MaidProvider.ph Rating Methodology
Six public channels. Two calculations. One published method.
The source figures, formulas, weighting rule, ownership disclosure, and update history are published below.
Overview
MaidProvider.ph publishes two related—but different—review metrics:
- 84% Public Record Index: all six public channels are converted to a common percentage scale, then each channel receives exactly one-sixth of the final index. It intentionally spans both household-facing and worker/applicant-facing feedback.
- 4.03★ Star-Only Cross-Check: the four channels with a star-equivalent rating are averaged separately. Recommendation-based Facebook channels are not converted into star reviews.
The six channels appear on five underlying platforms because MaidProvider.ph and May Trabaho by MaidProvider.ph are separate Facebook Pages.
Normalized and equal-weight are not the same thing
Normalized describes the scale conversion: for example, a 4.6★ rating becomes 92%.
Equal-weight describes the influence of each channel after conversion: Google, Trustpilot, Yelp, ComplaintsBoard, the MaidProvider.ph Facebook Page, and the May Trabaho Facebook Page each contribute one-sixth.
The public metric name is Public Record Index because the six inputs do not all measure the same thing. Equal weighting remains the calculation rule and is disclosed here.
Published source figures
Google 4.6★ / 1,154 and the other platform figures were checked or refreshed on August 29, 2026. Live totals can change between updates, so each platform remains the authority for its current display.
Star-equivalent channels
| Channel | Platform-displayed figure | How it is used | Verify |
|---|---|---|---|
| Google Business Profile | 4.6★ based on 1,154 reviews | 92% in the Public Record Index; 4.6★ in the star-only cross-check | Open Google Maps → |
| Trustpilot | 4.3★ based on 48 reviews | 86% in the Public Record Index; 4.3★ in the star-only cross-check | Open Trustpilot → |
| ComplaintsBoard | 83% trustworthiness composite; 3 posted reviews averaging 5.0★; 11 complaints | The 83% composite is used in the Public Record Index; the 5.0★ posted-review average is used in the star-only cross-check | Open ComplaintsBoard → |
| Yelp | 2.2★ based on 10 reviews | 44% in the Public Record Index; 2.2★ in the star-only cross-check | Open Yelp → |
Recommendation-based Facebook channels
| Channel | Platform-displayed figure | How it is used | Verify |
|---|---|---|---|
| MaidProvider.ph Facebook Page | 98% recommend based on 940 recommendations | 98% in the Public Record Index; excluded from the star-only cross-check | Open client Page → |
| May Trabaho by MaidProvider.ph — Facebook | 100% recommend based on 902 recommendations | 100% in the Public Record Index; excluded from the star-only cross-check | Open worker Page → |
Total recorded ratings and recommendations: 3,057 across six channels. The 11 ComplaintsBoard complaints are disclosed separately and are not added to that total.
Calculation methodology
Public Record Index: 84%
The calculation has two steps: normalize every channel to a percentage, then count each of the six channels once. The result is a public-record index, not a customer-satisfaction score.
Star channels: (displayed stars ÷ 5) × 100 = percentage Recommendation channels: use the displayed percentage ComplaintsBoard: use the platform-displayed 83% trustworthiness composite Final score: sum the six percentage inputs ÷ 6
Normalized inputs:
- Google: 4.6 ÷ 5 × 100 = 92%
- Trustpilot: 4.3 ÷ 5 × 100 = 86%
- Yelp: 2.2 ÷ 5 × 100 = 44%
- ComplaintsBoard: 83% platform-displayed trustworthiness composite
- MaidProvider.ph Facebook Page: 98%
- May Trabaho by MaidProvider.ph Facebook Page: 100%
(92 + 86 + 44 + 83 + 98 + 100) ÷ 6 = 503 ÷ 6 = 83.83% = 84% when rounded to the nearest whole percentage
Star-Only Cross-Check: 4.03★
This cross-check uses only the four channels with a star-equivalent rating. It does not convert the two Facebook recommendation percentages into stars.
(Google 4.6 + Trustpilot 4.3 + ComplaintsBoard 5.0 + Yelp 2.2) ÷ 4 = 16.1 ÷ 4 = 4.025★ = 4.03★ when displayed to two decimal places
At one decimal place, 4.025★ displays as 4.0★. MaidProvider.ph publishes 4.03★ so the underlying calculation remains visible instead of being compressed into a one-decimal headline.
Star-set sensitivity check
ComplaintsBoard’s 5.0★ star average is based on three posted reviews. To show the effect of that small star set, the result excluding ComplaintsBoard is also published:
(Google 4.6 + Trustpilot 4.3 + Yelp 2.2) ÷ 3 = 11.1 ÷ 3 = 3.70★
Ownership sensitivity check
May Trabaho by MaidProvider.ph is operated by MaidProvider.ph. To show the effect of that owned channel, the five-channel result excluding May Trabaho is also published:
(92 + 86 + 44 + 83 + 98) ÷ 5 = 403 ÷ 5 = 80.6% = 81% when rounded to the nearest whole percentage
Weighting disclosure
Each channel receives exactly one-sixth of the Public Record Index, regardless of review volume. Google’s 1,154 reviews therefore do not receive more weight than Yelp’s 10 reviews or ComplaintsBoard’s three posted reviews.
