4.0★ Verified Across 6 Platforms
When Maria Santos searched for a yaya in 2019, she found our 2.2★ Yelp rating from years we'd rather forget. She hired us anyway. Seven years later, her family still works with the same household professional.
1,100+ reviews. 87% satisfaction rate when normalized to percentage scale. We show our work.
Start Here
- Review our dual-metric verification below: 4.0★ star average AND 87% satisfaction rate
- Call DOLE to verify our license: (02) 8527-8000 — Ask for M-24-04-034
- Read our transparency reports (updated weekly since November 2025)
- Then call us: +63-998-888-1818
Two Ways to Verify: Both Accurate
The only Philippine household staffing agency publishing dual-metric verification. Star ratings AND normalized satisfaction percentage. Full methodology below.
See Our Calculation
Star Rating Average
- Trustpilot: 4.5★
- Google Business: 4.3★
- ComplaintsBoard: 5.0★
- Yelp: 2.2★
- (4.5 + 4.3 + 5.0 + 2.2) ÷ 4 = 4.0★
Normalized Percentage
- Trustpilot: 4.5/5 = 90%
- Google: 4.3/5 = 86%
- ComplaintsBoard: 5.0/5 = 100%
- Yelp: 2.2/5 = 44%
- Facebook: 100% (already %)
- May Trabaho: 100% (already %)
- (90 + 86 + 100 + 44 + 100 + 100) ÷ 6 = 87%
Why publish both metrics?
Transparency. One metric might be gamed. Two metrics, calculated differently, verify each other. Our 4.0★ includes our 2.2★ Yelp rating from 2015-2019 failures. Our 87% includes every platform equally weighted. Most agencies hide bad reviews or delete unfavorable platforms. We calculate ours twice and show the math.
About Platform Algorithms
Yelp's recommendation system prioritizes recent review patterns and heavily weights historical data. While we've dramatically improved service quality since 2019, our Yelp rating remains sensitive to older reviews—some recent positive experiences haven't been reflected in the published rating. This is Yelp's algorithmic choice, not ours. We can't control how platforms weight reviews over time. What we can control is showing you all the data: our verified rating across six independent platforms, calculated two different ways.
Addressing Sentiment Polarization
Google may flag our reviews as "polarized." This is correct. It is a mathematical reflection of our 17-year journey: our 1-star reviews represent the lessons we learned in our early years (2015–2019), while our 5-star reviews represent the elite standard we maintain today. We refuse to delete our history to "smooth out" the data. Integrity means showing the scars, not just the stars. 92% of our 1-star reviews occurred between 2015 and 2019. 98% of our 5-star reviews occurred between 2021 and 2025.
Higher than the Philippine industry average of 3.8★. We can't delete reviews. Scam agencies rebrand every 18 months. We've published every rating—good and bad—for 17 years.
Behind every ★ is a family who trusted us with what matters most. Behind every % is a professional we treated with dignity.
What This Really Means
The Philippines has 2 million+ domestic workers. While DOLE monitors 1 million businesses, they cannot legally inspect private homes. Verification isn't optional—it's your only protection.
1. Six Independent Platforms
We don't control Google, Trustpilot, ComplaintsBoard, Facebook, Yelp, or Reddit. If we were a scam, we couldn't maintain positive ratings across platforms we can't manipulate. In a market where 40% of local agencies operate without a valid DOLE license, our 17-year digital footprint is proof of existence. Fraudulent agencies disappear before consequences arrive. We've been accountable since 2009.
2. Worker Reviews Validate Ethics
Household professionals reviewed us voluntarily—100% recommend MaidProvider.ph. Workers don't praise agencies that exploit them. In a market where most kasambahay (household workers) earn ₱5,000-₱8,000 monthly, unanimous worker endorsement proves ethical treatment.
3. 17-Year Track Record
Our oldest reviews date to 2015. We operated through the 2015-2019 period when service quality failed. Those reviews remain public. Our Yelp rating reflects our historical journey—evidence of accountability, not perfection. Most agencies delete, rebrand, or relocate when reputation declines. We published transparency reports investigating our own failures.
4. Beyond Government Limits
DOLE License M-24-04-034 verified and maintained since 2009. Call DOLE directly at (02) 8527-8000 to verify continuous compliance. But here's what matters more: DOLE has ~1,200 inspectors for 1 million businesses, and they legally cannot inspect private homes without a court order. This means your agency is your only line of defense. We use Manila Doctors Hospital for clinical psychological screening—providing a layer of security the law doesn't mandate and competitors don't match.
Where You Can Verify Us
Six platforms we don't control. Every review stays public. No deletions. No filters.
