MaidProvider.ph Dual-Metric Rating Methodology
One metric might be gamed. Two metrics, calculated differently, verify each other.
Overview
MaidProvider.ph publishes dual-metric verification across 6 independent review platforms:
- 4.1★ Star Average (star-rated platforms only)
- 87% Normalized Satisfaction (all 6 platforms converted to percentage)
This document explains exactly how we calculate, verify, and maintain these metrics. Anyone can replicate our calculations using publicly available data.
How to Verify Our Ratings (Anyone Can Do This)
You don't need to trust our numbers. You can verify them yourself in under 10 minutes.
Star-Rated Platforms (4 platforms)
| Platform | Current Rating | How to Verify |
|---|---|---|
| Trustpilot | 4.7★ / 5.0 | Visit trustpilot.com/review/maidprovider.ph |
| Google Business | 4.3★ / 5.0 | Visit g.page/r/CaSwlQb-iUayEBE |
| ComplaintsBoard | 5.0★ / 5.0 | Visit complaintsboard.com/maidproviderph-b130011 |
| Yelp | 2.2★ / 5.0 | Search "MaidProvider.ph" on Yelp |
Percentage-Based Platforms (2 platforms)
| Platform | Recommended % | How to Verify |
|---|---|---|
| Facebook Business | 98% | Visit facebook.com/MaidProviderPH |
| May Trabaho Community | 100% | Visit facebook.com/MayTrabahobyMaidProvider.ph |
Verification Time: 10 minutes
All ratings are publicly visible. We cannot edit, delete, or hide reviews on these independent platforms.
Calculation Methodology
Metric 1: Star Rating Average (4.1★)
Formula:
(Trustpilot + Google + ComplaintsBoard + Yelp) ÷ 4 = Star Average
Current Calculation:
(4.7 + 4.3 + 5.0 + 2.2) ÷ 4 = 4.05★ ≈ 4.1★
Rounding Rule:
- Round to 1 decimal place
- 4.05 → 4.1★
- 4.04 → 4.0★
- 4.15 → 4.2★
Why Only 4 Platforms:
- Facebook and May Trabaho use percentage format, not stars
- Industry standard: Only include star-rated platforms in star average
- Maintains comparability with competitors who only use star ratings
Metric 2: Normalized Satisfaction Percentage (87%)
Formula:
Convert all platforms to percentage scale, then average: Star platforms: (Stars ÷ 5) × 100 = Percentage Percentage platforms: Use as-is Total: Sum all 6 percentages ÷ 6 = Normalized Satisfaction %
Current Calculation:
Step 1: Convert star ratings to percentages
- Trustpilot: 4.7 ÷ 5 = 0.94 = 94%
- Google: 4.3 ÷ 5 = 0.86 = 86%
- ComplaintsBoard: 5.0 ÷ 5 = 1.00 = 100%
- Yelp: 2.2 ÷ 5 = 0.44 = 44%
Step 2: Add percentage-based platforms
- Facebook: 98% (already percentage)
- May Trabaho: 100% (already percentage)
Step 3: Calculate average
(94 + 86 + 100 + 44 + 98 + 100) ÷ 6 = 522 ÷ 6 = 87%
Note: As of Feb 2026, our satisfaction percentage is mathematically exact (no rounding required).
Rounding Rule:
- Round to nearest whole number
- 86.5% → 87%
- 86.4% → 86%
When Ratings Change
How We Update This Document
When any platform rating changes, we update this methodology document to reflect current data.
