MaidProvider.ph Google Reviews Transparency Report
Complete Analysis, Public Response & Independent Verification Guide
Published: December 3, 2025
Last Updated: December 3, 2025
Reading Time: 12 minutes
This report has four main parts: a short answer summary, complaint analysis, legitimacy/scam discussion, and an independent verification guide.
Short Answer for Busy Parents
If you only read one section, read this:
Yes, we're legitimate: • DOLE-licensed (M-24-04-034) since 2009, verifiable at (02) 8527-8000 • 16 years same office location (Roof Deck 1710, Donada St., Pasay City) • Verifiable medical partners: Hi-Precision Diagnostics (02-8651-7600) + Manila Doctors Hospital (02-8558-0888) • 496 Google reviews, 4.2 stars (as of December 3, 2025)
If things go wrong: • Days 0-30: Free replacement with full rescreening (no additional cost) • After 30 days: If no suitable replacement found and you meet DOLE eligibility, 75% refund (net of VAT) processed in 30-50 days • Current performance: 95% on-time refund fulfillment in 2025
Why we're more expensive (₱20,000 vs ₱8,000 elsewhere): • Real medical screening via Hi-Precision (not ₱200 fake certificates) • Clinical psychological screening via Manila Doctors Hospital (only agency in Philippines doing this) • NBI/Police clearance authentication (not just photocopies) • Fair wages required (₱12,000+/month you pay directly to helper—not included in our fee) • 24/7 support, real office, professional infrastructure
Why 200+ worker reviews matter to you: • Exploited workers = household risk (theft, sudden departure, resentment) • Satisfied workers = stable placements (70% retention vs 3-6 months industry average) • Workers voluntarily praising us (without payment) = proof of ethical treatment • How we treat workers predicts how we treat clients
Our promises: • 48-hour response guarantee to any inquiry • 100% response rate to all Google reviews (positive and negative) • Zero eligible refunds denied in 16 years • Transparent timeline for everything
What we're NOT hiding: • 2015-2019: We had serious refund delays (3-7 months) and communication failures • 2024: Capacity crisis caused temporary service disruptions • We acknowledge these failures and show exactly what we fixed
Key Commitments at a Glance
Response Time
• 48-hour response guarantee (all inquiries: email, SMS, phone, walk-in) • Average response time: Under 24 hours (2025 performance)
Replacement Policy
• Days 0-30: Free replacement, full rescreening • Days 31-180: ₱5,000 re-screening fee, maximum 3 replacements
Refund Policy
• After 30-day replacement period: If no suitable replacement and DOLE-eligible • Amount: 75% refund (net of VAT) in 30-50 days processing • 2025 performance: 95% on-time fulfillment • 16-year track record: Zero eligible refunds denied
Fair-Wage Requirement
• ₱12,000+ monthly salary (you pay directly to helper) • Benefits required: SSS, PhilHealth, Pag-IBIG • Our commitment: We won't place workers in exploitative situations
Screening Standards
• Medical: Hi-Precision Diagnostics (TB, Hep B, drug test, pregnancy) • Background: NBI + Police clearance authentication (not photocopies) • Psychological: Manila Doctors Hospital clinical assessment • Industry-first: Only agency with hospital-based psychological screening
Accountability
• 100% Google review response rate • Weekly transparency reports published • Every complaint investigated • Real-time refund tracking portal
Executive Summary
When you search "MaidProvider.ph reviews," Google returns our Business Profile: 496 reviews, 4.2 stars, spanning 10 years of public feedback (2015-2025) from our 16 years of continuous operation (2009-2025).
Unlike competitors who curate only favorable feedback or operate without digital accountability, we're publishing complete analysis of our Google review landscape—positive testimonials, legitimate criticisms, operational failures, systematic improvements, and independent verification methods.
Why publish this? Because families inviting strangers into their homes to care for children, elderly parents, or households deserve transparent risk assessment, not marketing spin.
This report examines: • Review composition across client families and household professionals • Timeline analysis (2015-2025): operational evolution and documented failures • Common complaint patterns with root cause investigation • Current performance metrics vs. historical baseline • Independent verification protocols you can execute yourself • How voluntary worker reviews correlate with client safety • The three-party turnover reality: agency, worker, and employer behavior
Our conclusion: Our 4.2-star rating across 10 years of public Google feedback within 16 years of operation reflects authentic operational history—neither fraudulent nor flawless, but accountable and improving.
Part 1: Understanding Our Google Business Profile Data
Current Metrics (December 3, 2025)
Overall Rating: 4.2 / 5.0 stars
Total Reviews: 496 reviews
Review Span: 2015-2025 (10 years of public Google feedback out of 16 years total operation)
Response Rate: 100% (every review receives company response)
Business Verification: Verified (Google-verified physical address, active since 2009)
Review Velocity: Consistent (steady accumulation, no suspicious spikes)
Industry Context: Above median (most household staffing agencies: 2.5-3.5 stars)
Note: These metrics update continuously. Current figures reflect status as of December 3, 2025.
What 4.2 Stars Actually Means
Industry Context: • Household staffing agencies globally average 2.5-3.5 stars on Google • Perfect 5.0 ratings across 496+ reviews spanning 16 years are statistically implausible for service businesses with subjective satisfaction criteria • 4.2 represents authentic feedback distribution: majority positive, minority critical, typical mixed
Our Interpretation: This rating reflects real operational history including documented failures (2015-2019 refund delays, 2024 capacity crisis) alongside successful placements. We consider this honest representation superior to artificially inflated scores.
Part 2: Review Composition—An Unusual Pattern
Category Breakdown by Reviewer Type
What Makes Our Reviews Distinctive:
If you read our Google reviews carefully, you'll notice an uncommon pattern: significant volume of reviews originate from household professionals themselves (helpers, yayas, caregivers, cooks, drivers), not exclusively from client families.