This is a channel-consistency measure, not a volume-weighted customer average. The per-channel counts are published so readers may calculate a different weighting model if they prefer.
Common methodology questions
Why use equal weighting rather than only normalization?
Normalization explains how unlike formats are converted to a common percentage. Equal weighting explains how much influence each converted input receives. Equal weighting remains the disclosed calculation rule even though the public name describes what the index covers rather than how it is weighted.
Why say six channels rather than six platforms?
The calculation includes six public review channels on five underlying platforms. MaidProvider.ph and May Trabaho by MaidProvider.ph are separate Facebook Pages, so each Page is counted as its own channel.
Why include Yelp’s 2.2★ rating?
The method includes the lowest-rated channel as well as the highest-rated channels. Removing an unfavorable source would change the result and weaken the purpose of a complete cross-channel record.
Why does ComplaintsBoard contribute 83% to one metric and 5.0★ to the other?
ComplaintsBoard displays different measures. Its 83% trustworthiness composite is a platform-generated percentage, so that figure is used in the Public Record Index. Its three posted reviews average 5.0★, so that separate review average is used only in the star-only cross-check. The page also discloses the platform’s 11 complaints.
Why are the Facebook Pages excluded from the star-only cross-check?
Facebook displays recommendation percentages, not conventional star ratings. Converting those percentages into stars would create a derived star figure that Facebook itself does not display.
Does MaidProvider.ph remove negative reviews?
MaidProvider.ph cannot directly edit or delete reviews posted on independent platforms. Content may be reported when it appears to violate a platform’s policies, but the platform decides whether it remains or is removed.
Maintenance rules
When a platform-displayed figure changes, MaidProvider.ph updates the related transparency pages on the same day:
- Refresh each platform-native figure and the total public record count on /reviews.
- Recompute the Public Record Index.
- Recompute the Star-Only Cross-Check.
- Recompute the five-channel result excluding May Trabaho.
- Recompute the star sensitivity excluding ComplaintsBoard’s three-review star set.
- Synchronize this methodology page and the Transparency Manifesto.
- Record the update date and preserve the live-source links.
Document update history
Initial methodology publication.
Trustpilot compliance correction recorded; reproduced review content and unofficial badges removed, with live-profile verification retained.
Platform figures refreshed and Trustpilot score display restored after resolution of the compliance matter.
ComplaintsBoard’s 83% trustworthiness composite adopted as the percentage input; headline cross-platform result recalculated to 84%.
Full synchronization with /reviews.
- Google refreshed to 4.6★ / 1,051 reviews.
- Trustpilot refreshed to 4.3★ / 49 reviews.
- MaidProvider.ph Facebook refreshed to 98% / 820 recommendations.
- May Trabaho refreshed to 100% / 782 recommendations and clarified as a separate Facebook Page.
- Total public ratings and recommendations refreshed to 2,715.
- Star-Only Cross-Check recalculated from 4.05★ to 4.03★.
- Public metric named Equal-Weight Cross-Platform Score to state the weighting rule; normalization retained as the conversion step.
- Six-channel/five-platform structure and May Trabaho ownership sensitivity check published.
- FAQPage schema removed; TechArticle and BreadcrumbList retained.
- Unrelated guarantee and industry-comparison material removed to keep the page limited to rating methodology.
Public-record framing and platform-count synchronization.
- Trustpilot refreshed to 4.3★ / 48 reviews.
- MaidProvider.ph Facebook refreshed to 98% / 940 recommendations.
- May Trabaho refreshed to 100% / 902 recommendations and retained as a disclosed worker/applicant-facing MaidProvider.ph-operated Page.
- Total recorded ratings and recommendations refreshed to 3,057: 1,215 star reviews and 1,842 Facebook recommendations.
- Google refreshed to 4.6★ / 1,154 reviews on August 29, 2026.
- Google’s August 29 recheck removed the prior split-date condition across the three transparency surfaces.
- 84% metric renamed Public Record Index; 81% sensitivity without May Trabaho retained.
- 3.70★ star sensitivity excluding ComplaintsBoard’s three-review star set added beside the 4.03★ cross-check.
Current reference — August 29, 2026
- Google: 4.6★ / 1,154 reviews → 92%
- Trustpilot: 4.3★ / 48 reviews → 86%
- Yelp: 2.2★ / 10 reviews → 44%
- ComplaintsBoard: 83% trustworthiness composite; 3 reviews averaging 5.0★; 11 complaints
- MaidProvider.ph Facebook Page: 98% recommend / 940 recommendations
- May Trabaho by MaidProvider.ph Facebook Page: 100% recommend / 902 recommendations
Public Record Index: 503 ÷ 6 = 83.83% → 84%
Star-Only Cross-Check: 16.1 ÷ 4 = 4.025★ → 4.03★
Five-channel result excluding May Trabaho: 403 ÷ 5 = 80.6% → 81%
Star sensitivity excluding ComplaintsBoard: 11.1 ÷ 3 = 3.70★
Total recorded ratings and recommendations: 3,057 across six channels (1,215 star reviews + 1,842 Facebook recommendations).
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