MaidProvider.ph Reviews: 4.1★ Star Average. 87% Satisfaction Across 6 Independent Platforms.
When Maria Santos* searched for a yaya in 2019, she found our 2.2★ Yelp rating from years we'd rather forget. She hired us anyway. Seven years later, her family still works with the same household professional. *Name anonymized. Real client, real placement.
1,786 reviews. 4.1★ across star-rated platforms. 87% satisfaction across 6 independent sources. We show our work.
Transparency record — March 30, 2026 • Resolved April 1, 2026
In March 2026, Trustpilot flagged our website for displaying their score and review content without authorization. They were right. We removed all hardcoded Trustpilot scores, all reproduced review text, and all unofficial verification badges from both our reviews page and our rating methodology. Where our calculations now reference Trustpilot's score, we link directly to their platform for live verification. This matter has been resolved. We keep this notice as a permanent public record because transparency means showing what we got wrong — not just what we got right. See our Trustpilot profile →
Start Here
- Check our dual-metric verification below: 4.1★ star average AND 87% satisfaction rate
- Call DOLE to verify our license: 1349 (24-hr hotline) or (02) 8527-3000 — Ask for M-24-04-034
- Verify our 17-year history via Wayback Machine — archived since March 2010
- Review our Security Double-Lock Standard — NPCS (18 regions) + Manila Doctors Hospital psychological screening
- Read our transparency reports — published since November 2025
- Ready? Call us: +63-918-807-8427
Two Ways to Verify: Both Accurate
A Philippine household staffing agency publishing dual-metric review verification with full calculation methodology. Star ratings AND normalized satisfaction percentage. Full methodology below.
1,786 total reviews across 6 platforms • 822 Google reviews since 2015 • 48-hour response guarantee • no case goes unanswered
Calculated from publicly verifiable platform data. Updated regularly.
Verification Data Last Audited: May 25, 2026
See Our Calculation
Star Rating Average
- Trustpilot: see live score →
- Google Business: 4.5★
- ComplaintsBoard: 5.0★
- Yelp: 2.2★
- (Trustpilot + 4.5 + 5.0 + 2.2) ÷ 4 = 4.05 → 4.1★
Trustpilot's score is included in the calculation and verifiable directly on their platform. See live score →
Normalized Percentage
- Trustpilot: see live score →
- Google: 4.5/5 = 90%
- ComplaintsBoard: 5.0/5 = 100%
- Yelp: 2.2/5 = 44%
- Facebook: 98%
- May Trabaho: 100%
- (Trustpilot + 90 + 100 + 44 + 98 + 100) ÷ 6 = 87%
Transparency through cross-validation
A single metric can be manipulated through selective platform presence or review deletion. Two independently calculated metrics create accountability: if one were inflated, the other would catch it. Our 4.1★ includes our 2.2★ Yelp rating — the lowest-rated platform where the majority of negative reviews date to our early operational years. Our 87% treats every platform equally. We calculate ours twice and include the platforms where we score lowest.
About Platform Weighting
Each platform is weighted equally for transparency, not statistical representation. Review counts per platform vary significantly — Google has 822 reviews, ComplaintsBoard has 3 — but our methodology treats every platform's voice as equally valid in the cross-validation. A weighted-by-volume average would let our largest platform dominate the narrative; we deliberately do not do that. The per-platform review counts are visible above so anyone can run their own weighted calculation if they prefer.
Integrity means showing the scars, not just the stars.
We don't delete reviews. We document them. We've published every rating—good and bad—for 17 years.
Behind every ★ is a family who trusted us with what matters most. Behind every % is a professional we treated with dignity.
Verification Beyond Ratings
Somerset (2009) and Donada (2012), both operational in Pasay City. Verifiable via Wayback Machine since March 2010. Two buildings. Same neighborhood. 17 years.
r/HouseholdCommunityPH on Reddit is moderated narrowly under our published Community Moderation Policy. Criticism of MaidProvider.ph is never removed. Significant moderation actions are documented publicly in case files on the policy page, with four independent verification paths for non-moderator audit.
Household professionals reviewed us on May Trabaho Community without incentive. When the people doing the work speak up voluntarily, that's the most credible endorsement we can earn.
Public documentation of every complaint, resolution timeline, and operational failure. Every service recovery case receives a decision within 48 hours.
Ratings show performance. These prove we exist to be held accountable.
60% placement — our lowest, published anyway.
In the period ending April 10, 2026, we reached just 60% of our placement target — our lowest published number. We did not bury it. We published it alongside our 75.5% recruitment performance, our 42.62% returning-client rate, and the operational gaps we identified.
We do not smooth the data. We document it, show our work, and improve from there.
Read the March 22–April 10 Report →What This Really Means
Public reports have placed DOLE's labor-inspection force at roughly 1,200 inspectors for more than one million registered establishments nationwide — and they are physically unable to conduct regular inspections of private homes. In an industry where countless agencies operate informally without a valid license, our 17-year digital footprint and clinical screening partnerships are a critical layer of protection.
1. Six Independent Platforms
We don't control Google, Trustpilot, ComplaintsBoard, Facebook, Yelp, or Reddit. Consistent ratings across platforms we don't own reflect sustained operational quality. A significant number of agencies operate informally or without valid DOLE licenses, leaving families without legal protection. Our 17-year digital footprint is proof of existence.
