Praise. Criticism. Low scores. And what changed.
The Record Behind the Agency
The first match matters. So does the support that follows.
Serving households since 2009. DOLE PEA License M-24-04-034. Explore reviews from families and household professionals.
Public record · 29 August 2026: Google 4.6★ · Trustpilot 4.3★ · Facebook 98% recommend · May Trabaho 100% recommend · Yelp 2.2★ · ComplaintsBoard 83% trustworthiness.
2009 to today
Explore dated reviews, company disclosures and references from 2010 onward. Editorial, research and community sources are classified in the Newsroom.
Snapshot · 29 August 2026
ratings and recommendations across six channels: 1,215 star reviews and 1,842 Facebook recommendations.
Or select a year above.
The Numbers
Two calculations summarize different forms of feedback. Read them alongside the individual platform ratings below.
Both figures are calculated by MaidProvider.ph from platform data. Neither is a customer-satisfaction score.
Inputs converted to percentages · See the calculation
Uses star ratings from Google, Trustpilot, Yelp and ComplaintsBoard. Facebook recommendations are excluded.
Combines ratings, recommendations and ComplaintsBoard’s trustworthiness composite. Each channel receives one-sixth of the weight.
Google 4.6★ = 92% · Trustpilot 4.3★ = 86% · Yelp 2.2★ = 44% · ComplaintsBoard trustworthiness composite = 83% · Facebook 98% recommend = 98% · May Trabaho 100% recommend = 100%
Public Record Index = (92 + 86 + 44 + 83 + 98 + 100) ÷ 6 = 83.83%, rounded to 84%
Sensitivity check excluding May Trabaho = (92 + 86 + 44 + 83 + 98) ÷ 5 = 80.6%, rounded to 81%
Important: The Public Record Index is not issued or endorsed by Google, Trustpilot, Yelp, ComplaintsBoard, Meta or any industry body. May Trabaho represents worker and applicant feedback. Because MaidProvider.ph operates that page, we also publish the result without it: 81%.
Star-only cross-check = (4.6 + 4.3 + 2.2 + 5.0) ÷ 4 = 4.025★, rounded to 4.03★ — Google, Trustpilot, Yelp, and the 5.0★ average of ComplaintsBoard's three posted reviews
Star sensitivity excluding ComplaintsBoard's three-review star set = (4.6 + 4.3 + 2.2) ÷ 3 = 3.70★
ComplaintsBoard contributes two different measures: its 83% trustworthiness composite to the index, and its 5.0★ average from three reviews to the star cross-check. The 3.70★ result excludes that small review set.
Archived note · March 2026: Trustpilot identified reproduced review content and unofficial badges. Both were removed, and the matter was resolved on 1 April 2026. View Trustpilot →
What Recent Reviews Say
Clients describe mismatches, replacement waits and the response from Client Care. Each account links to its source.
The client reported that MaidProvider.ph honored the replacement commitment. Finding a replacement took about a month, and several candidates fell short of the requirements.
The client reported that several cooks overstated their skills during interviews. They praised Marah’s follow-through and said they would use the agency again.
One client reported waiting almost two months for a replacement. Another received candidate options within 24 hours. Receiving candidate options is different from completing a placement.
Review sample: 18 reviews from May to July 2026: 10 positive, 5 mixed and 3 critical. Most are from Trustpilot; the sample does not represent the full Google review record.
What the Fee Covers
Your fee covers screening, Client Care and the placement protection set out in your plan’s written terms.
Clear terms. Named support.
Your plan sets the protection period and replacement limit. Client Care manages any replacement search under those terms. Timing depends on the role and your requirements; some searches take weeks. Read the service options →
Read the praise, complaints and management responses on each platform. Live figures may differ from the dated snapshot on this page.
Our largest collection of public reviews.
Open Google reviews →Invited and unprompted reviews.
Open Trustpilot →Client recommendations, rather than star ratings.
Open client page →Worker and applicant recommendations on a Facebook page operated by MaidProvider.ph.
Open worker page →Our lowest public rating, shown without adjustment.
Open Yelp →11 complaints, separate from the three reviews with star ratings.
Read ComplaintsBoard →Due Diligence
Reviews describe individual experiences. Check the license, screening and people behind the service.
Verify this license by calling 1349 or (02) 8527-3000. SEC: CS201312638.
PNP-NPCS checks across 18 regions, NBI biometric verification and clinical psychological screening at Manila Doctors Hospital. Read the standard →
Roof Deck & 3A, 1710 Donada Street, Pasay City. 0998-888-1818 has been the agency’s messaging number for more than a decade.
Share the role, your area and whether you need stay-in or stay-out support. We will explain the fees and protection terms. You interview before you pay.
Three simple steps. That's it.
One conversation. Tell us what matters—schedule, skills, personality.
24/7 Human+ Care
*Voice calls during hub hours
Meet candidates. Not resumes—real people you can talk to.
Phone, video, or face-to-face
Your household professional begins work. NCR delivery standard; provincial logistics available.
Service window applies
The same professional manual our household professionals receive in training. Built on standards held since 2009. Comprehensive. Practical. Yours to keep.
Request the manual →PDF • 68 pages • Shared with confirmed clients
We'll present candidates as soon as they match your needs. You interview. You decide.
24/7 Human+ Care • Phone, Viber & WhatsApp
*Voice calls during hub hours
