The 0.001% Standard
Since 2009, MaidProvider.ph has served 80,000 families by treating trust as an engineering metric. Discover how our proprietary Security Double-Lock™ uses National Dual-Audit™ technology to eliminate the "local loophole" and secure your home.
The 0.001% Standard
Since 2009, MaidProvider.ph has served 80,000 families by treating trust as an engineering metric. Discover how our proprietary Security Double-Lock™ uses National Dual-Audit™ technology to eliminate the "local loophole" and secure your home.
The 0.001% Standard.
Since 2009, MaidProvider.ph has served an estimated 80,000+ families by treating trust as an engineering metric. Discover how our proprietary Security Double-Lock™ eliminated the "local loophole."
In the professional household industry, trust is often treated as a "feeling." At MaidProvider.ph, we treat trust as an engineering metric.
As of 2026, our documented rate of security breaches or theft from household professionals stands at an industry-shattering 0.001%. In a landscape where fake documents and localized police clearances are the norm, this number is not an accident. It is the result of a proprietary, disciplined system we have perfected since 2009.
The "Local" Loophole: Where Most Agencies Fail
Most families don't realize that a standard "Local Police Clearance" only checks criminal records in one specific city. If a helper has a history of theft in a home province like Iloilo or a pending warrant in Davao, a local check in Makati will come back 100% clean.
This "Local Loophole" is the primary source of household security breaches, based on our analysis of industry incidents over 17 years. Typical agencies assume that if the paper looks official, the person is safe. We assume the opposite.
The Innovation: Security Double-Lock™
Since 2009, we have pushed for higher screening standards. In 2018, when the PNP launched the National Police Clearance System (NPCS), we were among the first to move beyond simple document collection. We developed our proprietary Security Double-Lock™—a National Dual-Audit™ that bypasses fragile automation in favor of clinical manual verification.
Two simultaneous nationwide audits with human-in-the-loop oversight
Our investigators manually trigger searches through the PNP National database across all 17 regions. This catches provincial warrants and "pending" cases that automated city-only checks are designed to miss. Human oversight prevents the typographical errors and data poisoning that trick automated systems.
We don't just "collect" NBI papers; we manually verify every candidate directly on the NBI portal. By cross-referencing biometric identity with national records, we ensure the person standing in your kitchen is exactly who the DOJ says they are.
Why Human-in-the-Loop Oversight Beats Automation
In an era of generic APIs and automated scrapers, we have chosen Human-in-the-Loop Oversight as our security standard. Typographical errors or data poisoning can trick an automated system, but they cannot trick our trained security auditors.
We physically access official government portals for every single hire. It takes more time and more discipline, but it is the only way to maintain the 0.001% standard. We verify what others assume.
The 80,000+ Family Moat
Beyond government databases, every candidate is screened against our private 17-year archive of behavioral metadata. This "Institutional Memory" from an estimated 80,000+ placements allows us to spot red flags—patterns of behavior, falsified provincial histories, and previous employment breaches—that a new agency simply cannot replicate.
For example: In 2024, our system flagged a candidate who used three different surnames across employment records—a pattern we've seen in 15 previous cases of identity fraud. A new agency would have no way to detect this.
Early Adopter Advantage: In 2018, when most agencies were still using "Local" clearances, we immediately integrated NPCS as our mandatory standard. We didn't wait for it to become "normal"—we made it our requirement. Today, our Security Double-Lock™ is the evolution of 17 years of obsessive security engineering with human oversight that automated systems cannot replicate.
Disciplined Safety for Your Family
When you bring someone into your private space—near your children, your valuables, and your digital data—you aren't looking for a "good enough" candidate. You are looking for a verified professional.
At MaidProvider.ph, our discipline is your defense. We verify what others assume, so you can sleep better knowing exactly who is coming home.
"After 8 years with MaidProvider, I've never once worried about security. When I learned about the Local Loophole, I realized why my previous agency had issues—they weren't checking all 17 regions. The Security Double-Lock™ is the only reason I feel safe having someone in my home while I'm at work."