Review Composition by Type
Client Families (Positive) — ~40-45% • Successful placements, screening quality, professionalism
Household Professionals — ~20-25% • Respectful treatment, support services, fair practices
Client Families (Critical) — ~25-30% • Refund delays, communication gaps, helper departures
Mixed/Neutral — ~5-10% • "Good but expensive," "Quality but slow"
Why Worker Reviews Matter to Your Family's Safety
Our Review Policy for Household Professionals:
NEVER FORCED OR REQUIRED Reviews are 100% voluntary
NEVER INCENTIVIZED No payment, discounts, or rewards (violates Google policies)
COMPLETELY UNPROMPTED Workers choose to share experiences
OPEN TO ALL FEEDBACK Positive, negative, or constructive criticism welcomed
What Voluntary Worker Reviews Reveal:
When household professionals independently choose to leave public reviews about an agency, it demonstrates ethical treatment that directly benefits your family's safety.
The Connection: Worker Treatment = Client Safety
EXPLOITED WORKERS = HIGHER HOUSEHOLD RISK: • Higher probability of sudden departure (household disruption, childcare emergency) • Increased workplace accidents (inadequate training, unsafe practices, liability exposure) • Greater health crisis likelihood (no benefits, untreated medical conditions) • Elevated legal complications (labor disputes, DOLE complaints, lawsuits) • Increased theft risk (desperation-driven behavior, survival needs vs. career mindset) • Poor service quality (resentment, minimal effort)
RESPECTED WORKERS = SAFER, MORE STABLE PLACEMENTS: • Longer retention (70% vs. 3-6 months industry average = fewer replacements) • More committed service (career mindset vs. temporary survival job) • Better professional attitude (pride in work vs. resentment) • Honest about capabilities (secure enough to admit limitations) • Proactive problem-solving (invested in success) • Lower household risk across all dimensions
Why 200+ Voluntary Worker Reviews Matter:
When workers feel safe leaving honest public reviews AND those reviews are overwhelmingly positive, it proves:
Exploited workers don't voluntarily praise employers publicly
Workers won't risk retaliation unless they genuinely feel safe
Consistent positive sentiment indicates systemic culture, not isolated PR
How we treat workers predicts how we treat clients
The Strategic Question: Why Don't Competitors Have Worker Reviews?
In much of the industry, worker voices are rarely visible in public reviews. When workers feel unsafe or exploited, they generally stay silent rather than praise their agency in their own names. We embrace worker feedback because worker satisfaction directly correlates with client safety and placement longevity.
Part 3: Timeline Analysis—Operational Evolution (2015-2025)
Phase 1: Early Growing Pains (2015-2019)
What Google Reviews Document:
REFUND PROCESSING DELAYS • Reviews report 3-7 month waits • Communication blackouts during processing • "Approved but never received" perception
CUSTOMER SERVICE BREAKDOWNS • "Can't reach them after payment" • "Different person every time I call" • Manual tracking systems failing
DEFENSIVE COMPANY RESPONSES • 2017 particularly problematic • Legal threat language in some responses (acknowledged as mistake, completely reversed by 2025) • Dismissive tone rather than accountability
Root Cause Analysis:
These weren't perception problems—they were real operational failures: • Infrastructure: Manual tracking systems couldn't scale with demand • Staffing: Insufficient customer service personnel for volume • Processes: Refund procedures lacked automation and transparency • Culture: Defensiveness rather than accountability (corrected in subsequent years)
Our Assessment: Legitimate criticisms reflecting inadequate operational maturity. These reviews accurately documented our failures.
Case Study: 2017 vs 2025
This is a composite example based on several 2017 cases with similar patterns.
WHAT HAPPENED IN 2017: • Client: Ms. Santos (anonymized) • Issue: Helper left after 2 weeks, requested refund • What went wrong:
No communication for 6 weeks after refund request
Client called 15+ times, left multiple messages
No tracking system to log her case
Refund eventually processed after 5 months
Client posted 1-star "scam" review (justified based on experience)
WHAT WOULD HAPPEN TO MS. SANTOS IN 2025: • Day 1: Refund request received → SMS acknowledgment within 48 hours • Days 1-30: Replacement attempt period (DOLE-required), weekly SMS updates • Day 31: No suitable replacement found → Refund processing begins, client portal access provided • Days 31-60: SMS updates every 7 days (Day 35: "Tax documentation stage", Day 42: "Banking approval stage", Day 50: "Disbursement processing") • Day 58: Refund deposited (75% of ₱20,000 = ₱15,000) • Total timeline: 58 days with 8 communication touchpoints vs. 5 months of silence
This is why we fixed the root causes rather than just defending ourselves.
Phase 2: Pandemic Transition (2020-2023)
What Google Reviews Document:
MIXED PERFORMANCE • Some successful placements with positive testimonials • Continued delays but improving communication • Beginning of systematic process improvements
What Was Happening:
• COVID-19 Disruption: Industry-wide helper shortages, deployment restrictions, health protocol complications • Capacity Constraints: Demand exceeded screened supply despite maintained screening standards • Process Evolution: Implementation of tracking systems, improved communication protocols, but incomplete rollout
Our Assessment: Transition period showing improvement trajectory but incomplete transformation. Reviews accurately reflect inconsistent performance during operational overhaul.
Phase 3: Accountability Era (2024-2025)
What Google Reviews Document:
REDUCED NEGATIVE REVIEW VELOCITY • Fewer new critical reviews (2024-2025) • More reviews from satisfied clients and workers • Improved response quality and resolution offers
ACTIVE HISTORICAL ACCOUNTABILITY • Company responding to 2015-2019 reviews in 2024-2025 • Acknowledging past failures explicitly • Offering resolution for unresolved historical cases
WORKER REVIEWS INCREASE • More voluntary positive reviews from household professionals • Unprompted testimonials about treatment and support • Indicates improved worker relations
What Changed:
• 2024 Capacity Crisis Resolution: 340% demand spike addressed through Human+AI care system implementation
• Communication Infrastructure: 48-hour response guarantee, 24/7 support, tracking systems
• Refund Performance: 95% on-time fulfillment (up from 80-90% in 2017-2024)
• Cultural Shift: Transparency over defensiveness, accountability over deflection
• Worker Advocacy: Fair-wage model (₱12,000+/month) attracting quality candidates
Our Assessment: Current operations significantly improved from 2015-2019 baseline, though challenges remain. Reviews reflect genuine operational transformation, not marketing rebranding.