2. Worker Reviews Validate Ethics
Household professionals reviewed us voluntarily—100% recommend MaidProvider.ph. In an industry where exploitation is common, unanimous voluntary endorsement from the people doing the work is the most credible signal of ethical treatment.
3. 17-Year Track Record
Our oldest reviews date to 2015. Those reviews remain public. Our Yelp rating reflects our historical journey—evidence of accountability, not perfection. In an industry with high turnover and frequent closures, we publish transparency reports that investigate our own failures—including the ones happening right now.
4. Beyond Government Limits
DOLE PEA License M-24-04-034 verified since 2009. Call DOLE Hotline 1349 or (02) 8527-3000. Beyond government oversight limits, we use Manila Doctors Hospital for clinical psychological screening—a layer of security the law doesn't mandate.
Where You Can Verify Us
Six platforms we don't control. Every review stays public. No deletions. No filters.
Trustpilot
When your family is 10,000 miles away and you're hiring someone to care for your home and your parents — you need a standard you didn't hear about from the agency. That's what Trustpilot is.
Live score available on the platform directly.
Google Business
Long-term accountability. Legacy negative reviews remain public. Sustained quality post-recovery.
ComplaintsBoard
Independent third-party complaint platform. Every complaint is public and permanent. We don't hide that complaints exist — we show that every one was resolved. Our response rate and resolution quality are visible to anyone, not just the clients we choose to show.
Facebook Business Page
98% of Facebook reviewers recommend MaidProvider.ph. Verified business account. Getting verified on Meta requires institutional legitimacy — not everyone qualifies.
May Trabaho Community
100% of household professionals recommend MaidProvider.ph — voluntarily, without incentive. In an industry where exploitation is common, unanimous worker endorsement is the most credible signal of ethical treatment.
Yelp
We don't hide our past. This rating reflects our most difficult operational period. Accountability means showing the full story.
r/HouseholdCommunityPH
Criticism of MaidProvider.ph is never removed. Our Community Moderation Policy documents exactly what gets removed (defamation, doxxing, harassment, spam) and what always stays (criticism, negative reviews, complaints).
Fair Wages, Zero Salary Deductions
The economics of household staffing are rarely discussed openly. We think they should be. We publish wage standards because opacity enables poor outcomes for the people doing the work.
Zero-Deduction Policy
We charge families a transparent placement fee and never touch worker earnings. Fair wages aren’t charity. They’re insurance against turnover. When household professionals earn fairly, they stay. When they stay, your family benefits.
Worker protection over five stars. Transparency over perfection. Always.
What Sets Us Apart
The Security “Double-Lock” Standard
NBI shows the past. NPCS closes regional warrant loopholes. Manila Doctors Hospital verifies current emotional stability. Your agency is your only line of defense in a private home.
Transparency Reports Published Since November 2025
What we still get wrong
Perfect metrics suggest either divine intervention or selective counting. We're neither blessed nor dishonest. We're transparent about imperfection.
Two Buildings in Pasay Since 2009
Physical presence means you know exactly where to go when something goes wrong. Same Pasay zip code. Unbroken timeline. Growth without relocation.
ESG Aligned Governance
By aligning with ESG frameworks, we replace informal hiring with a measurable, audited system of accountability.
Independent Performance Records
We do not curate, filter, or delete public feedback. The following are independent platform records representing a 17-year audit of both successful placements and documented operational failures.
Overseas Employer Reviews
Families hiring from abroad trust MaidProvider.ph to care for their loved ones back home. Read their independent, unedited reviews on the platform directly.
Read Overseas Reviews on Trustpilot →Live reviews available on the platform directly.
The Question Isn't "Are They Perfect?"
The question is "Can you verify their claims?"
Don't Trust Reviews. Verify Everything.
We don't ask you to trust us. We give you the tools to verify every claim independently.
1. Call DOLE
Verify: Legal licensing, years in operation, regulatory violations, labor law compliance. Takes 5 minutes.
2. Call Medical Partners
Verify: Corporate partnership status, psychological screening methodology. Takes 10 minutes.
4. Check Each Platform
Visit Trustpilot, Google, ComplaintsBoard, Facebook, Reddit directly. Read positive AND negative reviews. Check response rate. Takes 30 minutes. You'll see the complete picture.
5. Search the Wayback Machine
Same company, same neighborhood, unbroken digital trail across both domains. The 2010 archive shows our original DOLE License No. M-09-00-391 — predecessor to today's M-24-04-034 renewal. The current domain has been continuously archived since 2013. Takes 2 minutes to verify.
6. Verify Our Phone Infrastructure
Three enterprise-grade lines. Consistent contact infrastructure signals permanence. We have maintained ours for over a decade.
Worker protection over five stars. Transparency over perfection. Always.
How to hire.
Three simple steps. That's it.
Inquire
One conversation. Tell us what matters—schedule, skills, personality.
Available 24/7
*Voice calls during hub hours
Interview
Meet candidates. Not resumes—real people you can talk to.
Phone, video, or face-to-face
Start
Your household professional begins work. NCR delivery standard; provincial logistics available.
Service window applies
Training Manual
The same professional manual our household professionals receive in training. Built on standards held since 2009. Comprehensive. Practical. Yours to keep.
Request Manual →PDF • 68 pages • Shared with confirmed clients
Talk with us.
We'll present candidates as soon as they match your needs. You interview. You decide.
24/7 • Phone, Viber, WhatsApp, iMessage, FaceTime
*Voice calls during hub hours