— Verified Household in Makati (Client since 2016, name anonymized)
Legal Disclaimer & Transparency Notice
Statistical Methodology: The stated 0.001% security breach rate and the estimate of 80,000+ families served are based on internal placement records, historical recruitment data, and aggregate service logs from 2009-2026. The family count is rounded to the nearest thousand and represents a good-faith estimate of total household reach. MaidProvider.ph acknowledges that historical data migration across 17 years may result in minor variances; therefore, these figures are presented as approximate milestones of institutional experience. The breach rate denominator uses the estimated 80,000+ placement figure. We acknowledge that this represents reported and documented cases only and may not reflect unreported incidents. MaidProvider.ph continuously improves monitoring protocols and encourages client feedback to maintain data accuracy.
Service Limitations: While the Security Double-Lock™ and National Dual-Audit™ represent our proprietary verification protocols developed since 2009, MaidProvider.ph cannot guarantee 100% elimination of all security risks. Background screening relies on data available through government databases (PNP-NPCS, NBI) at the time of verification. We cannot detect incidents that have not yet been reported to authorities, criminal activity that occurs after placement, or information intentionally concealed through sophisticated fraud.
Client Responsibility: Clients are encouraged to maintain standard household security practices including (but not limited to): securing valuables, monitoring access to sensitive areas, maintaining proper employment documentation, and reporting any concerns immediately to MaidProvider.ph. Our screening process is a preventative measure, not a substitute for reasonable household security protocols.
Trademark Disclosure: The terms "Security Double-Lock™" and "National Dual-Audit™" are proprietary service marks of MaidProvider.ph. As of February 2026, these marks are currently in use in trade to identify our unique screening standards. The Security Double-Lock™ has been in use since 2018 (following the launch of the National Police Clearance System). Formal registration with the Intellectual Property Office of the Philippines (IPOPHL) is planned/pending. We reserve all rights to protect our goodwill and brand identity under the Intellectual Property Code of the Philippines (Republic Act 8293).
Data Privacy Compliance: All background verification processes comply with the Data Privacy Act of 2012 (Republic Act 10173). Candidate consent is obtained prior to accessing government databases. Client testimonials and case studies are anonymized or published with explicit written consent.
Government Database Accuracy: Our verification process relies on data provided by the Philippine National Police (PNP), National Bureau of Investigation (NBI), and other government agencies. MaidProvider.ph verifies data accuracy to the best of our ability but cannot be held liable for errors, omissions, or delays in government database updates. We report discrepancies to relevant authorities when identified.
No Absolute Guarantee: While we maintain industry-leading verification standards, MaidProvider.ph does not provide an absolute guarantee against all security incidents. Human behavior is inherently unpredictable. Our 0.001% breach rate reflects our historical performance and commitment to excellence but should not be interpreted as a warranty or insurance policy. Clients are encouraged to maintain appropriate household insurance coverage.
6-Month Protection Program: Our standard service includes a 6-month protection period with free replacement for placements that fail due to behavioral issues, dishonesty, or security concerns. Terms and conditions apply. This protection is a service commitment, not a legal warranty. For complete terms, please review your service agreement or visit maidprovider.ph/6-month-protection.
Transparency Commitment: In accordance with our radical transparency philosophy, MaidProvider.ph publishes aggregate security statistics and encourages clients to report any concerns immediately. We maintain detailed incident logs and continuously refine our protocols based on real-world feedback. To report a security concern or request our latest transparency report, contact us at (02) 8405-0000 or 0998-888-1818.
DOLE Licensed: M-24-04-034 | Established: 2009 | PNP-NPCS Early Adopter: 2018
For verification of our DOLE license, visit ble.dole.gov.ph
© 2009-2026 MaidProvider.ph. All rights reserved.
Security Double-Lock™ and National Dual-Audit™ are proprietary service marks of MaidProvider.ph.
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Client Code of Conduct
MaidProvider.ph Client Code of Conduct ensures professional partnerships built on mutual respect. Clear standards for communication, integrity, and service excellence since 2009.
Client Code of Conduct
MaidProvider.ph Client Code of Conduct ensures professional partnerships built on mutual respect. Clear standards for communication, integrity, and service excellence since 2009.
Client Code of Conduct
At MaidProvider.ph, professional service requires professional conduct. This document establishes clear boundaries for communication, protects our team from abuse, and outlines your rights as a client.
