MaidProvider.ph Rating Methodology
Six public channels. Two calculations. One published method.
The source figures, verification status, formulas, weighting rules, method changes and update history are published below.
Overview
MaidProvider.ph publishes two related—but different—review metrics:
- 86% Public Record Index: all six public channels are converted to a common percentage scale, then each channel receives exactly one-sixth of the final index. It spans feedback from client families and from household professionals, and is not a customer-satisfaction score.
- ≈4.67★ Review-Count-Weighted Platform Score: the displayed scores of the four star platforms, weighted by their review counts. Facebook recommendations are not converted into stars.
The six channels appear on five underlying platforms because the MaidProvider.ph brand page and the May Trabaho recruitment page are separate Facebook Pages, both operated by MaidProvider.ph.
Normalized and equal-weight are not the same thing
Normalized describes the scale conversion: for example, a 4.7★ rating becomes 94%.
Equal-weight describes the influence of each channel after conversion: Google, Trustpilot, Yelp, ComplaintsBoard, the MaidProvider.ph Facebook brand page and the May Trabaho Facebook recruitment page each contribute one-sixth.
The public metric name is Public Record Index because the six inputs do not all measure the same thing. Equal weighting remains the calculation rule and is disclosed here.
Published source figures
Figures are dated October 31, 2026. Trustpilot and ComplaintsBoard were checked directly against their public pages. Google, Yelp and both Facebook figures are company-confirmed. Live totals can change between updates, so each platform remains the authority for its current display.
Star-equivalent channels
| Channel | Platform-displayed figure | How it is used | Verify |
|---|---|---|---|
| Google Business Profile | 4.7★ based on 1,320 reviews (company-confirmed); mixed audience of client families and household professionals, with recent reviews mainly from applicants | 94% in the Public Record Index; 4.7★ × 1,320 in the weighted score | Open Google Maps → |
| Trustpilot | 4.3 TrustScore based on 47 reviews (checked directly against the platform) | 86% in the Public Record Index; 4.3 × 47 in the weighted score | Open Trustpilot → |
| ComplaintsBoard | 5.0★ from 3 posted reviews; separate 83% trustworthiness assessment; 11 complaints marked resolved by ComplaintsBoard (checked directly against the platform) | 100% in the Public Record Index (since October 31, 2026); 5.0★ × 3 in the weighted score | Open ComplaintsBoard → |
| Yelp | 1.9★ based on 9 reviews (company-confirmed) | 38% in the Public Record Index; 1.9★ × 9 in the weighted score | Open Yelp → |
Recommendation-based Facebook channels
| Channel | Platform-displayed figure | How it is used | Verify |
|---|---|---|---|
| MaidProvider.ph Facebook brand page | 100% recommend based on 1,140 recommendations (company-confirmed); mixed audience of client families and household professionals | 100% in the Public Record Index; excluded from the weighted score | Open brand page → |
| May Trabaho by MaidProvider.ph Facebook recruitment page | 100% recommend based on 1,111 recommendations (company-confirmed); mainly household professionals seeking work | 100% in the Public Record Index; excluded from the weighted score | Open recruitment page → |
Neither Facebook page is a measure of client satisfaction, alone or combined.
Total recorded ratings and recommendations: 3,630 across six channels: 1,379 star reviews, 1,140 brand-page and 1,111 recruitment-page recommendations. Entries are not necessarily unique people. The 11 ComplaintsBoard complaints are disclosed separately and are not added to that total.
Calculation methodology
Public Record Index: 86%
The calculation has two steps: normalize every channel to a percentage, then count each of the six channels once. The result is a public-record index, not a customer-satisfaction score.
Star channels, including ComplaintsBoard: (displayed stars ÷ 5) × 100 = percentage Recommendation channels: use the displayed percentage Final score: sum the six percentage inputs ÷ 6
Normalized inputs:
- Google: 4.7 ÷ 5 × 100 = 94%
- Trustpilot: 4.3 ÷ 5 × 100 = 86%
- Yelp: 1.9 ÷ 5 × 100 = 38%
- ComplaintsBoard: 5.0 ÷ 5 × 100 = 100%
- MaidProvider.ph Facebook brand page: 100%
- May Trabaho Facebook recruitment page: 100%
(94 + 86 + 38 + 100 + 100 + 100) ÷ 6 = 518 ÷ 6 = 86.33% = 86% when rounded to the nearest whole percentage
Methodology change: October 31, 2026
From July 18 to August 29, 2026, ComplaintsBoard entered the index at its 83% trustworthiness score. From October 31, 2026, it enters at its 5.0★ rating converted to 100%, the same way the other star platforms enter. The 83% trustworthiness score remains disclosed alongside it.
