MaidProvider.ph Dual-Metric Rating Methodology
One metric might be gamed. Two metrics, calculated differently, verify each other.
Overview
MaidProvider.ph publishes dual-metric verification across 6 independent review platforms:
- 4.0★ Star Average (4 star-rated platforms; one platform contributes via live score reference)
- 86% Normalized Satisfaction (all 6 platforms converted to percentage; one platform contributes via live score reference)
This document explains exactly how we calculate, verify, and maintain these metrics. Anyone can replicate our calculations using publicly available data.
How to Verify Our Ratings (Anyone Can Do This)
You don't need to trust our numbers. You can verify them yourself in under 10 minutes.
Star-Rated Platforms (4 platforms)
| Platform | Current Rating | How to Verify |
|---|---|---|
| Global Review Platform | See live score → | Visit platform directly → |
| Google Business | 4.5★ / 5.0 (767 reviews) | Visit Google Maps listing |
| ComplaintsBoard | 5.0★ / 5.0 (3 reviews • 11 complaints, 100% resolved) | Visit complaintsboard.com/maidproviderph-b130011 |
| Yelp | 2.2★ / 5.0 (10 reviews) | Search “MaidProvider.ph” on Yelp |
Percentage-Based Platforms (2 platforms)
| Platform | Recommended % | How to Verify |
|---|---|---|
| Facebook Business | 98% (440 reviews) | Visit facebook.com/MaidProviderPH |
| May Trabaho Community | 100% (434 reviews) | Visit facebook.com/MayTrabahobyMaidProvider.ph |
Total Reviews: 1,665 across all 6 platforms — Google (767), Facebook (440), May Trabaho (434), Trustpilot (11), Yelp (10), ComplaintsBoard (3). 11 ComplaintsBoard complaints, all resolved.
All ratings are publicly visible. We cannot edit, delete, or hide reviews on these independent platforms.
Calculation Methodology
Metric 1: Star Rating Average (4.0★)
Formula:
(Global Review Platform + Google + ComplaintsBoard + Yelp) ÷ 4 = Star Average
Current Calculation:
(Live score + 4.5 + 5.0 + 2.2) ÷ 4 = Star Average → 4.0★
Note: One platform restricts how its score may be displayed on third-party websites. We link directly to their live score instead.
Rounding Rule:
- Round to 1 decimal place
- 3.975 → 4.0★
- 4.05 → 4.1★
- 4.04 → 4.0★
Why Only 4 Platforms:
- Facebook and May Trabaho use percentage format, not stars
- Industry standard: Only include star-rated platforms in star average
- Maintains comparability with competitors who only use star ratings
Metric 2: Normalized Satisfaction Percentage (86%)
Formula:
Convert all platforms to percentage scale, then average: Star platforms: (Stars ÷ 5) × 100 = Percentage Percentage platforms: Use as-is Total: Sum all 6 percentages ÷ 6 = Normalized Satisfaction %
Current Calculation:
Step 1: Convert star ratings to percentages
- Google: 4.5 ÷ 5 = 0.90 = 90%
- ComplaintsBoard: 5.0 ÷ 5 = 1.00 = 100%
- Yelp: 2.2 ÷ 5 = 0.44 = 44%
Step 2: Add percentage-based platforms
- Facebook: 98%
- May Trabaho: 100%
Step 3: Reference Trustpilot via live score (compliance)
- Global Review Platform: See live score →
Step 4: Calculate average across all 6 platforms
(Live score + 90 + 100 + 44 + 98 + 100) ÷ 6 = 86%
The Trustpilot score is included in the underlying calculation but not displayed on this page, per their content guidelines. Verify independently →
Rounding Rule:
- Round to nearest whole number
- 86.33% → 86%
Platform Weighting Disclosure
Each platform is weighted equally for transparency, not statistical representation. Review counts per platform vary significantly — Google has 767 reviews, ComplaintsBoard has 3 — but our methodology treats every platform's voice as equally valid in the cross-validation. A weighted-by-volume average would let our largest platform dominate the narrative; we deliberately do not do that.
The per-platform review counts are published on this page and on the reviews page, so anyone who prefers a weighted-by-volume calculation can run their own using publicly available data.
When Ratings Change
How We Update This Document
When any platform rating changes, we update this methodology document to reflect current data.
Example: If Google changes from 4.5★ to 4.4★
OLD CALCULATION: (Live score + 4.5 + 5.0 + 2.2) ÷ 4 = 4.0★ NEW CALCULATION: (Live score + 4.4 + 5.0 + 2.2) ÷ 4 = recalculated RESULT: Star average recalculated and published immediately
Transparency Commitment:
- We publish the new calculation immediately
- We explain which platform changed
- We never hide rating decreases
- Every service recovery case receives a decision within 48 hours
Transparency Principles
What We MUST Disclose
- ✓ All rating changes (up or down)
- ✓ Platform where change occurred
- ✓ Reason for change (new review, removed spam, etc.)
