has Since 2009)
We Didn't "Improve" to This Level—We Started Here
These aren't recent upgrades. These are our founding standards from 2009:
Psychological Screening
Industry standard: Interview only
MaidProvider.ph: Clinical evaluation by Manila Doctors Hospital
Status: First & ONLY agency in the Philippines doing this
Background Verification
Industry standard: Accept NBI clearance photocopy
MaidProvider.ph: Risk-based investigations, address visits when needed, employer callbacks, comprehensive screening
Status: First agency to implement this approach
Privacy note: Home address visits conducted only when risk assessment indicates need for additional verification. All visits conducted ethically with respect for household professional's privacy. We balance thorough verification with dignity and discretion.
Medical Screening
Our process: Full medical laboratory tests (Hepatitis B, pregnancy, drug screening, chest x-ray for TB) through Hi-Precision Diagnostics
Partnership: Licensed medical providers since 2009
Zero deployment until all medical clearances complete
Training Materials
Industry standard: English manuals or unstructured training
MaidProvider.ph: 68-page comprehensive Filipino-language manual
Status: First practical kasambahay manual in Filipino
Online Presence
Industry standard: Yellow pages, referrals only
MaidProvider.ph: First maid agency website in Philippines
Status: Pioneered digital access to household staffing
Refund Policy
Industry standard: Vague promises, no documentation
MaidProvider.ph: Written, DOLE-compliant policy with 100% fulfillment rate
Track record: Zero eligible refunds denied in 16 years
Addressing Every Major Complaint
Complaint #1: Medical Screening Failures
The Complaint (Reddit, 2015):
"The 2nd yaya... we found out the next day that she has TB and she is already taking care of my son! How disgusting."
Investigation Result: Cannot verify in our records
We deeply regret if any family felt unsafe or experienced this situation. We searched 2015 deployment records thoroughly—no matching deployment date, client name, or incident report exists in our documentation from that period.
Why This Cannot Be Verified:
No case number or client reference provided
No deployment date or location specified
Description contradicts our documented medical clearance procedures
Cannot be matched to any incident report from 2015
Our Medical Standards (Since 2009):
Comprehensive medical screening through accredited facilities
Medical laboratory tests via Hi-Precision Diagnostics (Hepatitis B, pregnancy test, drug screening, chest x-ray for TB detection)
Clinical psychological evaluation via Manila Doctors Hospital
All medical clearances documented before deployment
Partnership with licensed medical providers
Zero deployment authorization until medical requirements cleared
If This Incident Actually Occurred:
It would represent a catastrophic breach of our established protocols
It would be an isolated failure in execution (not policy)
Our protocols since 2009 are specifically designed to prevent exactly this
Verify Our Medical Standards Independently:
Hi-Precision Diagnostics: www.hi-precision.com.ph
Our medical laboratory partner since 2009. Every candidate undergoes:
Hepatitis B screening
Pregnancy test
Drug screening
Chest x-ray (TB detection)
Manila Doctors Hospital: www.maniladoctors.com.ph | Call (02) 8558-0888
Our psychological screening partner since 2009. Every candidate undergoes behavioral evaluation before deployment—not just interview, but clinical assessment by licensed medical professionals.
We are the first and ONLY household staffing agency in the Philippines to implement psychological screening.
Our Invitation: If you posted this complaint and it's legitimate, contact care@maidprovider.ph with verifiable details (case number, deployment date, payment records). We will investigate immediately and resolve within 48 hours.
Complaint #2: "Recycled" or Returned Helpers
The Complaint (Reddit, 2015):
"The first yaya they provided was 'fresh from Cebu', I found out later that the yaya was actually returned by other employer 3 times already and I am the fourth one."
Investigation Result: Cannot verify in our records
We understand the frustration and breach of trust this would represent if it occurred. After thorough investigation, we cannot verify this case in our records. Our employment history verification process (since 2009) documents previous placements and is designed to prevent exactly this situation.