Previous method, today’s figures: (94 + 86 + 38 + 83 + 100 + 100) ÷ 6 = 501 ÷ 6 = 83.50% = 84% when rounded
The index moved from 84% to 86% because of this methodology change, not because of improved customer satisfaction.
Review-Count-Weighted Platform Score: ≈4.67★
This estimate weights the displayed scores of the four star platforms by their published review counts. Facebook recommendations are excluded.
[(4.7 × 1,320) + (4.3 × 47) + (1.9 × 9) + (5.0 × 3)] ÷ (1,320 + 47 + 9 + 3) = 6,438.2 ÷ 1,379 = 4.669★ ≈ 4.67★
Google accounts for 1,320 of the 1,379 weighted reviews (about 96%), so the estimate sits close to Google’s own score and reflects both client and applicant reviews; it is not a client-satisfaction score. It is an approximation from rounded, differently derived platform scores, including Trustpilot’s proprietary TrustScore. It is not a pooled average of individual stars, not a rating supplied by any platform and not a rating of unique reviewers.
Equal-platform star cross-check: 3.98★
For comparison, the four star platforms averaged without review-count weighting:
(Google 4.7 + Trustpilot 4.3 + ComplaintsBoard 5.0 + Yelp 1.9) ÷ 4 = 15.9 ÷ 4 = 3.975★ = 3.98★ when displayed to two decimal places
Star-set sensitivity check
ComplaintsBoard’s 5.0★ rating is based on three posted reviews. To show the effect of that small star set, the equal-platform result excluding ComplaintsBoard is also published:
(Google 4.7 + Trustpilot 4.3 + Yelp 1.9) ÷ 3 = 10.9 ÷ 3 = 3.63★
Ownership sensitivity check
The May Trabaho recruitment page is operated by MaidProvider.ph and records feedback mainly from household professionals. To show the effect of that channel, the five-channel result excluding May Trabaho is also published:
(94 + 86 + 38 + 100 + 100) ÷ 5 = 418 ÷ 5 = 83.60% = 84% when rounded to the nearest whole percentage
Weighting disclosure
Each channel receives exactly one-sixth of the Public Record Index, regardless of review volume. Google’s 1,320 reviews therefore do not receive more weight than Yelp’s 9 reviews or ComplaintsBoard’s three posted reviews.
The ≈4.67★ estimate applies the opposite rule: it weights by review count, so Google dominates it. Both rules are published so readers can see how each choice affects the result, and the per-channel counts are published so readers may calculate a different weighting model if they prefer.
Common methodology questions
Why use equal weighting rather than only normalization?
Normalization explains how unlike formats are converted to a common percentage. Equal weighting explains how much influence each converted input receives. Equal weighting remains the disclosed calculation rule even though the public name describes what the index covers rather than how it is weighted.
Why say six channels rather than six platforms?
The calculation includes six public review channels on five underlying platforms. The MaidProvider.ph brand page and the May Trabaho recruitment page are separate Facebook Pages, so each Page is counted as its own channel.
Why include Yelp’s 1.9★ rating?
The method includes the lowest-rated channel as well as the highest-rated channels. Removing an unfavorable source would change the result and weaken the purpose of a complete cross-channel record.
Why did ComplaintsBoard’s index input change?
ComplaintsBoard displays two different measures: a 5.0★ rating from three posted reviews and a separate 83% trustworthiness assessment. From October 31, 2026, the index uses the star rating, consistent with how Google, Trustpilot and Yelp enter. The 83% assessment and the platform’s 11 complaints remain disclosed, and the previous-method result (84%) is published beside the current one (86%).
Why are the Facebook Pages excluded from the star calculations?
Facebook displays recommendation percentages, not conventional star ratings. Converting those percentages into stars would create a derived star figure that Facebook itself does not display.
Does MaidProvider.ph remove negative reviews?
MaidProvider.ph cannot directly edit or delete reviews posted on independent platforms. Content may be reported when it appears to violate a platform’s policies, but the platform decides whether it remains or is removed.
Maintenance rules
When a platform-displayed figure changes, MaidProvider.ph updates the related transparency pages on the same day:
- Refresh each platform-native figure, its verification status and the total public record count on /reviews.
- Recompute the Public Record Index.
- Recompute the Review-Count-Weighted Platform Score.
- Recompute the equal-platform star cross-check and the star sensitivity excluding ComplaintsBoard.
- Recompute the five-channel result excluding May Trabaho.
- Disclose any change of method, with the previous-method result.