Be respectful in all communications. Follow your service contract terms. Use our 48-hour resolution process for concerns. You have the right to honest reviews and fair service—we prohibit threats and abuse, not feedback.
1. Professional Communication
We resolve concerns with urgency and care. All communications must remain professional, use official channels (care@maidprovider.ph, 0998-888-1818), and follow our 24–48 hour resolution timeline.
We encourage expressing frustration calmly, requesting clarification on fees or contracts, reporting service issues immediately, and following the resolution process outlined below.
We do not tolerate shouting, aggressive behavior, profanity, personal insults, discriminatory remarks, or threats against our business, staff, or candidates. Abusive communication results in immediate conversation termination and potential contract cancellation.
2. Integrity and Transparency
Our 17-year licensed operation (DOLE License M-24-04-034) is built on strict adherence to Philippine labor laws and data privacy regulations. Your responsibilities include providing accurate household requirements, respecting candidate privacy per the Data Privacy Act of 2012 (RA 10173), and following contract terms regarding fees, replacement periods, and refund policies.
Prohibited actions include threatening to post or remove reviews in exchange for contract modifications or refunds, misrepresenting circumstances to circumvent contract terms, making false accusations to avoid contractual obligations, and sharing or using candidate data outside this service agreement.
Important Clarification
You have every right to leave honest reviews—positive or negative—about your experience. What we prohibit is using review threats as leverage (e.g., "Give me a full refund or I'll destroy your reputation online"). Honest feedback is protected. Extortion is not.
3. Enforcement
Written warning with request to restore professional communication. Service continues with clear expectations reset.
Temporary service suspension until professional standards are met. Resolution path remains available.
Immediate contract termination, subject to verification of severe breach as defined below. Refund eligibility determined by breach severity and contract terms under Philippine law.
4. Dispute Resolution Process
Prior to any contract termination, both parties agree to attempt resolution through the following process:
- Internal Escalation: Email care@maidprovider.ph with specific concerns and supporting documentation
- Acknowledgment: Receive confirmation within 24 hours with assigned case number
- Resolution Proposal: Expect written resolution proposal within 48 hours
- Mediation (if needed): Schedule call or meeting to finalize solution. If unresolved, referral to DOLE mediation services available
We want to resolve your concern. Professional communication allows us to help you faster.
5. Your Rights as a Client
You have the right to:
- Clear explanations of all fees, policies, and contract terms
- Timely responses to service inquiries (24-48 hour standard)
- Replacements per your signed contract terms
- Respectful treatment from all MaidProvider.ph staff
- Transparent resolution of complaints with documented outcomes
- Honest reviews of your experience—positive or negative
- Data privacy protection under RA 10173 for all personal information
We expect the same professional standards in return.
6. MaidProvider.ph's Commitment
We hold ourselves to these same standards. If any MaidProvider.ph team member violates this Code of Conduct—including shouting, unprofessional language, or failure to follow resolution timelines—please report it immediately to care@maidprovider.ph.
We will investigate and take appropriate action within 48 hours, including disciplinary measures for staff when warranted.
Email care@maidprovider.ph or call (0998) 888-1818
MaidProvider.ph Is Not For Everyone
Not for everyone. In 2015, we became the first to require psychological screening. We choose our clients as carefully as they choose us.
MaidProvider.ph Is Not For Everyone
Not for everyone. In 2015, we became the first to require psychological screening. We choose our clients as carefully as they choose us.
Not for everyone.
In 2015, we became the first Manila agency to require psychological screening—and started turning away clients who didn't share our values.
Not the right fit if you:
- View contracts as suggestions
- Expect instant refunds
- See household professionals as "just the help"
- Want the cheapest option
- Believe shortcuts beat processes
- Think workers have no rights
Designed for families who:
- Honor commitments
- Value partnership over hierarchy
- Recognize professional expertise
- Invest in fair wages
- Trust proper processes
- Believe in mutual respect
The decision that changed everything.
Since 2009, we'd built our reputation on bilateral protection—safeguarding both families and household professionals. But after six years of operations, we recognized something crucial: interviews and references weren't enough.
We partnered with Manila Doctors Hospital to screen every candidate for emotional resilience, stress management capabilities, interpersonal conflict resolution styles, and psychological compatibility indicators.