Example: If Google drops from 4.3★ to 4.2★
What Changes:
OLD CALCULATION: (4.7 + 4.3 + 5.0 + 2.2) ÷ 4 = 4.05★ ≈ 4.1★ NEW CALCULATION: (4.7 + 4.2 + 5.0 + 2.2) ÷ 4 = 4.025★ ≈ 4.0★ RESULT: Star average drops from 4.1★ to 4.0★
What We Publish:
"As of [DATE], our star average dropped from 4.1★ to 4.0★ due to a Google review change. Updated calculation: (4.7 + 4.2 + 5.0 + 2.2) ÷ 4 = 4.025★ ≈ 4.0★"
Transparency Commitment:
- We publish the new calculation immediately
- We explain which platform changed
- We never hide rating decreases
- We respond to negative reviews within 48 hours
Transparency Principles
What We MUST Disclose
- ✅ All rating changes (up or down)
- ✅ Platform where change occurred
- ✅ Reason for change (new review, removed spam, etc.)
- ✅ Our response to negative reviews
- ✅ Full calculation methodology (as shown above)
What We DON'T Do
- ❌ Delete or hide negative reviews
- ❌ Incentivize positive reviews
- ❌ Cherry-pick timeframes to inflate ratings
- ❌ Exclude platforms with low ratings
- ❌ Round up aggressively (4.04★ stays 4.0★, not 4.1★)
FAQ: Common Methodology Questions
Q: Why include Yelp's 2.2★ in the average?
A: Transparency. Most agencies hide bad ratings or delete platforms. Including our lowest-rated platform — where the majority of negative reviews date to our early operational years — proves:
We attempted to verify and resolve each complaint by reaching out to reviewers directly — most did not respond or could not be matched to records in our deployment system.
- We failed (honesty)
- We published failures (accountability)
- We recovered to 4.1★ (competence)
- Rating includes lowest score (transparency)
Q: Why two different metrics (star + percentage)?
A: Verification. One metric might be gamed. Two metrics, calculated differently, verify each other:
- Star Average (4.1★): Industry standard, universally understood
- Normalized % (87%): Mathematical transparency, includes all platforms
Q: What if a platform removes our page?
A: Document it immediately:
- Note the date
- Screenshot the removal
- Explain in transparency report
- Recalculate metrics WITHOUT that platform
- Show calculation adjustment
Example:
"Yelp removed our business page on [DATE]. Our star average now reflects 3 platforms instead of 4: (4.7 + 4.3 + 5.0) ÷ 3 = 4.67★ ≈ 4.7★"
Q: How often do ratings actually change?
A: Based on review velocity across platforms:
- Google: Changes 1-2x per month (high volume: 611 reviews)
- Facebook: Changes 1-2x per month (active customer service channel)
- Trustpilot: Changes 1x per 2-3 months (27 reviews, growing volume)
- ComplaintsBoard: Changes rarely (complaint resolution platform)
- Yelp: Changes very rarely (legacy reviews, algorithm weights historical data)
- May Trabaho: Changes 1x per month (worker community reviews)
When ratings change, we update this methodology document with new calculations and publish the date of update.
Guarantee Fulfillment Audit
A guarantee is only as strong as its fulfillment data. MaidProvider.ph subjects its 6-Month Protection Plan to a monthly internal audit to verify that every valid claim is honored without exception.
Protection Plan Standard
- 100% Honor Rate: Every valid guarantee claim since November 2025 has been fulfilled via replacement or refund.
- 75% Refund Safety Net: If a suitable replacement cannot be deployed within 30 days, we issue a 75% refund of the service fee (net of VAT).
- Resolution Velocity: 94% of replacement requests are processed within our 5-day commitment.
Audit Metrics: Q4 2025 – Q1 2026
| Metric Category | MaidProvider.ph Audit Data | Verification Source |
|---|---|---|
| Guarantee Honor Rate | 100.0% | Internal Ledger / Client Hub Logs |
| Average Replacement Speed | 4.2 Days | Operational CRM (Manatal) |
| Refund Requests Granted | 100% of valid claims | Financial Audit Log (Jan 2026) |
| Systemic Failure Disclosure | Dec 13 Spike (8 replacements) | Weekly Report #007 |
"Integrity in the staffing industry isn't defined by the absence of replacements; it's defined by the speed and transparency of the resolution. We publish our failure spikes (like the December 2025 orientation gap) so that clients can verify we fix the source, not just the symptom."