- Synchronize this methodology page and the Transparency Manifesto.
- Record the update date and preserve the live-source links.
Document update history
Initial methodology publication.
Trustpilot compliance correction recorded; reproduced review content and unofficial badges removed, with live-profile verification retained.
Platform figures refreshed and Trustpilot score display restored after resolution of the compliance matter.
ComplaintsBoard’s 83% trustworthiness composite adopted as the percentage input; headline cross-platform result recalculated to 84%.
Full synchronization with /reviews.
- Google refreshed to 4.6★ / 1,051 reviews.
- Trustpilot refreshed to 4.3★ / 49 reviews.
- MaidProvider.ph Facebook refreshed to 98% / 820 recommendations.
- May Trabaho refreshed to 100% / 782 recommendations and clarified as a separate Facebook Page.
- Total public ratings and recommendations refreshed to 2,715.
- Star-Only Cross-Check recalculated from 4.05★ to 4.03★.
- Public metric named Equal-Weight Cross-Platform Score to state the weighting rule; normalization retained as the conversion step.
- Six-channel/five-platform structure and May Trabaho ownership sensitivity check published.
- FAQPage schema removed; TechArticle and BreadcrumbList retained.
- Unrelated guarantee and industry-comparison material removed to keep the page limited to rating methodology.
Public-record framing and platform-count synchronization.
- Trustpilot refreshed to 4.3★ / 48 reviews.
- MaidProvider.ph Facebook refreshed to 98% / 940 recommendations.
- May Trabaho refreshed to 100% / 902 recommendations and retained as a disclosed MaidProvider.ph-operated Page.
- Total recorded ratings and recommendations refreshed to 3,057: 1,215 star reviews and 1,842 Facebook recommendations.
- Google refreshed to 4.6★ / 1,154 reviews on August 29, 2026.
- 84% metric renamed Public Record Index; 81% sensitivity without May Trabaho retained.
- 3.70★ star sensitivity excluding ComplaintsBoard’s three-review star set added beside the 4.03★ cross-check.
Figure refresh, methodology change and audience clarification.
- Google 4.7★ / 1,320 reviews, Yelp 1.9★ / 9 reviews and both Facebook figures company-confirmed; Trustpilot 4.3 / 47 reviews and ComplaintsBoard checked directly against their platforms.
- MaidProvider.ph Facebook brand page 100% / 1,140 recommendations, described as a mixed audience of client families and household professionals.
- May Trabaho Facebook recruitment page 100% / 1,111 recommendations, mainly household professionals.
- Total recorded ratings and recommendations refreshed to 3,630: 1,379 star reviews, 1,140 brand-page and 1,111 recruitment-page recommendations.
- ComplaintsBoard’s index input changed from its 83% trustworthiness score to its 5.0★ rating (100%), reversing the July 18 choice; Public Record Index 86%, or 84% under the previous method.
- Review-Count-Weighted Platform Score (≈4.67★) introduced as the headline star estimate; the equal-platform star cross-check (3.98★) and its sensitivity excluding ComplaintsBoard (3.63★) retained.
- Five-channel result excluding May Trabaho: 84%.
- Google’s audience disclosed as mixed: client families and household professionals, with recent reviews mainly from applicants.
Current reference — October 31, 2026
- Google: 4.7★ / 1,320 reviews → 94% (company-confirmed; mixed audience, recent reviews mainly from applicants)
- Trustpilot: 4.3 / 47 reviews → 86% (checked directly against the platform)
- Yelp: 1.9★ / 9 reviews → 38% (company-confirmed)
- ComplaintsBoard: 5.0★ / 3 reviews → 100%; 83% trustworthiness; 11 complaints marked resolved by ComplaintsBoard (checked directly against the platform)
- MaidProvider.ph Facebook brand page: 100% recommend / 1,140 recommendations (company-confirmed; mixed audience)
- May Trabaho Facebook recruitment page: 100% recommend / 1,111 recommendations (company-confirmed; mainly household professionals)
Public Record Index: 518 ÷ 6 = 86.33% → 86% (previous method: 501 ÷ 6 = 83.50% → 84%)
Review-Count-Weighted Platform Score: 6,438.2 ÷ 1,379 → ≈4.67★
Five-channel result excluding May Trabaho: 418 ÷ 5 = 83.60% → 84%
Equal-platform star cross-check: 15.9 ÷ 4 = 3.975★ → 3.98★; excluding ComplaintsBoard: 10.9 ÷ 3 = 3.63★
Total recorded ratings and recommendations: 3,630 across six channels (1,379 star reviews + 1,140 brand-page + 1,111 recruitment-page recommendations).
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