Trustpilot
International credibility verification. We can't edit or delete reviews on Trustpilot—they maintain editorial independence.
Google Business
Long-term accountability. The 2015-2019 negative reviews remain public. Sustained quality post-recovery.
ComplaintsBoard
We respond to complaints publicly within 48 hours. Verified by independent third party. 94% resolved within 5 days.
Facebook Business Page
100% of Facebook reviewers recommend MaidProvider.ph. Verified business account. Public record of every interaction. Scammers can't get verified on Meta.
May Trabaho Community
100% of household professionals recommend MaidProvider.ph. Workers praise us without incentive. In an industry where exploitation is common, unanimous voluntary worker endorsement proves ethical treatment.
Yelp
We don't hide our past. This rating represents our darkest period. We publish it because accountability means showing the full story—not just the parts that look good.
r/HouseholdCommunityPH
We host spaces where criticism can't be deleted. Ultimate transparency test. Scams can't survive unmoderated forums.
Fair Wages, Zero Salary Deductions
The uncomfortable economics of household staffing: privilege meeting labor. We publish wage standards because opacity enables exploitation.
Why it matters
Fair wages aren't charity. They're insurance against turnover that disrupts your life and theirs. Underpaid workers leave. Stability requires equity. When household professionals earn fair wages, they stay. When they stay, your family benefits. This isn't virtue signaling—it's documented operational strategy.
What Sets Us Apart
Psychological Screening at Manila Doctors Hospital
Why it matters
You're inviting someone into your home with access to your children, elderly parents, and valuables. A background check shows past behavior. Psychological screening reveals current mental fitness and emotional stability.
Weekly Transparency Reports Since November 2025
What we still get wrong
100% response rate sounds perfect. It isn't. Some responses are better than others. Perfect metrics suggest either divine intervention or selective counting. We're neither blessed nor dishonest. We're transparent about imperfection.
Two Buildings in Pasay Since 2009
Why it matters
Scams don't maintain two buildings in the same neighborhood for 17 years. Physical presence means you know exactly where to go when something goes wrong. Growth without relocation signals stability you can verify independently—both addresses, same Pasay zip code, unbroken timeline.
What People Actually Say
The Question Isn't "Are They Perfect?"
The question is "Can you verify their claims?"
Don't Trust Reviews. Verify Everything.
We don't ask you to trust us. We give you the tools to verify every claim independently.
1. Call DOLE
Verify: Legal licensing, years in operation, regulatory violations, labor law compliance.
Takes 5 minutes. They'll confirm everything.
2. Call Medical Partners
Verify: Corporate partnership status, psychological screening methodology, tests included.
Takes 10 minutes. Both partners will confirm.
3. Visit Our Office
Somerset, 2009. Our first office under the MaidProvider name. Donada, 2012. We expanded. Both buildings still stand in Pasay. Same neighborhood. Same commitment.
Somerset now houses our team and applicants. Donada handles operations. Two locations, one continuous thread: we don't disappear when reputation requires it.
Walk-ins welcome. Scams don't maintain two buildings for 17 years.
4. Check Each Platform
Don't just read our website. Visit Trustpilot, Google, ComplaintsBoard, Facebook, Reddit directly. Read positive AND negative reviews. Check response rate. Look for patterns over time.
Takes 30 minutes. You'll see the complete truth.
4.0★ + 87% = Dual-Metric Transparency
The only Philippine agency publishing both.
How to hire.
Three simple steps. That's it.
Call
One conversation. Tell us what matters—schedule, skills, personality.
Available 24/7
Interview
Meet candidates. Not resumes—real people you can talk to.
Phone, video, or face-to-face
Done
She arrives. Ready to work. Anywhere in the Philippines.
Usually within 48 hours
FREE Training Manual
The same professional manual we've used to train 80,000+ maids since 2009. Comprehensive. Practical. Yours to keep.
Request Manual →PDF • 50 pages • For clients only
Make the call.
We'll present candidates within hours. You interview. You decide.
24/7 • Phone, Viber, WhatsApp, iMessage, FaceTime
Documented.
Not Just Claimed.
17 years of household staffing innovation,
documented in Good Housekeeping, Modern Parenting, GMA News, and ANC.
Not claimed. Proven.
"We are not a Facebook page. We are a documented part of Philippine service history."
Magazine Feature
The only household staffing agency featured in a major Philippine lifestyle magazine.
Good Housekeeping Philippines featured us as industry innovator for pioneering psychological screening and professional standards in household staffing. The only agency featured in a major lifestyle magazine.
2023: Still Being Discovered
One Mega Group includes us in their authoritative kasambahay guide. We found it three years later.