Part 4: Common Complaint Analysis—With Honest Investigation
Complaint Category #1: "Refunds Take Too Long"
Representative Reviews: • "Still waiting for refund after 4 months—approved but nothing" • "They promised refund by August, now December, still nothing" • "Communication disappeared after requesting refund"
Investigation Verdict: LEGITIMATE CONCERN (Historical), IMPROVED (Current)
The Uncomfortable Truth:
Refunds are NOT instant. Here's why:
Legal & Regulatory Timeline (DOLE-Mandated):
PHASE 1: REPLACEMENT ATTEMPT PERIOD (DAYS 0-30) • DOLE Private Employment Agency Rules require 30-day replacement effort before refund processing • Not optional—legally mandated to protect both worker and employer rights • Agency must attempt to provide suitable alternative candidate • Protects against arbitrary terminations and gives placement fair assessment
PHASE 2: REFUND PROCESSING (DAYS 31-80, IF ELIGIBLE) • Days 31-45: Deployment failure documentation, DOLE compliance verification, liability assessment • Days 46-65: Corporate tax reconciliation, audit documentation preparation, accounting processing • Days 66-80: Authorized signatory approval (not available daily), bank clearing (7-10 business days), disbursement
TOTAL POTENTIAL TIMELINE: 60-80+ DAYS FROM INITIAL DEPLOYMENT FAILURE
Why This Duration:
Corporate Banking Requirements (Not Personal Payments) • Registered corporation, not individual contractor • Every refund requires debit memo, audit trail, tax documentation • Cannot use consumer payment apps (GCash, PayMaya) due to corporate compliance • Large transactions trigger anti-money laundering holds
DOLE Compliance • Worker compensation status verification • Deployment failure investigation • Regulatory incident reporting • Both worker rights and employer rights protected
Tax & Audit • Quarterly tax filings must account for all refunds • VAT already remitted to BIR cannot be recovered (75% refund is net of VAT) • Corporate auditors require documentation for every transaction
What We Fixed (2025 Improvements):
The timeline didn't change (legally can't)—but transparency during that timeline improved:
Before 2025
Communication: • Silence for weeks • "Can't find your case" • Vague "processing" updates • Manual follow-up systems
Client Experience: Silence → "They stole my money! Scam!"
After 2025
Communication: • SMS updates (Days 7, 14, 28, 42) • Real-time refund tracker in client portal • Specific stage updates with timeline • Escalation protocols if response delayed
Client Experience: Regular updates → "Slow but legitimate, I see progress"
Current Performance (2025): • 95% on-time fulfillment within 30-50 day processing window • Zero eligible refunds denied in 16 years of operation • 48-hour acknowledgment of all refund requests • Dedicated refund inquiry hotline
Why 75% Refund, Not 100%?
DOLE Private Employment Agency Rules allow agencies to retain costs already incurred. This practice ensures fair cost recovery for services already rendered.
By the time a deployment fails, we have already paid for and completed: • Medical screening at Hi-Precision Diagnostics • NBI and police clearance verification • Manila Doctors psychological assessment • Care team labor coordinating all screening • Value-Added Tax (VAT) remitted to BIR
Detailed VAT Explanation: See Annex A at bottom of this report for complete breakdown of VAT mechanics and who bears what cost.
Quick Version: The ₱20,000 agency fee includes 12% VAT (approximately ₱2,143). Once we remit this VAT to the Bureau of Internal Revenue, tax regulations prevent us from recovering it when a service fails. Neither the client nor the agency can retrieve this from the government.
Result: 75% refund (approximately ₱15,000) represents the net amount after deducting: • Direct costs already paid to third parties (medical, clearances, assessments) • Labor costs already invested (coordinators, evaluators, case managers) • Non-recoverable VAT already remitted to government
This Is Not Agency Profit: The 25% retention covers actual costs incurred, not profit margin.
Our Track Record: • Zero eligible refunds denied in 16 years • 95% on-time fulfillment in 2025 (within 30-50 day processing window) • Every eligible client receives the 75% refund as promised
Complaint Category #2: "Hard to Reach After Deployment"
Representative Reviews: • "Easy to contact before payment, impossible after" • "No response to texts for 3 weeks" • "Called 15 times, no answer or callback"
Investigation Verdict: LEGITIMATE OPERATIONAL FAILURE (2015-2019, partially 2020-2024)
What Actually Happened:
Between 2015-2019 and during our 2024 capacity crisis: • 340% demand increase (2024) overwhelmed customer service infrastructure • Manual follow-up systems failed to track all inquiries • Insufficient staffing for volume (couldn't scale fast enough) • No escalation protocols for missed communications
This was real operational failure, not perception management.
The pattern:
Client pays → Case manager assigned → All communication smooth
Helper deployed → Case manager moves to next deployment → Follow-up falls through cracks
Client has post-deployment issue → Tries original case manager → That person now handling 20 new cases
Client calls general line → Reaches different person each time → "Let me find your file..." → Call drops or transferred → Repeat
Client perception: "They got my money and ghosted me"
What We Fixed (2025):
NEW COMMUNICATION INFRASTRUCTURE:
• 48-hour response guarantee to ALL inquiries (SMS, Viber, email, phone, walk-in)
• 24/7 Human+AI care support system (AI handles initial response, routes to human specialist)
• Persistent case tracking (every inquiry logged, no more "lost" follow-ups)
• Dedicated after-sales support channels (separate from deployment team)
• Escalation protocols (if 48-hour response not received, auto-escalates to management)
Current Performance: • Average response time: Under 24 hours (target: 48 hours) • 100% of inquiries logged and tracked in database • Zero "can't find your records" situations • Dedicated hotline for urgent post-deployment issues
Verify This Yourself: Contact us right now and time the response: • Phone: 0998 888 1818 or 02-8405-0000 • Email: care@maidprovider.ph • Walk-in: Mon-Sat, 8:30 AM-6:30 PM, Roof Deck 1710, Donada St., Pasay City
If we don't respond within 48 hours, that's a broken promise—and we want to know.
Complaint Category #3: "Helper Left After Days/Weeks"
Representative Reviews: • "Yaya left after 3 days—homesick" • "Helper didn't even last 2 weeks" • "First helper ran away, second helper quit after a month"
Investigation Verdict: REFLECTS THREE-PARTY REALITY + OUR DIFFERENTIATORS
The Uncomfortable Truth About Household Work Turnover:
Early departures happen for reasons involving THREE parties: the agency, the worker, AND the employer. This is documented industry-wide.
