MaidProvider.ph Dual-Metric Rating Methodology
One metric might be gamed. Two metrics, calculated differently, verify each other.
Overview
MaidProvider.ph publishes dual-metric verification across 6 independent review platforms:
- 4.1★ Star Average (star-rated platforms only)
- 87% Normalized Satisfaction (all 6 platforms converted to percentage)
This document explains exactly how we calculate, verify, and maintain these metrics. Anyone can replicate our calculations using publicly available data.
How to Verify Our Ratings (Anyone Can Do This)
You don't need to trust our numbers. You can verify them yourself in under 10 minutes.
Star-Rated Platforms (4 platforms)
| Platform | Current Rating | How to Verify |
|---|---|---|
| Trustpilot | 4.5★ / 5.0 | Visit trustpilot.com/review/maidprovider.ph |
| Google Business | 4.2★ / 5.0 | Visit g.page/r/CaSwlQb-iUayEBE |
| ComplaintsBoard | 5.0★ / 5.0 | Visit complaintsboard.com/maidproviderph-b130011 |
| Yelp | 2.5★ / 5.0 | Search "MaidProvider.ph" on Yelp |
Percentage-Based Platforms (2 platforms)
| Platform | Recommended % | How to Verify |
|---|---|---|
| Facebook Business | 98% | Visit facebook.com/MaidProviderPH |
| May Trabaho Community | 100% | Visit facebook.com/MayTrabahobyMaidProvider.ph |
Verification Time: 10 minutes
All ratings are publicly visible. We cannot edit, delete, or hide reviews on these independent platforms.
Calculation Methodology
Metric 1: Star Rating Average (4.1★)
Formula:
(Trustpilot + Google + ComplaintsBoard + Yelp) ÷ 4 = Star Average
Current Calculation:
(4.5 + 4.2 + 5.0 + 2.5) ÷ 4 = 4.05★ ≈ 4.1★
Rounding Rule:
- Round to 1 decimal place
- 4.05 → 4.1★
- 4.04 → 4.0★
- 4.15 → 4.2★
Why Only 4 Platforms:
- Facebook and May Trabaho use percentage format, not stars
- Industry standard: Only include star-rated platforms in star average
- Maintains comparability with competitors who only use star ratings
Metric 2: Normalized Satisfaction Percentage (87%)
Formula:
Convert all platforms to percentage scale, then average: Star platforms: (Stars ÷ 5) × 100 = Percentage Percentage platforms: Use as-is Total: Sum all 6 percentages ÷ 6 = Normalized Satisfaction %
Current Calculation:
Step 1: Convert star ratings to percentages
- Trustpilot: 4.5 ÷ 5 = 0.90 = 90%
- Google: 4.2 ÷ 5 = 0.84 = 84%
- ComplaintsBoard: 5.0 ÷ 5 = 1.00 = 100%
- Yelp: 2.5 ÷ 5 = 0.50 = 50%
Step 2: Add percentage-based platforms
- Facebook: 98% (already percentage)
- May Trabaho: 100% (already percentage)
Step 3: Calculate average
(90 + 84 + 100 + 50 + 98 + 100) ÷ 6 = 522 ÷ 6 = 87%
Rounding Rule:
- Round to nearest whole number
- 86.5% → 87%
- 86.4% → 86%
When Ratings Change
How We Update This Document
When any platform rating changes, we update this methodology document to reflect current data.
Example: If Google drops from 4.2★ to 4.1★
What Changes:
OLD CALCULATION: (4.5 + 4.2 + 5.0 + 2.5) ÷ 4 = 4.05★ = 4.1★ NEW CALCULATION: (4.5 + 4.1 + 5.0 + 2.5) ÷ 4 = 4.025★ = 4.0★ RESULT: Star average drops from 4.1★ to 4.0★
What We Publish:
"As of [DATE], our star average decreased from 4.1★ to 4.0★ due to a Google review change. Updated calculation: (4.5 + 4.1 + 5.0 + 2.5) ÷ 4 = 4.0★"
Transparency Commitment:
- We publish the new calculation immediately
- We explain which platform changed
- We never hide rating decreases
- We respond to negative reviews within 48 hours
Transparency Principles
What We MUST Disclose
- ✅ All rating changes (up or down)
- ✅ Platform where change occurred
- ✅ Reason for change (new review, removed spam, etc.)
- ✅ Our response to negative reviews
- ✅ Full calculation methodology (as shown above)
What We DON'T Do
- ❌ Delete or hide negative reviews
- ❌ Incentivize positive reviews
- ❌ Cherry-pick timeframes to inflate ratings
- ❌ Exclude platforms with low ratings
- ❌ Round up aggressively (4.04★ stays 4.0★, not 4.1★)
FAQ: Common Methodology Questions
Q: Why include Yelp's 2.5★ in the average?
A: Transparency. Most agencies hide bad ratings or delete platforms. Including our failure years (2015-2019) proves:
- We failed (honesty)
- We published failures (accountability)
- We recovered to 4.1★ (competence)
- Rating includes lowest score (transparency)
Q: Why two different metrics (star + percentage)?
A: Verification. One metric might be gamed. Two metrics, calculated differently, verify each other:
- Star Average (4.1★): Industry standard, universally understood
- Normalized % (87%): Mathematical transparency, includes all platforms
Q: What if a platform removes our page?
A: Document it immediately:
- Note the date
- Screenshot the removal
- Explain in transparency report
- Recalculate metrics WITHOUT that platform
- Show calculation adjustment
Example:
"Yelp removed our business page on [DATE]. Our star average now reflects 3 platforms instead of 4: (4.5 + 4.2 + 5.0) ÷ 3 = 4.57★ ≈ 4.6★"
Q: How often do ratings actually change?
A: Based on review velocity across platforms:
- Google: Changes 1-2x per month (high volume: 512 reviews)
- Facebook: Changes 1-2x per month (active customer service channel)
- Trustpilot: Changes 1x per 2-3 months (13 reviews, lower volume)
- ComplaintsBoard: Changes rarely (complaint resolution platform)
- Yelp: Changes very rarely (historical 2015-2019 reputation)
- May Trabaho: Changes 1x per month (worker community reviews)
When ratings change, we update this methodology document with new calculations and publish the date of update.
Document Update History
December 24, 2025: Initial publication
- Star Average: 4.1★
- Normalized Satisfaction: 87%
- Total Reviews: 700+ across 6 platforms
Future updates will be published here with:
- Date of update
- Which platform(s) changed
- New calculation results
- Reason for change (new reviews, removed spam, etc.)
Current Ratings Reference (As of Dec 24, 2025)
Star-Rated Platforms:
- Trustpilot: 4.5★
- Google Business: 4.2★
- ComplaintsBoard: 5.0★
- Yelp: 2.5★
Star Average: (4.5 + 4.2 + 5.0 + 2.5) ÷ 4 = 4.1★
Percentage-Based Platforms:
- Trustpilot: 4.5/5 = 90%
- Google: 4.2/5 = 84%
- ComplaintsBoard: 5.0/5 = 100%
- Yelp: 2.5/5 = 50%
- Facebook: 98%
- May Trabaho: 100%
Normalized Satisfaction: (90 + 84 + 100 + 50 + 98 + 100) ÷ 6 = 87%