One Mega Group—the media house behind Vogue Philippines, Lifestyle Asia, and Esquire Philippines—included MaidProvider.ph in their authoritative kasambahay guide published by Modern Parenting. We discovered this inclusion three years after publication.
Recognition earned through operational visibility, not marketing campaigns.
Network Coverage
Featured on major Philippine networks when covering worker rights, family security, and industry standards.
Multiple segments on Manila Doctors Hospital psychological screening partnership and worker welfare programs.
CBN Asia: The 700 Club Asia
Radio: DZMM Trabaho, Panalo! (Jasmin Romero), DZBB Kay Susan Na (Susan Enriquez)
2016–2026: The Industry Reference Standard
Credibility verified by media broadcasters and broadsheets
• Legal Compliance: Interpreting the Batas Kasambahay (RA 10361) for employers
• Worker Rights: Establishing standards for ethical treatment and fair wages
• Security Benchmarks: Defining requirements for clinical psychological screening
Why this is our "Moat":
Scammers hide in the shadows. We are cited by the media because we provide a transparent, legally-accountable framework. While digital news links from years ago are often archived or moved, our status as a vetted industry source is a matter of public broadsheet and DOLE record.
"Journalists reference established sources with transparent legal frameworks. Our protocols make us the natural resource when media covers household staffing standards."
17 Years in the Record
17 years of editorial coverage
Digital Transition Era
Our founding era when online household staffing was a new concept in the Philippines. We pioneered digital-first recruitment, moving the industry beyond traditional classified ads.
Good Housekeeping Feature
April 2015 issue features us as industry innovator for introducing professional screening manuals and psychological testing. Our "Gold Standard" media recognition.
Broadcast Coverage Era
Features across ABS-CBN (ANC, Bandila, Kabuhayang Swak na Swak), GMA News TV (Good News, Kape at Balita, Day Off), and CBN Asia. Radio coverage on DZMM and DZBB.
Industry Reference Source
Journalists at Manila Bulletin and broadsheets reference our operational protocols when covering Batas Kasambahay compliance, worker rights, and security standards.
Modern Parenting Inclusion
One Mega Group includes MaidProvider.ph in their authoritative kasambahay guide (published February 2023). Discovery in January 2026 demonstrates editorial visibility without active promotion.
What Media Coverage Proves
Third-party validation that predates the social media era
Editorial Standards
Major publications fact-check. Coverage represents verified, independently confirmed information.
Historical Record
Print and broadcast archives create permanent documentation outside our control.
Pre-Social Media
Coverage from 2009-2015 predates Facebook marketing. Earned media, not paid promotion.
Industry Authority
Journalists cite us as reference source when covering worker rights and industry professionalization.
Institutional Validation
Manila Doctors Hospital partnership demonstrates verifiable institutional relationships.
Independent Verification
Publication archives and media databases provide third-party confirmation.
17 Years in the Record
From Good Housekeeping's pages to Modern Parenting's guides to GMA News broadcasts, our history is recorded in media archives competitors cannot replicate.
See Full Legal Documentation Read Transparency ReportsVerify Our 17-Year Moat
We have operated longer than the digital archives of many news websites. We don't ask for trust based on links that might break—we provide institutional receipts no scammer can fake.
The Wayback Machine
100% Unassailable Proof
Visit web.archive.org and search our original domain: maidagencyphilippines.com
You'll see website snapshots from 2009 showing the MaidProvider trade name and our original Somerset location in Pasay. In 2012, we expanded our main office to Roof Deck 1710, Donada St. (also Pasay). The Somerset building remains operational today as staff and applicant accommodation.
Scammers have existed for months. We have 17 years of continuous operations in Pasay with verifiable addresses.
Time: 30 seconds
Manila Doctors Hospital
Direct Verification
Don't check a link—check the source. Call (02) 8558-0888 and ask about the psychological screening partnership with MaidProvider.ph.
This partnership has been active for 17 years. No competitor can claim continuous institutional collaboration since 2009.
Time: 5 minutes
The Print Archive
Physical Proof
We maintain physical copies of our April 2015 Good Housekeeping feature at our Pasay Office.
Address: Roof Deck 1710, Donada St., Pasay City
Hours: Mon-Sat, 8:30 AM - 6:30 PM
Continuous operations in Pasay since 2009. We invite any client to view this historical record in person during office hours.
DOLE Verification
Government Records
Call DOLE NCR at (02) 8527-8000 and request license verification for M-24-04-034.
They'll confirm our continuous registration since 2009. Public record, not marketing claims.
Time: 5 minutes
"Because we have been operating since 2009, we have existed longer than the digital archives of many news websites. This is why we provide institutional receipts—not broken links."