CRITICAL CONTEXT: Employer Behavior Matters
Our data analysis reveals that turnover is not solely about agency screening or worker readiness. Employer behavior significantly impacts placement stability.
Research: https://www.maidprovider.ph/humanplus/high-risk-employer-behavior-exit-data
HIGH-RISK EMPLOYER BEHAVIORS CORRELATED WITH EARLY DEPARTURES: • Unrealistic workload expectations (16-hour days, no rest days) • Scope creep (hiring for childcare, demanding cooking/cleaning/eldercare without discussion) • Below-market compensation (under ₱12,000/month in Metro Manila) • No legal benefits (SSS, PhilHealth, Pag-IBIG non-compliance) • Poor communication or hostile household environment • Unclear expectations or constantly changing rules • Isolation (restricted communication with family, no phone access) • Micromanagement or excessive surveillance
THE THREE-PARTY TURNOVER EQUATION:
AGENCY RESPONSIBILITY: • Screening quality (medical, background, psychological) • Matching accuracy (skills, personality, household fit) • Preparation and training adequacy • Support infrastructure post-deployment
WORKER FACTORS: • Homesickness (especially provincial candidates in Metro Manila) • Family/relationship pressure (boyfriend/parents demand return home) • Reality shock (household work harder than anticipated) • Better opportunity (found higher-paying position or different work) • Health or personal issues
EMPLOYER FACTORS: • Workload and expectations (reasonable vs. exploitative) • Compensation and benefits (fair-wage vs. below-market) • Communication style (respectful vs. hostile) • Household environment (stable vs. chaotic) • Contract adherence (following agreed terms vs. scope creep)
When placements fail quickly, all three factors must be examined.
Our Industry-First Approach (Since 2009, Enhanced 2020):
Clinical Psychological Screening
Partnership: Manila Doctors Hospital (established 1956, accredited medical facility)
What's Evaluated: • Pre-deployment behavioral stability assessment • Stress tolerance and emotional regulation capacity • Household readiness and adaptability evaluation • Emotional fitness for live-in household work • Conflict management and communication patterns
Process:
Initial behavioral interview by trained evaluator
Clinical psychological assessment at Manila Doctors
Professional consultation on results and red flags
Household compatibility analysis
Recommendation: Deploy, additional evaluation, or decline
Industry Distinction: To our knowledge (based on publicly available information as of December 3, 2025), we are the only household staffing agency in the Philippines conducting clinical psychological screening through an accredited hospital. We welcome correction if this claim is inaccurate.
Most agencies skip this entirely (too expensive, too time-consuming) or use informal "chat" assessments with no clinical validity.
Why This Matters:
Psychological screening catches issues medical and background checks miss: • Medical exam shows physical health; psych eval shows emotional stability • Background check shows past behavior; psych eval helps predict future behavior under stress • Reference check shows what others say; psych eval reveals personality patterns
Results: • 70% worker retention in our network (vs. 3-6 months industry average) • Many placements lasting 1-3+ years (documented in positive Google reviews) • Lower early departure rate than agencies without psychological screening
Not Perfect, But Significantly Better: We still have early departures—psychological screening reduces risk, doesn't eliminate it. But our retention data proves it works better than alternatives.
Important Caveat: Even excellent screening cannot compensate for high-risk employer behaviors. When households create exploitative or unsustainable working conditions, even the most stable, well-screened workers will leave.
Current Replacement Policy:
DAYS 0-30: FREE REPLACEMENT WITH FULL RESCREENING • No additional fee • Complete medical, background, and psychological evaluation • We attempt to find suitable alternative quickly • Multiple candidates if necessary during this window
DAYS 31-180: REPLACEMENT AVAILABLE FOR ₱5,000 RE-SCREENING FEE • Covers new medical screening, background checks, psychological assessment • Maximum 3 replacements in 6-month period (quality over volume) • Each replacement fully screened to same standards as initial deployment
AFTER 30 DAYS: 75% REFUND (NET OF VAT) • Processed in 30-50 days if no suitable replacement available • Client must meet DOLE eligibility guidelines • Not available if termination due to employer labor law violations
Complaint Category #4: "They're Too Expensive"
Representative Reviews: • "₱20,000 is ridiculous when others charge ₱8,000" • "Why so much more than competitors?" • "Overpriced for same service"
Investigation Verdict: ACCURATE PRICING—HERE'S THE COMPLETE BREAKDOWN
₱20,000 Agency Fee—What You're Actually Paying For:
1. Medical Screening Package (₱2,000-3,000)
Direct Costs: • Hi-Precision Diagnostics laboratory fees (accredited diagnostic chain) • TB chest X-ray screening (tuberculosis and lung condition detection) • Hepatitis B surface antigen test (bloodborne pathogen screening) • Comprehensive drug screening (methamphetamine, marijuana, opiates, etc.) • Pregnancy test (health status and household planning)
Labor & Time Costs Included: • Scheduling and coordinating diagnostic appointments • Accompanying workers to Hi-Precision facilities • Retrieving and verifying results with laboratory • Following up on incomplete or unclear results • Re-testing when necessary (invalid samples, inconclusive results) • Documentation and filing in candidate records • Medical consultation for results interpretation
Why This Costs More Than "₱200 Medical Certificate": Budget agencies show you a generic "medical clearance" purchased for ₱200 with no actual laboratory testing. We use accredited diagnostic laboratories with verified, traceable results.
2. Background Verification Package (₱1,000-1,400)
Direct Costs: • NBI Clearance authentication fees (National Bureau of Investigation) • Police Clearance verification with Philippine National Police • Government-issued ID validation
Labor & Time Costs Included: • Submitting applications to NBI and PNP clearance centers • Following up on delayed clearances (can take weeks) • Authenticating documents directly with issuing authorities (not just accepting photocopies) • Verifying employment history with previous employers (phone calls, documentation requests) • Barangay certification coordination (local government clearances) • Cross-referencing information across multiple sources • Investigating discrepancies (name variations, address mismatches, gaps in history) • Documentation and record management
Why This Costs More Than "Quick Photocopy": Fake NBI and police clearances are common in the industry. We authenticate documents directly with issuing authorities—labor-intensive but prevents fraudulent credentials.
