Every review. Every year. Even the ones we'd rather forget.
MaidProvider.ph Reviews
Every review. Every year. Even the ones we’d rather forget.
Rated 4.6★ on Google and 4.4★ on Trustpilot — 2,582 public ratings and recommendations across six channels, including a 2.2★ Yelp rating, published, counted, and linked to the source. Data as of July 18, 2026.
The Full Record
Six public channels, converted to a common percentage and counted equally. The star-only cross-check and the full calculation are published for auditability.
Six inputs · ÷ 6 = 84% · See the full calculation
2,582 public ratings and recommendations: 1,080 star reviews and 1,502 recommendations across six channels · 1,016 Google reviews since 2015.
Calculated from publicly verifiable platform data.
Verification Data Last Checked: July 18, 2026
Uses the four channels with a star-equivalent rating, converted to a common five-star scale and shown separately so recommendation-based channels are never presented as star reviews. Result: 4.05★.
Converts each channel's displayed result to a percentage and gives each exactly one-sixth of the weight—including the lowest-rated channels rather than only favorable ones. Result: 84%.
Google 4.6★ = 92% · Trustpilot 4.4★ = 88% · Yelp 2.2★ = 44% · ComplaintsBoard trustworthiness composite = 83% · Facebook 98% recommend = 98% · May Trabaho 100% recommend = 100%
Equal-weight cross-platform score = (92 + 88 + 44 + 83 + 98 + 100) ÷ 6 = 84%
Star-only cross-check = (4.6 + 4.4 + 2.2 + 5.0) ÷ 4 = 4.05★ — Google, Trustpilot, Yelp, and the 5.0★ average of ComplaintsBoard's three posted reviews
For ComplaintsBoard, the calculation uses the platform's displayed 83% trustworthiness composite. Each of the six channels receives one-sixth of the total weight. Values reflect the figures displayed on the date checked; current figures are available through the platform links below.
This explains how the score is calculated. Why we publish it at all — every channel, every year, including the low ones — is set out in our Transparency Manifesto →
Verify Us Independently
Ratings are one part of the record. Licenses, operating history, physical addresses, and public contact details can be checked independently. Here are six ways to verify us beyond any single review platform.
Verify MaidProvider.ph with the Philippine Department of Labor and Employment: hotline 1349 or (02) 8527-3000—ask for DOLE PEA License M-24-04-034. Our corporate registration is SEC CS201312638. Takes about five minutes.
Seventeen years across two domain eras: our founding domain, archived since March 2010, and maidprovider.ph, with 126+ snapshots since August 2013. The Wayback Machine records both domain eras, beginning in March 2010.
The National Dual-Audit™ combines PNP-NPCS checks across all 18 regions with NBI biometric verification. Clinical psychological screening is conducted at Manila Doctors Hospital. Read the full standard →
Two addresses, one Pasay neighborhood—Somerset from 2009, then Roof Deck & 3A, 1710 Donada St. since 2012. Walk in, meet the team, and see the operation behind the reviews. No appointment needed during office hours.
Every score on this page links outward to the platform that published it—Google, Trustpilot, Facebook, May Trabaho, Yelp, and ComplaintsBoard—so you read the same record we do, including the low ratings. Open the platform links →
Our primary line 0918-807-8427 and landline (02) 8405-0000 have not changed in over a decade. A number held that long is continuity you can verify with a single call. Read The Infrastructure of Trust →
Know What to Look For
Choosing household staffing is easier with the right questions. These six apply to any agency—including us—so we answer them first. Our answers link to their sources across this page.
Worth asking
What does screening actually include? Ask which checks are run, in which regions a candidate's history is verified, and whether any clinical assessment is part of the process.
Our answer
The Security Double-Lock™: the National Dual-Audit™ (PNP-NPCS checks across all 18 regions plus NBI biometric verification) and clinical psychological screening at Manila Doctors Hospital.
Screening should establish identity, documented history, and suitability for work inside a private household. Employers should be held to published standards in return.
Worth asking
How are review invitations sent? Ask how invitations are distributed and whether the process follows the platform's guidance on non-selective invitations.
Our answer
Non-selective invitations, and a published cross-platform score that counts every channel equally. See the calculation.
Non-selective invitations produce a broader record of client outcomes.
Worth asking
Where do the ratings live? Ask for direct links to each platform included in the published rating record.
Our answer
Six rated public channels, each linked directly to the live platform, with an equal-weight score and a published methodology anyone can re-run. Open the platform links.
Direct platform links let readers examine the original public record.
Worth asking
How far back does the record go? Ask for the founding year, then check it yourself against the web archive and the earliest entries on the review platforms.
Our answer
Seventeen years under one identity: two archived domain eras dating to March 2010, and one Pasay neighborhood since 2009.
The archived record documents continuity across both domain eras.
Worth asking
What happens after a complaint? Ask where complaints are answered, how quickly, and whether outcomes are documented anywhere the public can read.
Our answer
An initial response within 48 hours, answered on the platform where the complaint was posted, with material cases documented in our transparency reports—including our own mistakes, like the Trustpilot notice at the top of this page.
Mistakes happen. A documented response record shows how they were handled.
Worth asking
Can every claim be checked? Ask for the license number, the regulator's hotline, and a physical address you can visit.
Our answer
DOLE PEA License M-24-04-034 verifiable by phone at 1349, SEC CS201312638, a walk-in office in Pasay, and six independent checks published in the verification section above.
Each claim is paired with a direct source or a clear verification path.
These are the questions we use to assess and publish our own record.
Accountability
Negative reviews are operational records. Each one requires a response, a decision, and—when necessary—a documented correction.
We answer substantive criticism on the platform where it was posted. Material complaints, resolutions, replacements, refunds, and systemic improvements are also documented through our public transparency reports.
Worker protection over five stars. Transparency over perfection. Always.
Our standard is that no case goes unanswered. We issue an initial response within 48 hours and document final outcomes after the relevant facts and records are reviewed.
Read Them Yourself
The live platform is always the source of truth. We link outward so readers can see the same public record we see.
Public reviews from families and household professionals on our Google Business Profile. Google controls the publication and display of reviews on the profile.
Open Google reviews →Independent public reviews, including invited reviews processed through Trustpilot. Trustpilot controls verification, moderation, and publication.
Open Trustpilot →Family and client recommendations on the company's public Facebook page.
Open client page →Public recommendations from household professionals covering recruitment, screening, deployment, and post-placement support.
Open worker page →Our historical Yelp record—including low ratings and management responses—is included in the cross-platform methodology.
Open Yelp →The platform displays an 83% trustworthiness composite, 11 public complaints, and three reviews. Our responses remain visible on the profile. ComplaintsBoard currently labels all 11 complaints resolved; the platform may apply that status automatically after a period of user inactivity.
Open ComplaintsBoard →Question a public review, request a transparency report, or walk through how our protection standards work. A person answers every day, 8:00 AM to 8:00 PM.
Three simple steps. That's it.
One conversation. Tell us what matters—schedule, skills, personality.
24/7 Human+ Care
*Voice calls during hub hours
Meet candidates. Not resumes—real people you can talk to.
Phone, video, or face-to-face
Your household professional begins work. NCR delivery standard; provincial logistics available.
Service window applies
The same professional manual our household professionals receive in training. Built on standards held since 2009. Comprehensive. Practical. Yours to keep.
Request Manual →PDF • 68 pages • Shared with confirmed clients
We'll present candidates as soon as they match your needs. You interview. You decide.
24/7 Human+ Care • Phone, Viber & WhatsApp
*Voice calls during hub hours