- ✓ Our response to negative reviews
- ✓ Full calculation methodology (as shown above)
- ✓ Complaint volume and resolution rates on platforms that surface this data
What We DON'T Do
- ✗ Delete or hide negative reviews
- ✗ Incentivize positive reviews
- ✗ Cherry-pick timeframes to inflate ratings
- ✗ Exclude platforms with low ratings
- ✗ Round up aggressively (3.975★ stays 4.0★, not 4.1★)
- ✗ Display third-party platform scores without permission
FAQ: Common Methodology Questions
Q: Why include Yelp's 2.2★ in the average?
A: Transparency. Most agencies present only their strongest platform. Including our lowest-rated platform — where the majority of negative reviews date to our early operational years — proves:
We attempted to verify and resolve each complaint by reaching out to reviewers directly — most did not respond or could not be matched to records in our deployment system.
- We failed (honesty)
- We published failures (accountability)
- We recovered to 4.0★ (competence)
- Rating includes lowest score (transparency)
Q: Why disclose ComplaintsBoard's 11 complaints if you have a 5.0★ rating there?
A: Because both numbers are true and both belong on the page. ComplaintsBoard surfaces two distinct data points: 3 reviews averaging 5.0★, and a separate complaints log of 11 entries, all marked resolved. Hiding the complaint count while displaying the review rating would be selective transparency. The full picture is stronger than the partial one: complaints were filed, complaints were resolved, and the platform shows it. That's what an unmoderated third-party platform is supposed to demonstrate.
Q: Why two different metrics (star + percentage)?
A: Verification. One metric might be gamed. Two metrics, calculated differently, verify each other:
- Star Average (4.0★): Industry standard, universally understood
- Normalized % (86%): Mathematical transparency, includes all 6 platforms
Q: Why don't you show one platform's score on your website?
A: One review platform requires that its score only be displayed via their official channels or linked to their platform directly. Displaying a hardcoded score — even an accurate one — violates their terms because it can become outdated. We comply fully: we link to their profile and use their live score in our methodology calculations, verified at each update.
Q: What if a platform removes our page?
A: Document it immediately:
- Note the date
- Screenshot the removal
- Explain in transparency report
- Recalculate metrics WITHOUT that platform
- Show calculation adjustment
“[Platform] removed our business page on [DATE]. Our star average now reflects 3 platforms instead of 4. Recalculation published immediately.”
Q: How often do ratings actually change?
A: Based on review velocity across platforms:
- Google: Changes 1–2x per month (767 reviews)
- Facebook: Changes 1–2x per month (440 reviews)
- May Trabaho: Changes 1x per month (434 reviews)
- Global Review Platform: Changes periodically (11 reviews) — see live score
- ComplaintsBoard: Changes rarely (3 reviews; 11 complaints, all resolved)
- Yelp: Changes very rarely (10 reviews; legacy reviews, algorithm weights historical data)
Guarantee Fulfillment Audit
A guarantee is only as strong as its fulfillment data. MaidProvider.ph subjects its 6-Month Protection Plan to a monthly internal audit to verify that every valid claim is honored without exception.
Protection Plan Standard
- 100% Honor Rate: Every valid guarantee claim since November 2025 has been fulfilled via replacement or refund.
- 75% Refund Safety Net: If a suitable replacement cannot be deployed within 30 days, we issue a 75% refund of the service fee (net of VAT).
- Service Recovery Standard: Every service recovery case receives a decision within 48 hours. Average placement timeline: 7 days from inquiry to match.
Audit Metrics: Q4 2025 – Q2 2026
| Metric Category | MaidProvider.ph Audit Data | Verification Source |
|---|---|---|
| Guarantee Honor Rate | 100.0% | Internal Ledger / Client Hub Logs |
| Service Recovery Decision | Within 48 hours | Operational CRM |
| Average Placement Timeline | 7 days from inquiry to match | Operational CRM |
| Refund Requests Granted | 100% of valid claims | Financial Audit Log |
| ComplaintsBoard Resolution Rate | 100% (11 of 11 complaints resolved) | Public ComplaintsBoard profile |
| Systemic Failure Disclosure | Dec 13 Spike (8 replacements) | Weekly Report #007 |
“Integrity in the staffing industry isn’t defined by the absence of replacements; it’s defined by the speed and transparency of the resolution. We publish our failure spikes (like the December 2025 orientation gap) so that clients can verify we fix the source, not just the symptom.”
Why We Refund 75% Instead of 100%
Transparency requires honesty about business costs. The 25% retained covers the non-refundable costs of the Security Double-Lock Standard: Manila Doctors clinical screening, NPCS 18-region sweeps, and the initial recruitment infrastructure. We do not “profit” from failed placements — we share the loss with the client to maintain the highest screening standards in the Philippines.