3. Behavioral & Psychological Assessment Package (₱1,000-1,500)
Direct Costs: • Manila Doctors Hospital clinical evaluation fees • Professional psychological evaluator consultation fees • Assessment materials and testing protocols
Labor & Time Costs Included: • Scheduling clinical appointments at Manila Doctors Hospital • Pre-assessment interviews and candidate preparation • Accompanying workers to clinical evaluations • Consultation with evaluators on assessment results and red flags • Household readiness evaluation (separate internal assessment process) • Interpreting results for placement compatibility matching • Behavioral red flag investigation (deeper inquiry when patterns emerge) • Documentation and integration into comprehensive candidate profile • Matching specialist analysis (evaluating psychological fit for specific households)
Industry-First Investment: To our knowledge (based on publicly available information as of December 3, 2025), we are the only agency in the Philippines conducting clinical psychological screening through an accredited hospital. This labor-intensive, multi-touchpoint process includes professional consultations and specialized expertise—impossible to replicate cheaply.
4. Agency Operations & Infrastructure (₱15,000-16,000)
This funds the comprehensive system that makes everything above possible:
Professional Personnel & Labor:
• Care team case managers (dedicated staff per client, managing entire placement process) • Screening coordinators (managing medical, background, behavioral verification workflows) • Matching specialists (analyzing psychological compatibility between worker and household) • Customer service representatives (24/7 Human+AI support system) • DOLE compliance officers (legal, regulatory, labor law adherence) • Administrative staff (documentation, tracking, records, quality control) • Management and supervision (oversight, decision-making, accountability)
Candidate Sourcing & Preparation:
• Recruitment operations (advertising, outreach, initial applicant screening) • Skills assessment (evaluating experience, capabilities, training levels) • Multiple interview rounds before medical screening even begins • Orientation and preparation for household work expectations • Contract preparation and explanation (DOLE-compliant legal documents) • Worker rights education (informing candidates of legal protections and obligations) • Fair-wage advocacy (connecting workers to employers committed to ₱12,000+/month)
Technology & Operational Systems:
• Real-time tracking portal (development, hosting, maintenance) • SMS notification systems (refund updates, deployment status, reminders) • 24/7 Human+AI support infrastructure (AI triage, human specialist routing) • Database and record management systems (CRM, document storage, case tracking) • Quality control and monitoring systems (performance metrics, client satisfaction tracking) • Communications infrastructure (phone systems, email, messaging platforms)
Physical Infrastructure:
• Office rent and utilities (Roof Deck 1710, Donada St., Pasay City—16 years same location) • Free meals for workers during processing period (breakfast, lunch, dinner while waiting) • Free accommodation for workers during screening (safe lodging, security) • Transportation for workers to medical appointments, clearance offices, screening locations • Office equipment, supplies, technology (computers, printers, furniture, etc.) • Security and safety systems (workplace safety, data security, privacy protection)
Regulatory Compliance & Legal:
• DOLE licensing fees and annual compliance audits • Legal consultation and contract review (employment lawyers, labor law specialists) • Corporate tax and audit requirements (accounting, BIR compliance, quarterly filings) • Liability insurance and bonding (corporate risk protection) • Mayor's permit and business registrations (LGU fees, regulatory permits)
Post-Deployment Support Infrastructure:
• Replacement coordination within 30-day free period (case management, matching, deployment) • Conflict resolution and mediation services (household-worker disputes, problem-solving) • Follow-up communications and check-ins (client satisfaction, placement stability) • Refund processing infrastructure (corporate banking compliance, documentation, tax reconciliation) • Long-term relationship management (repeat clients, multiple placements, ongoing support)
Quality Assurance & Risk Management:
• Multiple verification steps at each screening stage (catching errors and fraud) • Cross-referencing of all documents (authenticity validation) • Behavioral pattern analysis (identifying red flags across data sources) • Risk assessment protocols (household safety, worker safety, liability mitigation) • Continuous improvement systems (analyzing outcomes, updating protocols, learning from failures)
Total Package: ₱20,000 (one-time agency fee)
PLUS: Worker Monthly Salary (Separate Payment, Not Included in Agency Fee)
₱12,000+ per month paid directly by you to the household professional
This is what YOU pay as the employer to your helper as their monthly salary. This is NOT included in our ₱20,000 agency fee.
Why We Require Fair-Wage Commitments: • Attracts experienced, skilled, professional candidates (best workers won't accept ₱5,000-8,000/month) • Creates long-term retention (70% vs. 3-6 month industry average) • Fairly compensated workers provide better, more committed service • Legal benefits (SSS, PhilHealth, Pag-IBIG) protect both worker and employer • Reduces household risk (exploitation drives desperation and instability)
What Makes This Different from ₱3,000-8,000 Agencies:
Budget Agency (₱3,000-8,000)
Medical Screening: • Photocopy of NBI clearance • Generic ₱200 "medical certificate" • NO psychological screening
Infrastructure: • Meet at mall, no fixed office • Minimal to zero post-placement support • Rush deployment (1-3 days)
Worker Treatment: • No worker support • Exploit workers (₱5,000-8,000/month) • High turnover (3-6 months average) • Multiple replacement cycles
Result: HIGHER TOTAL COST OVER TIME
MaidProvider.ph (₱20,000)
Medical Screening: • Authentication with NBI + coordinator time • Hi-Precision accredited diagnostics + team coordination • Manila Doctors clinical assessment + professional consultation
Infrastructure: • 16-year physical headquarters + full infrastructure • 24/7 Human+AI support + dedicated case managers • Multi-stage verification (5-10 days) + matching analysis
Worker Treatment: • Free requirements, meals, accommodation for workers • Advocate for fair wages (₱12,000+/month) • Long retention (70% stay long-term) • Better matching = fewer replacements needed
Result: LOWER TOTAL COST OVER TIME DUE TO STABILITY
The Hidden Cost of "Cheap":
Budget agencies skip the labor-intensive verification and support steps:
• No staff time authenticating documents (fake clearances go undetected)
• No coordinators accompanying workers to proper medical facilities (fake certificates accepted)
• No professional psychological consultation (behavioral red flags missed)
• No matching specialists analyzing compatibility (random assignment)
• No post-deployment support infrastructure (you're on your own after payment)
• No worker support services (candidates arrive unprepared, desperate)
• Exploit workers with below-market wages (drives instability and turnover)
Result: Fast, cheap initial placement → Early departure → Replacement needed → Another early departure → Repeat cycle → Higher total cost + household disruption + safety risk
Our Model: Comprehensive screening with labor-intensive verification → Slower, more expensive upfront → Better matching → Longer retention → Household stability → Lower total cost + reduced risk
Bottom Line on Pricing:
You're not just paying for screening tests. You're paying for:
• Professional labor to verify everything is authentic (not just accepting photocopies) • Time investment to coordinate, follow up, validate, and match appropriately • Infrastructure that makes comprehensive screening possible (office, systems, staff) • Expertise to interpret results and assess compatibility (specialists, not generalists) • Accountability systems ensuring nothing falls through cracks (tracking, escalation, quality control) • Worker support that creates better candidate pool (free requirements, fair wage advocacy) • Post-deployment support that resolves issues quickly (24/7 availability, case management)
The Real Question Isn't "Why ₱20,000?"