Our Standards on Employment History (Since 2009):
We visit candidates' addresses when risk assessment indicates need for verification
We call past employers (not just accept bio-data)
We google candidates for background information
We conduct risk-based investigations based on candidate profile
Employment history is documented and disclosed
All verification conducted ethically with respect for household professional privacy
What IS True:
Some household professionals work with multiple families over their careers (normal and expected)
Returns can happen for subjective reasons (personality mismatch, employer unreasonable expectations) or objective ones (misconduct, theft, incompetence)
Previous employment should be documented—we've done this since founding
Why This Specific Complaint Cannot Be Verified:
No case number or timeframe provided
Our verification process since 2009 specifically prevents undisclosed "recycling"
Description contradicts our documented employment history procedures
Our Invitation: If this is your actual experience, contact us with verifiable details so we can investigate this apparent breach of our established protocols.
Complaint #3: Refund Processing Delays
The Complaint (ComplaintsBoard, 2023):
"Deployed maid left us. They weren't able to provide replacement. Refund was supposed to be provided May 30. Until now we haven't received any refund."
Investigation Result: This reflects legitimate operational reality
This is the ONE complaint category we fully acknowledge.
Refunds are not instant. They take 60-80 days total due to:
30 days: DOLE-mandated replacement attempt period (required by law)
30-50 days: Corporate banking processing (tax compliance, audit documentation, authorized signatory approval)
Why These Timelines Exist:
We operate as a registered corporation (not personal GCash account)
DOLE Private Employment Agency Rules govern our procedures
Corporate tax and audit requirements mandate documentation
Banking clearance requires authorized signatory approval
These are legal requirements, not company choices
Our Track Record:
0 eligible refunds denied (16 years)
95% on-time fulfillment in 2025
75% refund amount (net VAT, per DOLE)
What We've Improved (Not Timeline, But Transparency):
Real-time tracking portal (new in 2025)
Automated SMS updates every 7 days
48-hour mandatory acknowledgment of all refund requests
Dedicated refund inquiry hotline
What We Acknowledge:
60-80 days feels long when you need money back
Communication gaps in 2024 created "ghosting" perception
Corporate banking is slower than instant payment methods
What We've Fixed:
NOT the timeline (legally required)
BUT transparency during that timeline
Before 2025: Silence for weeks → "Scam!" perception
After 2025: Updates every 7 days → "Slow but legitimate" understanding
Complaint #4: Communication Breakdowns
The Complaint (ComplaintsBoard, 2023-2024):
"It is very hard to reach them after deployment. No reply from the company for the replacement."
Investigation Result: This reflects our 2024 capacity crisis—a real operational challenge we acknowledge and have addressed.
What Happened in 2024:
340% increase in deployment requests compared to 2023
28% decrease in qualified candidates (industry-wide shortage)
Customer service infrastructure couldn't scale fast enough
Communication gaps created frustration and "ghosting" perception
What We Changed in 2025:
24/7 Human+AI care support system
48-hour mandatory response to ALL inquiries
Dedicated after-sales support channels
Case tracking system preventing "lost" follow-ups
Expanded candidate pool through regional partnerships
Current Response Performance (2025):
Average response time: Under 24 hours
Acknowledgment within: 48 hours (guaranteed)
Case resolution tracking: 100% of cases logged and tracked
Complaint #5: The 2017 Libel Threat
The Complaint (ComplaintsBoard, 2017):
"I was considering MaidProvider.ph... But after reading MaidProvider's response here and them disgustingly threatening libel charges against the poster I am steering far clear away from them."
Investigation Result: VERIFIED AND TRUE
We acknowledge this was one of our worst decisions.
What Happened in 2017:
In response to negative reviews, we mentioned or threatened libel action against reviewers. This was:
A suppression of legitimate customer feedback
Antithetical to transparency and accountability
An abuse of legal intimidation against frustrated customers
Completely indefensible
Our Complete Reversal (2017-Present):
Zero legal threats against reviewers (8 years and counting)
Active hosting of open discussion forums (r/HouseholdCommunityPH)
Weekly transparency reports openly discussing complaints
This very document exemplifies our current philosophy
"We don't hide. We don't delete. We verify." became our operating principle
Why This Matters:
A company that threatens customers for speaking up should not be trusted in your home. We agreed with that 2017 commenter completely.
