Client Code of Conduct
At MaidProvider.ph, professional service requires professional conduct. This document establishes clear boundaries for communication, protects our team from abuse, and outlines your rights as a client.
Be respectful in all communications. Follow your service contract terms. Use our 48-hour resolution process for concerns. You have the right to honest reviews and fair service—we prohibit threats and abuse, not feedback.
1. Professional Communication
We resolve concerns with urgency and care. All communications must remain professional, use official channels (care@maidprovider.ph, 0998-888-1818), and follow our 24–48 hour resolution timeline.
We encourage expressing frustration calmly, requesting clarification on fees or contracts, reporting service issues immediately, and following the resolution process outlined below.
We do not tolerate shouting, aggressive behavior, profanity, personal insults, discriminatory remarks, or threats against our business, staff, or candidates. Abusive communication results in immediate conversation termination and potential contract cancellation.
2. Integrity and Transparency
Our 17-year licensed operation (DOLE License M-24-04-034) is built on strict adherence to Philippine labor laws and data privacy regulations. Your responsibilities include providing accurate household requirements, respecting candidate privacy per the Data Privacy Act of 2012 (RA 10173), and following contract terms regarding fees, replacement periods, and refund policies.
Prohibited actions include threatening to post or remove reviews in exchange for contract modifications or refunds, misrepresenting circumstances to circumvent contract terms, making false accusations to avoid contractual obligations, and sharing or using candidate data outside this service agreement.
Important Clarification
You have every right to leave honest reviews—positive or negative—about your experience. What we prohibit is using review threats as leverage (e.g., "Give me a full refund or I'll destroy your reputation online"). Honest feedback is protected. Extortion is not.
3. Enforcement
Written warning with request to restore professional communication. Service continues with clear expectations reset.
Temporary service suspension until professional standards are met. Resolution path remains available.
Immediate contract termination, subject to verification of severe breach as defined below. Refund eligibility determined by breach severity and contract terms under Philippine law.
4. Dispute Resolution Process
Prior to any contract termination, both parties agree to attempt resolution through the following process:
- Internal Escalation: Email care@maidprovider.ph with specific concerns and supporting documentation
- Acknowledgment: Receive confirmation within 24 hours with assigned case number
- Resolution Proposal: Expect written resolution proposal within 48 hours
- Mediation (if needed): Schedule call or meeting to finalize solution. If unresolved, referral to DOLE mediation services available
We want to resolve your concern. Professional communication allows us to help you faster.
5. Your Rights as a Client
You have the right to:
- Clear explanations of all fees, policies, and contract terms
- Timely responses to service inquiries (24-48 hour standard)
- Replacements per your signed contract terms
- Respectful treatment from all MaidProvider.ph staff
- Transparent resolution of complaints with documented outcomes
- Honest reviews of your experience—positive or negative
- Data privacy protection under RA 10173 for all personal information
We expect the same professional standards in return.
6. MaidProvider.ph's Commitment
We hold ourselves to these same standards. If any MaidProvider.ph team member violates this Code of Conduct—including shouting, unprofessional language, or failure to follow resolution timelines—please report it immediately to care@maidprovider.ph.
We will investigate and take appropriate action within 48 hours, including disciplinary measures for staff when warranted.