The Real Question Is "How Can Others Do It for ₱8,000?"
Answer: They skip the labor-intensive verification and support steps that keep your home safe and create stable placements.
You pay more upfront so your home risks less long-term.
Part 5: Addressing "Scam" Accusations
Representative Reviews: • "This is a scam agency—beware!" • "They just take your money and disappear" • "Fraud! Don't trust them!"
Investigation: MIXED—Some Unverifiable, Some Mischaracterized Service Failures
Our Analysis of "Scam" Claims:
We've investigated every "scam" or "fraud" accusation in our Google reviews. Here's what we found:
Pattern 1: Unverifiable Claims (Cannot Match to Client Records) • No case numbers provided • No deployment dates or helper names • Cannot be matched to any client account in our database • Details contradict our documented procedures (e.g., "They charged me ₱50,000"—we've never charged this amount) • Often from accounts with zero other review history
Pattern 2: Mischaracterized Service Failures (The "Scam" Accusations)
Investigation Verdict: LEGITIMATE SERVICE FAILURE (2015-2019), Falsely Labeled as Fraud
The Uncomfortable Truth & Our Accountability:
From 2015 to 2019, our refund and communication processes failed many clients and fell far below acceptable standards. When a client was eligible for a refund and then faced 3-7 months of silent waiting, the conclusion that we were a "scam" was a completely rational, though incorrect, inference based on our unacceptable performance.
We accept full responsibility for creating the environment of mistrust that led to these fraud accusations.
This was a failure of operational negligence, not criminal intent. A scam agency takes money and vanishes; we remained in our same verified office, failed to communicate, and eventually paid every eligible refund. The distinction is crucial, but we understand that to a client facing financial hardship, a delayed refund feels exactly like theft.
What Actually Happened (2015-2019): • Client eligible for refund → No communication for weeks/months → Client assumes fraud → Posts "scam" review → Refund eventually processed (often after review posted) • The refund was always processed, but our communication failure created justified perception of fraud • Clients experienced legitimate financial distress during silent waiting periods • Our defensive responses (especially 2017) made perception worse, not better
Our current 95% on-time fulfillment and real-time communication systems are the direct fixes to this specific accusation. We encourage clients to trust the 2025 performance, not the 2017 failure.
Pattern 3: Misunderstanding of DOLE-Required Timelines • Client expects instant refund → Learns about 30-day replacement period → Interprets legal requirement as "stalling tactic" → Posts "scam" review
The Critical Distinction: Scam vs. Service Failure
Actual Scam Operations (Common in This Industry):
NO GOVERNMENT LICENSE (operate illegally) NO PHYSICAL OFFICE (meet at malls, Jollibee, or never meet in person) TAKES MONEY AND DISAPPEARS (no refund, no replacement, no accountability) FAKE OR NO MEDICAL SCREENING (shows you purchased ₱200 certificates) NO BACKGROUND VERIFICATION (accepts fake NBI clearances) BLOCKS COMPLAINANTS (deletes, ignores, threatens) NO PUBLIC PRESENCE (avoids digital accountability platforms) CANNOT BE VERIFIED THROUGH OFFICIAL CHANNELS (DOLE, local government, etc.) EXPLOITS WORKERS (₱3,000-5,000/month, no benefits, unsafe conditions)
Service Failure (What We Experienced 2015-2019):
DOLE LICENSED (M-24-04-034, verifiable with DOLE-NCR: 02-8527-8000) PHYSICAL OFFICE (Roof Deck 1710, Donada St., Pasay—16 years same location, Google Maps verified) OPERATIONAL NEGLIGENCE (communication failures, processing delays) DELAYED BUT ULTIMATELY ACCOUNTABLE (refunds processed, zero eligible refunds denied ever) ACCREDITED MEDICAL PARTNERSHIPS (Hi-Precision: 02-8651-7600, Manila Doctors: 02-8558-0888—verifiable) AUTHENTICATED BACKGROUND CHECKS (direct verification with NBI and PNP) 100% REVIEW RESPONSE RATE (we respond publicly to every complaint, even "scam" accusations) MULTIPLE PUBLIC ACCOUNTABILITY PLATFORMS (Google, Trustpilot, Reddit, weekly transparency reports) FULLY VERIFIABLE THROUGH MULTIPLE INDEPENDENT CHANNELS FAIR-WAGE WORKER ADVOCACY (₱12,000+/month, voluntary worker reviews praising treatment)
The Difference: • Scam = Criminal intent to defraud, no accountability, disappears • Our 2015-2019 failures = Operational negligence, remained accountable, eventually fulfilled obligations
We understand this distinction matters little to a client waiting months for a refund. That's why we fixed the root causes rather than just defending ourselves.
Our Track Record (Verifiable Facts):
Verifiable Facts
Government License • DOLE License M-24-04-034 (call 02-8527-8000 to verify)
Years in Operation • 16 years continuous (2009-2025, same name, same license)
Physical Location • Roof Deck 1710, Donada St., Pasay (Google Street View 2009-2025)
Refund Fulfillment • Zero eligible refunds denied (16 years), 95% on-time (2025)
Medical Partnerships • Hi-Precision + Manila Doctors (call to verify partnerships)
Review Accountability • 100% response rate (every review answered publicly)
Worker Treatment • 200+ voluntary positive reviews from household professionals
Regulatory Compliance • Zero DOLE disputes regarding refund governance or worker exploitation
Our Invitation to Skeptics:
If you posted a "scam" review based on real experience, we want to investigate:
Contact care@maidprovider.ph with verifiable details: • Case number or contract details • Payment receipts (bank transfer, check, credit card) • Deployment dates and helper information • Timeline of communications
We will investigate within 48 hours and resolve any legitimate unresolved case, regardless of how long ago it occurred.