The question is: Do companies change?
We're asking you to judge us by 8 years of actions since 2017:
Zero legal threats
Industry-first transparency reports
Active engagement on criticism platforms
This comprehensive response document
If we were still that 2017 company, we wouldn't be publishing this.
The Unverified Complaint Pattern
After investigating every major negative review across Reddit, ComplaintsBoard, Yelp, and other platforms, we found a consistent pattern:
Most Negative Complaints Cannot Be Verified:
No case numbers or client references provided
Dates and details don't match our deployment records
Descriptions contradict our documented procedures since 2009
Cannot be matched to any client account, payment, or incident report
Often written by accounts with no other review history
We Acknowledge: If even one of these unverified complaints represents a real family's experience, that matters to us. We take seriously the possibility that:
Documentation could have been lost or filed incorrectly
A client might not remember exact dates or case numbers
Our records may have gaps we're not aware of
However, The Pattern Also Suggests:
Competitors posting fake reviews
Malicious actors attempting reputation damage
Exaggerated or fabricated stories
Misattributed complaints (client had bad experience with different agency)
What This Does NOT Mean:
We still investigate every single complaint
We still respond publicly to unverified claims
We still invite complainants to contact us with verifiable details
We still acknowledge legitimate operational challenges
Our Invitation to Every Complainant
If you posted a negative review about MaidProvider.ph and it describes a real experience:
Email: care@maidprovider.ph
Subject: "Complaint Verification - [Platform] [Date]"
Include: Case number, deployment date, payment records, or other verifiable details
Response Time: 48 hours guaranteed
Resolution: If your complaint is verified and unresolved, we will resolve it immediately
Our Track Record: The Numbers
16 YEARS — Continuous operation (same name, location, standards)
80,000+ — Families served nationwide
80% — Client return rate
70% — Worker retention in network
0 — Eligible refunds denied (ever)
95% — On-time refund fulfillment (2025)
Independent Verification: Check Every Claim
Don't take our word for anything. Verify independently:
Government License Verification
DOLE License No. M-24-04-034
Call: (02) 8527-8000 (DOLE-NCR)
Ask: "Can you confirm MaidProvider.ph is currently licensed and in good standing?"
Verify: License number, years in operation, any regulatory violations
Medical Partnership Verification
Hi-Precision Diagnostics
Website: www.hi-precision.com.ph
Ask: Verify they provide medical laboratory services for MaidProvider.ph candidates
Tests: Hepatitis B, pregnancy, drug screening, chest x-ray (TB detection)
Manila Doctors Hospital
Website: www.maniladoctors.com.ph
Call: (02) 8558-0888
Ask: "Do you provide clinical psychological screening services for MaidProvider.ph candidates?"
Verify: Partnership status, type of assessments provided
Physical Office Verification
Address: Roof Deck 1710, Donada St., Pasay City
Hours: Monday-Saturday, 8:30 AM - 6:30 PM
Action: Visit in person, request office tour, meet management team
Verify: 16 years, same location (check Google Maps Street View history)
Review Platform Verification
ComplaintsBoard: Check our resolution rate and responses (search "MaidProvider.ph ComplaintsBoard")
Google Business: 497+ reviews, ~4.2 stars (search "MaidProvider.ph Google Reviews")
Trustpilot: Independent third-party reviews we cannot edit
Reddit: r/HouseholdCommunityPH — We host open discussion forum
Why We're Different: The Only Agency Doing This
Look at other household staffing agencies in the Philippines. Ask them:
Questions to Ask Any Maid Agency
Can I visit your physical office? (Many have no fixed location)
What's your DOLE license number? (Many operate without licenses)
Do you do psychological screening? (We're the ONLY agency that does)
Can I call your medical screening partner directly? (Most have none)
Do you publish transparency reports? (We're the only agency doing this)
How do you respond to negative reviews? (Most delete or ignore them)
What's your refund policy in writing? (Many have none)
How long have you been at the same location? (Most are fly-by-night)
Compare Their Answers to Ours
✓ Fixed office: 16 years, same location
✓ DOLE License M-24-04-034 (verifiable)
✓ Psychological screening: First & only agency (Manila Doctors Hospital)
✓ Medical partners: Verifiable phone numbers provided
✓ Transparency reports: Published weekly
✓ Negative reviews: We respond to every single one, even unverified
✓ Refund policy: Written, DOLE-compliant, 100% fulfillment rate
✓ Same name, location, standards: 16 years
This is our competitive moat: No other agency in the Philippines operates with this level of transparency, documentation, and accountability. They can't copy it without our 16-year track record of consistent standards.