Not because regulations required it. Because it was the right thing to do.
The decision cost us business. Screening added time and expense to our process. Some families chose cheaper agencies.
For 10 years now, every household professional placed through MaidProvider.ph has been screened.
What screening reveals
In 2023, screening identified anxiety triggers in a candidate that would have been problematic in a household with young children and unpredictable schedules. We matched her instead with a retired couple with structured routines.
Both placements succeeded.
That's what screening does: it doesn't exclude candidates—it matches them with households where they'll thrive, not just survive.
What you get
Your household professional has passed psychological screening through our Manila Doctors Hospital partnership. They've been interviewed for compatibility with your specific needs. They're earning fair wages that reflect their professional value. They have support if issues arise—and so do you.
A household professional isn't a commodity to be returned at will. They're a human being you're partnering with to run your home successfully.
What we learned between 2009–2015.
Our first six years taught us hard lessons about what happens when processes aren't comprehensive enough.
We could verify work history. We could check references. We could assess skills during interviews. But we couldn't reliably predict how candidates would handle the emotional demands of live-in work, homesickness and isolation, conflict resolution with employers, or stress management in high-pressure households.
Some placements thrived. Others struggled—not because of skill gaps, but because of unaddressed psychological factors that no interview could reveal.
Between 2015–2019, we learned even more lessons about what happens when families don't follow the full resolution process. That's why we now only work with families who commit to structured mediation before considering replacement.
"When our yaya struggled with homesickness, MaidProvider.ph didn't offer us a refund. They mediated family meetings, connected her with a support group, and helped us adjust her schedule. She's been with us for four years now."
Our three-step resolution process.
Documented Communication
We facilitate a structured conversation between family and household professional to identify specific issues and document concerns from both sides.
Professional Mediation
Our team mediates solutions: schedule adjustments, clarified expectations, additional training, or support resources. Most issues resolve at this stage.
Structured Transition
If resolution isn't possible, we manage a dignified transition that protects both parties, including proper notice, final settlement, and documented closure.
Choose wisely.
If you believe household professionals deserve psychological screening, fair wages, and respectful treatment—if you understand that success requires partnership rather than power dynamics—if you value quality over quick fixes—then we should talk.
If this feels like too much structure, too much mutual accountability, or too much respect required—we understand. There are many other agencies across Metro Manila and Quezon City. Some will promise you anything. Some will let you treat household professionals however you wish. Some will refund you instantly, no questions asked.
We're not those agencies. We've been doing this since 2009. In 2015, we raised the standard. And we only work with families who share our values.
Ready to partner with household professionals who've been screened, supported, and treated with dignity?
Book ConsultationQuestions
Does MaidProvider.ph offer instant refunds?
No. We follow a structured resolution process that includes professional mediation and documented steps to ensure fair treatment for both families and household professionals. Our contracts outline clear processes that protect everyone's dignity, time, and investment.
What makes MaidProvider.ph different from other Manila agencies?
Since 2009, we've operated with bilateral protection as our core principle. In 2015, we became the first agency to require psychological screening through Manila Doctors Hospital partnerships. We advocate for fair wages above industry standards and only work with families who value household staff as skilled partners, not subordinates.
Who is MaidProvider.ph NOT for?
We're not the right fit for families who view contracts as suggestions, expect instant refunds without following resolution processes, want the cheapest option regardless of ethics, or believe household professionals don't deserve dignified treatment and fair wages.
What does bilateral protection mean?
Bilateral protection means our processes, contracts, and operations safeguard both families and household professionals. This includes clear contracts, structured resolution steps, weekly operational reporting, professional mediation when needed, and accountability on both sides.
When did MaidProvider.ph start requiring psychological screening?
In 2015, after six years of operations, we recognized that successful placements required more than interviews and references. We partnered with Manila Doctors Hospital to become the first household staffing agency to require psychological screening for every candidate. For 10 years now, every household professional placed through MaidProvider.ph has been screened.
What does psychological screening test for?
Our Manila Doctors Hospital partnership screens for emotional resilience, stress management capabilities, interpersonal conflict resolution styles, attachment patterns, and psychological red flags that could indicate compatibility issues. The screening helps us match candidates with households where they'll thrive, not just survive.