If you posted a "scam" review without direct experience (based on hearsay or assumptions), we ask: What would you accept as proof of legitimacy?
We offer: • Call DOLE to verify our license • Visit our office in person during business hours • Call our medical partners to confirm relationships • Review our corporate banking documentation • Meet with management and tour our facilities • Speak with current workers about their treatment • Review our 16-year operational history
Scams cannot survive this level of scrutiny. We invite it.
Part 6: Our Review Ethics & Policy
What We Do:
ENCOURAGE HONEST FEEDBACK FROM ALL STAKEHOLDERS • Welcome reviews from client families AND household professionals • Value all feedback: positive, negative, constructive, critical • No censorship, pressure, or retaliation • Respond to every review (100% response rate)
NEVER FORCE, REQUIRE, OR MANDATE REVIEWS • Reviews are 100% voluntary for clients and workers • No review required as condition of service • No pressure tactics or repeated requests • Genuine willingness, not compliance
NEVER INCENTIVIZE REVIEWS (VIOLATES GOOGLE POLICIES AND OUR ETHICS) • No payment for reviews • No discounts for reviews • No rewards for positive reviews • No penalties for negative reviews • Pure authentic feedback
RESPOND TO ALL REVIEWS PROFESSIONALLY • 100% response rate (clients and workers) • Acknowledge both praise and criticism • Offer resolution for problems • Provide context without defensiveness • Never delete or hide legitimate criticism
What We Don't Do:
NEVER DELETE, HIDE, OR SUPPRESS REVIEWS • We don't ask Google to remove legitimate reviews • We only contest reviews that clearly violate Google's content policies (e.g., spam, hate speech, or personal attacks unrelated to service) • We don't pressure people to remove negative reviews • We don't hide from criticism on any platform • Transparency requires facing uncomfortable feedback
NEVER SCRIPT, PAY, OR MANIPULATE REVIEWS • All reviews are genuine customer/worker experiences • We don't tell people what to write • We don't pay for positive reviews (violates Google TOS) • We don't create fake reviews or accounts • We don't practice review gating (filtering only happy customers to review link)
NEVER DISCRIMINATE BETWEEN STAKEHOLDER VOICES • Worker reviews valued equally with client reviews • Both perspectives matter for complete picture • Transparency applies to all relationships • Ethics in one direction predict ethics in all directions
NEVER RETALIATE AGAINST NEGATIVE REVIEWERS • Negative reviews don't affect service quality • We don't blacklist complainants • We offer resolution, not punishment • Criticism drives improvement
Part 7: How to Read Our Google Reviews Critically
Framework for Evaluating ANY Agency's Reviews:
Questions to Ask About Negative Reviews:
WHEN WAS THIS REVIEW POSTED? • 2015-2019 reviews reflect our early operational challenges (acknowledged) • 2020-2023 reviews show transition period (mixed performance) • 2024-2025 reviews reflect current operations (significantly improved) • Temporal context matters—organizations evolve
DID THE COMPANY RESPOND? • We respond to 100% of reviews (accountability indicator) • Check response quality: Defensive vs. accountable? • Does response offer resolution or deflect responsibility?
ARE SPECIFIC, VERIFIABLE DETAILS PROVIDED? • Vague "scam" claims without details = less credible • Specific timelines, case numbers, helper names, dates = more credible • Can the claim be independently verified?
WHAT CATEGORY OF ISSUE? • Service delay? (common in this industry, check if resolved) • Actual fraud? (rare if agency is licensed and verifiable) • Subjective mismatch? (personality, expectations—not fraud) • Communication failure? (operational issue, not malice)
HAS THE COMPANY ACKNOWLEDGED AND DEMONSTRABLY IMPROVED? • Check company responses for accountability language • Look for evidence of operational changes addressing root cause • Compare recent reviews to historical reviews for improvement patterns
Questions to Ask About Positive Reviews:
HOW RECENT IS THE REVIEW? • Recent reviews reflect current operations • Older positive reviews may not reflect current service levels • Look for consistent positive pattern across timeframe
ARE SPECIFICS MENTIONED? • Generic praise ("great service!") = less informative • Specific helper names, timelines, experiences = more credible • Details suggest authentic experience vs. generic endorsement
HOW LONG HAS THE PLACEMENT LASTED? • "Great after 2 weeks" vs. "Still great after 2 years" • Long-term success more meaningful than initial satisfaction • Retention data more valuable than deployment experience
FROM CLIENT OR WORKER? • Both valuable but for different reasons • Client reviews show outcome quality • Worker reviews show ethical operations and process quality
Red Flags in ANY Agency's Review Profile:
• No reviews at all (zero digital accountability) • Only 5-star reviews (likely fake, manipulated, or filtered) • No company responses (avoiding accountability) • Defensive or threatening responses (poor conflict resolution culture) • Recent negative review spike (current operational crisis) • No worker reviews (may indicate exploitation or lack of engagement) • Pattern of "can't find them" reviews (disappearing operations) • Reviews can't be verified (fake addresses, phone numbers don't work)
Green Flags in Agency Review Profile:
• Mix of positive and negative (authentic feedback distribution) • Company responds to all reviews (accountability) • Acknowledgment of failures in responses (humility and learning) • Specific, verifiable details in positive reviews • Long-term placement testimonials (retention evidence) • Voluntary worker reviews (ethical treatment indicator) • Improving pattern over time (operational learning and growth) • Multiple verification methods provided in responses
Part 8: Compare to Competitors—Questions to Ask ANY Agency
Transparency & Accountability Checklist:
Digital Presence & Verification: • Do they have Google Business Profile with reviews? • Do they respond to negative reviews (or ignore them)? • Can you verify their physical office on Google Maps? • Do they publish DOLE license number publicly? • Can you find them on multiple platforms (Trustpilot, social media, etc.)? • Do household professionals voluntarily leave positive reviews?