Final Thoughts: Transparency as Strategy
Most companies fear negative reviews. They hide, delete, and deflect.
We chose the opposite approach:
We investigate every complaint
We publish the results publicly
We acknowledge legitimate challenges
We show unverified complaints for what they are
We invite independent verification of every claim
We maintain transparency over perfection
Why This Approach Works
Because families inviting someone into their homes need to trust that agency more than any other service provider.
Trust isn't built by hiding from criticism.
Trust is built by showing your work, publishing your standards, and inviting scrutiny.
The Questions We Answer
"Is MaidProvider.ph legit?"
Yes. DOLE-licensed, 16 years, verifiable credentials.
"Is MaidProvider.ph a scam?"
No. Zero eligible refunds denied, documented track record.
"Are the negative reviews real?"
Many cannot be verified; we investigate all of them.
"What about the TB case?"
Cannot verify in records; contradicts our protocols since 2009.
"What about slow refunds?"
Real challenge; legal timelines; 95% on-time fulfillment in 2025.
"What about the 2017 libel threat?"
True and indefensible; complete reversal since then.
What We Can't Change
We can't change stories written 10 years ago.
We can't force people to believe our standards have been consistent since 2009.
We can't make unverified complaints disappear.
What We CAN Do
✓ Publish complete transparency about our standards
✓ Provide verification methods for every claim
✓ Acknowledge legitimate operational challenges
✓ Show our track record over 16 years
✓ Invite scrutiny instead of hiding from it
This Is Who We Are in 2025
The first household staffing agency in the Philippines to implement psychological screening.
The first agency to publish weekly transparency reports.
The first agency to host open discussion forums about the industry.
The first agency to address every negative review with verification methods.
We set standards in 2009 that others still haven't reached in 2025.
What Our Clients Say About This Transparency Report
"After reading this report, I actually trust MaidProvider MORE. Any company willing to address 10-year-old complaints publicly is serious about accountability."
— Maria Santos (Name changed for privacy), Client since 2018
Client testimonials reflect genuine feedback. Names are changed to protect client privacy, but all feedback is from verified clients in our records.
Contact MaidProvider.ph
Phone Support
Mobile: (0998) 888 1818
Landline: (02) 8405 0000
24/7 Human+AI Support — www.maidprovider.ph
care@maidprovider.ph
48-hour response guaranteed
For complaints, inquiries, verification
Office Visit
Roof Deck 1710, Donada St.
Pasay City, Metro Manila
Mon-Sat: 8:30 AM - 6:30 PM
Online & Social Media — All Platforms Verified ✓
Website: www.maidprovider.ph
Facebook: facebook.com/MaidProvider.ph (Meta Verified)
Instagram: instagram.com/maidprovider.ph (Verified)
LinkedIn: linkedin.com/company/maidprovider (Verified)
X (Twitter): x.com/maidprovider (Verified)
Reddit: r/HouseholdCommunityPH (Community Verified)
Our Credentials
DOLE License No. M-24-04-034 | Operating Since 2009 | 80,000+ Families Served
First & Only Agency with Psychological Screening | Industry-First Transparency Reports
This transparency report represents MaidProvider.ph's complete response to online complaints. All claims can be verified independently. We encourage readers to conduct their own due diligence before engaging any household staffing service.
Questions or corrections: care@maidprovider.ph
Last Updated: December 2025
View all transparency reports: www.maidprovider.ph/transparency-report