Industry Comparison: Disclosure & Verification Standards
The Philippine household staffing industry average is 3.8★. However, the critical gap for employers is not the rating itself, but the verifiability of the data provided.
| Transparency Indicator | MaidProvider.ph Disclosure | Traditional Agency Practice |
|---|---|---|
| Published Rating Methodology | ✓ Full calculation public | Information typically unavailable |
| Historical Data Disclosure | ✓ 2.2★ Yelp legacy reviews published | Limited to current/positive records |
| Multi-Platform Cross-Validation | ✓ 6 independent platforms | Limited to 1–2 primary channels |
| Dual-Metric Verification | ✓ Star + Normalized % | Single metric standard |
| Documented Audit Trail | ✓ Versioned since Dec 2025 | Internal/Private record keeping |
| Rounding & Data Rules | ✓ Published disclosure | Standard disclosure not provided |
| Platform Weighting Disclosure | ✓ Equal-weight methodology stated | Methodology rarely disclosed |
| Independent Worker Feedback | ✓ May Trabaho (Public) | Privately managed feedback |
| Unmoderated Public Forum | ✓ r/HouseholdCommunityPH | Moderated/Controlled environments |
| Third-Party Brand Compliance | ✓ Platform display guidelines followed | Often non-compliant display |
| Complaint Resolution Disclosure | ✓ 11 complaints, 100% resolved | Complaint volume rarely disclosed |
Legal Disclaimer & Source Note: This comparison is based on a general audit of publicly accessible websites and digital profiles of DOLE-licensed agencies in Metro Manila (2024–2026). It is intended as a guide to disclosure standards and does not reference any specific individual or entity.
Document Update History
December 24, 2025: Initial publication
- Star Average: 4.1★
- Normalized Satisfaction: 87%
- Total Reviews: 700+ across 6 platforms
January 26, 2026: Updated metrics
- Star Average: 4.0★ (recalculated with updated platform scores)
- Normalized Satisfaction: 87%
- Total Reviews: 1,100+ across 6 platforms
- Facebook: 98%→100%
February 2, 2026: Updated metrics
- Star Average: 4.0★ (recalculated with updated platform scores)
- Normalized Satisfaction: 87% (now exact, previously rounded from 86.67%)
- Total Reviews: 1,100+ across 6 platforms
February 24, 2026: Updated metrics
- Star Average: 4.1★ (recalculated with updated platform scores)
- Normalized Satisfaction: 87%
- Facebook: 100%→98%
- Total Reviews: 1,276+ across 6 platforms
- Google Reviews: 562→611
March 26, 2026: Updated metrics + compliance
- Star Average: 4.1★→4.0★ (recalculated with updated platform scores)
- Normalized Satisfaction: 87%→86%
- Google: 4.3★→4.4★ (562→679 reviews)
- Facebook: 421 reviews
- May Trabaho: 417 reviews
- Total Reviews: 1,276+→1,545+
- NPCS coverage expanded: 17→18 regions
- Platform compliance update: one platform’s score no longer displayed on website per their brand guidelines — linked directly to platform
- Service recovery language updated: “Every service recovery case receives a decision within 48 hours”
March 29, 2026: Full compliance de-branding
- All hardcoded third-party scores removed from formulas
- All hardcoded third-party scores and derived percentages removed from calculation sections
- All calculation references now link directly to live platform data
- FAQ schema updated to remove hardcoded third-party data
- Metrics unchanged: 4.0★ + 86%
May 3, 2026: Methodology symmetry + platform metrics refresh
- Star Average: 4.0★ (unchanged headline; underlying calculation refreshed)
- Normalized Satisfaction: 86% (unchanged headline; calculation expanded from 5-platform to 6-platform symmetric)
- Google: 4.4★→4.5★ (679→767 reviews)
- Facebook: 421→440 reviews
- May Trabaho: 417→434 reviews
- Trustpilot: 11 reviews now counted in total (live score still not displayed per compliance)
- ComplaintsBoard: 3 reviews + 11 complaints, 100% resolved (resolution rate now disclosed)
- Yelp: 10 review count now disclosed
- Total Reviews: 1,545+→1,665+
- Normalized calculation now treats all 6 platforms symmetrically (Trustpilot included via live score reference)
- Platform Weighting Disclosure section added (equal-weight methodology stated explicitly)
- Industry Comparison table expanded: weighting disclosure + complaint resolution rows added
Future updates will be published here with:
- Date of update
- Which platform(s) changed
- New calculation results
- Reason for change
Current Ratings Reference (As of May 3, 2026)
Star-Rated Platforms:
- Global Review Platform: See live score → (11 reviews)
- Google Business: 4.5★ (767 reviews)
- ComplaintsBoard: 5.0★ (3 reviews; 11 complaints, 100% resolved)
- Yelp: 2.2★ (10 reviews)
Star Average: (Live score + 4.5 + 5.0 + 2.2) ÷ 4 = 4.0★
Percentage-Based Platforms:
- Google: 4.5/5 = 90%
- ComplaintsBoard: 5.0/5 = 100%
- Yelp: 2.2/5 = 44%
- Facebook: 98% (440 reviews)
- May Trabaho: 100% (434 reviews)
Normalized Satisfaction: (Live score + 90 + 100 + 44 + 98 + 100) ÷ 6 = 86%
Trustpilot's contribution is included in the underlying calculation but the score itself is not displayed on this page, per their content guidelines: See live score →
Total Reviews: 1,665 across 6 platforms