Protected for six months.
Guaranteed.
Because the right match sometimes takes time to confirm. 1 FREE replacement within 30 days for any reason. Extended protection up to 180 days. Your investment protected every step of the way.
How protection works.
Three tiers. Six months. One goal: Finding the right long-term match.
1 FREE Replacement
Any reason. No questions asked. Afraid of your dog? Homesick? Skills don't match? One replacement within first 30 days at no additional cost.
Protected Replacement
Behavioral issues, performance concerns, personality mismatch. Fair resolution process. We'll find the right fit.
Extended Protection
Continued support. Fair resolution for legitimate concerns. Your investment remains protected through the full 6 months.
Real scenarios. Real protection.
Here's exactly what happens when issues arise at different points in the 180-day period.
"She's afraid of our dog."
→ 1 FREE replacement within 24 hours."She's homesick and wants to go back to province."
→ 1 FREE replacement, no questions asked."Skills don't match what we agreed on."
→ Still within 30-day window. 1 FREE replacement."Personality doesn't match our family."
→ Covered under protection. New match provided."Work quality declining over time."
→ Protected replacement assistance."Communication issues causing stress."
→ Still covered. Fair resolution process."Family emergency—needs to return to province."
→ Sympathetic handling. Replacement provided."Behavioral issue we didn't notice before."
→ Mediation support. Resolution assistance."Performance has declined significantly."
→ Still protected. Fair resolution until Day 180.What's covered. What's not.
Complete transparency on protection terms. Fair to both families and household professionals.
✓ What's Covered
- Personality mismatch with family
- Skills don't match agreed standards
- Performance quality declining
- Behavioral concerns that develop
- Worker needs to resign (family emergency)
- Communication difficulties
- Cultural fit issues
- Homesickness or adjustment issues
- Pet-related concerns
- Any reasonable concern within 180 days
What Voids Protection
- Breach of employment contract by employer
- Failure to pay agreed salary on time
- Unsafe working conditions provided
- Verbal or physical abuse by employer
- Refusal to follow Batas Kasambahay (RA 10361)
- Misrepresentation of household needs during hiring
- Unreasonable work demands beyond agreement
How to request a replacement.
- Contact us immediately via phone (0998 888 1818), Viber, WhatsApp, iMessage, or FaceTime
- Explain the situation — We respond within 48 hours, usually within 2 hours
- For Days 1-30: Replacement process begins immediately, no questions asked
- For Days 31-180: Fair resolution process applies — we work together to resolve or replace
- New placement arranged with the same Security Double-Lock™ screening standards
Phone, Viber, WhatsApp, iMessage, FaceTime • Response within 48 hours, usually 2 hours
Your questions answered.
What is the 6-month protection guarantee?
The 6-month protection guarantee covers your placement for 180 days from start date. You receive 1 FREE replacement within the first 30 days for any reason, no questions asked. Days 31-180 provide extended protection for behavioral issues, performance concerns, personality mismatch, and family emergencies.
What reasons qualify for free replacement in the first 30 days?
ANY reason qualifies for 1 FREE replacement within the first 30 days. Common examples: afraid of pets, personality doesn't match, skills don't meet expectations, homesickness, communication difficulties, cultural fit issues, family emergency. No questions asked, no additional fees.
What is covered under extended protection (Days 31-180)?
Extended protection covers: personality mismatch, skills don't match standards, performance declining, behavioral concerns, worker resignation due to family emergency, communication difficulties, cultural fit issues, and any reasonable concern. Fair resolution process applies.
Is there a limit to how many replacements I can get?
You receive 1 FREE replacement within the first 30 days. After Day 30, extended protection continues through Day 180 with fair resolution process. Our goal is finding the right long-term match, not unlimited replacements. 80% of clients achieve stable placements within the protection period.
How do I request a replacement?
Contact MaidProvider.ph via phone (0998 888 1818), Viber, WhatsApp, iMessage, or FaceTime. Response within 48 hours, usually within 2 hours. Explain the situation, and we'll begin the replacement process immediately.
Does the replacement get the same screening?
Yes. Every replacement candidate receives the exact same Security Double-Lock™ screening: psychological assessment by Manila Doctors Hospital, 4-panel medical screening, National Dual-Audit background check (PNP + NBI), and professional training. No shortcuts.
Why this matters.
"We'd been through three helpers in four months with our previous agency—all the stress of constant orientation, our toddler getting upset with changes, and security concerns. Our Yaya Pro has been with us 18 months now. She's part of our family. The stability was worth it."
— Parent of 2, Quezon City
Ready when you are.
One call. We'll walk you through everything. Free consultation. No commitment.
DOLE Licensed M-24-04-034 • Security Double-Lock™ Screening • 48-hour resolution • Phone, Viber, WhatsApp, iMessage, FaceTime