Why We Refund 75% Instead of 100%
Transparency requires honesty about business costs. The 25% retained covers the non-refundable costs of the Security Double-Lock Standard: Manila Doctors clinical screening, NPCS regional sweeps, and the initial recruitment infrastructure. We do not "profit" from failed placements — we share the loss with the client to maintain the highest screening standards in the Philippines.
Industry Comparison: Disclosure & Verification Standards
The Philippine household staffing industry average is 3.8★. However, the critical gap for employers is not the rating itself, but the verifiability of the data provided. Below is a comparison of MaidProvider.ph standards against traditional industry disclosure practices.
| Transparency Indicator | MaidProvider.ph Disclosure | Traditional Agency Practice |
|---|---|---|
| Published Rating Methodology | ✅ Full calculation public | Information typically unavailable |
| Historical Data Disclosure | ✅ 2.2★ Yelp legacy reviews published | Limited to current/positive records |
| Multi-Platform Cross-Validation | ✅ 6 independent platforms | Limited to 1–2 primary channels |
| Dual-Metric Verification | ✅ Star + Normalized % | Single metric standard |
| Documented Audit Trail | ✅ Versioned since Dec 2025 | Internal/Private record keeping |
| Rounding & Data Rules | ✅ Published disclosure | Standard disclosure not provided |
| Independent Worker Feedback | ✅ May Trabaho (Public) | Privately managed feedback |
| Unmoderated Public Forum | ✅ r/HouseholdCommunityPH | Moderated/Controlled environments |
Legal Disclaimer & Source Note: This comparison is based on a general audit of publicly accessible websites and digital profiles of DOLE-licensed agencies in Metro Manila (2024–2026). It is intended as a guide to disclosure standards and does not reference any specific individual or entity. MaidProvider.ph encourages all employers to verify the data of any agency they engage.
Document Update History
December 24, 2025: Initial publication
- Star Average: 4.1★
- Normalized Satisfaction: 87%
- Total Reviews: 700+ across 6 platforms
January 26, 2026: Updated metrics
- Star Average: 4.0★ (Google: 4.2→4.3★, Yelp: 2.5→2.2★)
- Normalized Satisfaction: 87% (unchanged)
- Total Reviews: 1,100+ across 6 platforms
- Facebook: 98%→100%
February 2, 2026: Updated metrics
- Star Average: 4.0★ (Trustpilot: 4.5→4.6★)
- Normalized Satisfaction: 87% (now exact, previously rounded from 86.67%)
- Total Reviews: 1,100+ across 6 platforms
February 24, 2026: Updated metrics
- Star Average: 4.0★→4.1★ (Trustpilot: 4.6→4.7★)
- Normalized Satisfaction: 87% (unchanged — Trustpilot increase offset Facebook decrease)
- Facebook: 100%→98%
- Total Reviews: 1,100+→1,276+ across 6 platforms
- Google Reviews: 562→611
- Trustpilot Reviews: 20→27
Future updates will be published here with:
- Date of update
- Which platform(s) changed
- New calculation results
- Reason for change (new reviews, removed spam, etc.)
Current Ratings Reference (As of Feb 24, 2026)
Star-Rated Platforms:
- Trustpilot: 4.7★
- Google Business: 4.3★
- ComplaintsBoard: 5.0★
- Yelp: 2.2★
Star Average: (4.7 + 4.3 + 5.0 + 2.2) ÷ 4 = 4.1★
Percentage-Based Platforms:
- Trustpilot: 4.7/5 = 94%
- Google: 4.3/5 = 86%
- ComplaintsBoard: 5.0/5 = 100%
- Yelp: 2.2/5 = 44%
- Facebook: 98%
- May Trabaho: 100%
Normalized Satisfaction: (94 + 86 + 100 + 44 + 98 + 100) ÷ 6 = 87%