Accountability & Policy Transparency: • Do they publish written refund policy? • Do they acknowledge past operational challenges publicly? • Can you contact them easily after deployment? • Do they provide medical screening partner names (verifiable)? • Do they publish transparent pricing breakdown?
Worker Treatment (Predicts Client Safety): • Do they advocate for fair wages (₱12,000+/month)? • Do they provide free requirements for workers? • Do workers voluntarily praise their treatment? • Can you observe worker interactions during office visit? • Do they exploit workers (₱5,000-8,000/month)?
Track Record & Verification: • How long at same physical location? • How many years in continuous operation? • Can you verify their government license with DOLE? • Do they have third-party verified reviews (not just their website)? • What is their worker retention rate? • What is their client return rate?
Our Answers (Verifiable):
Transparency & Accountability: • 496 Google reviews, 4.2 stars (verified Google Business Profile as of December 3, 2025) • 100% response rate to all reviews (every single one answered) • Roof Deck 1710, Donada St., Pasay City (Google Maps verified, Street View 2009-2025) • DOLE License M-24-04-034 published everywhere (call 02-8527-8000 to verify) • Google, Trustpilot, ComplaintsBoard, Reddit presence • 200+ voluntary positive reviews from household professionals
Accountability & Policy: • Written refund policy published (DOLE-compliant, 30-day replacement + 30-50 day processing) • Weekly transparency reports acknowledging challenges • 0998 888 1818 / care@maidprovider.ph (48-hour response guarantee) • Hi-Precision Diagnostics (02-8651-7600) + Manila Doctors Hospital (02-8558-0888) • Complete ₱20,000 fee breakdown published with labor cost transparency
Worker Treatment: • Advocate for ₱12,000+/month fair wages (won't place in exploitative situations) • Free medical requirements, meals, accommodation for workers during processing • 200+ workers voluntarily praise treatment without incentive • Workers welcome during office visits (Mon-Sat, 8:30 AM-6:30 PM) • Industry-first psychological screening shows investment in worker well-being
Track Record: • 16 years same location (2009-2025, Pasay headquarters) • 16 years continuous operation (same name, same license) • DOLE License M-24-04-034 (verify with DOLE-NCR: 02-8527-8000) • Trustpilot, Google, ComplaintsBoard, Reddit (independent platforms) • 70% worker retention (vs. 3-6 months industry average) • 80% client return rate (families hire again)
Most agencies cannot answer even half of these questions.
Part 9: Independent Verification—Don't Take Our Word
7-Step Verification Protocol (30-60 Minutes Total)
Step 1: Verify Government License (5-10 minutes)
Method A: Direct DOLE Contact • Call: (02) 8527-8000 (DOLE-NCR Main Office) • Ask: "Can you verify DOLE Private Employment Agency License M-24-04-034 for MaidProvider.ph?" • Confirm: License is active (not suspended), years in operation, any regulatory violations
Method B: Online DOLE Registry • Search: DOLE-NCR Private Employment Agency listings • Look for: License No. M-24-04-034 • Verify: MaidProvider.ph name matches license
Step 2: Confirm Physical Location (10 minutes)
Method A: Google Maps + Street View • Address: Roof Deck 1710, Donada St., Pasay City • Check: Building exists on Google Maps • Street View: Use Google Street View timeline (2009-2025) to verify same location over years • Photos: Review Google Business Profile photos
Method B: In-Person Visit • Address: Roof Deck 1710, Donada St., Pasay City • Hours: Monday-Saturday, 8:30 AM - 6:30 PM • Request: Office tour, meet with management, observe operations • Observe: How staff interact with workers (ethical treatment visible)
Step 3: Verify Medical & Professional Partnerships (10 minutes)
Call Hi-Precision Diagnostics: • Hotline: (02) 8651-7600 • Website: https://www.hi-precision.com.ph • Ask: "Do you have a corporate medical screening partnership with MaidProvider.ph?" • Confirm: What tests are included in the screening protocol
Call Manila Doctors Hospital: • Main line: (02) 8558-0888 • Website: https://www.maniladoctors.com.ph • Ask: "Do you provide behavioral and psychological screening services for MaidProvider.ph?" • Verify: Partnership status and assessment type
Step 4: Check Independent Review Platforms (15 minutes)
Trustpilot: • Search: "MaidProvider.ph" • Read: Recent reviews (check dates—look for patterns) • Observe: Company response patterns • Note: How complaints are handled (resolution vs. deflection)
Google Business Profile: • Search: "MaidProvider.ph Pasay" • Check: Current rating and review count • Read: Both positive AND negative reviews • Verify: Company responses to criticism (all reviews answered?) • Pattern: Look for temporal trends (improving, declining, stable)
ComplaintsBoard: • Search: "MaidProvider.ph" • Read: Complaints and company responses • Check: Resolution patterns and follow-through
Step 5: Verify Social Media & Online Presence (10 minutes)
Facebook: • Search: "MaidProvider.ph" • Verify: Meta Verified badge (blue checkmark—requires extensive business documentation) • Check: "May Trabaho by MaidProvider.ph" page (also Meta Verified—dual verification rare) • Observe: Posting history, engagement, how they handle comments
LinkedIn: • Search: "MaidProvider.ph" company profile • Check: Employee listings and connections • Verify: Business registration details, professional network
X (Twitter): • Search: "@MaidProviderPH" • Verify: Verified business account • Review: Posting history and engagement patterns
Step 6: Test Responsiveness (10 minutes)
Make Contact via Multiple Channels: • Call: 0998 888 1818 or 02-8405-0000 • Email: care@maidprovider.ph • Walk-in: During business hours
Measure & Observe: • Do they answer within business hours? • Is response professional and detailed? • Do they provide documentation when requested? • Are they willing to schedule office visit? • Do they answer difficult questions honestly?
Our 48-Hour Response Guarantee: If we don't respond within 48 hours to ANY inquiry, that's a broken promise—and we want to know.
Step 7: Join Community Discussion (10 minutes)
Reddit: r/HouseholdCommunityPH • Join: Open public forum we host and moderate • Read: Recent posts about MaidProvider.ph and household staffing generally • Ask: Questions directly to community members (unfiltered) • Observe: How company representatives engage with criticism
What to Look For: • Real discussions or just marketing? • How does company respond to criticism? • Do other users share verification experiences? • Are there patterns in feedback (positive or negative)?
What These Verification Steps Prove:
• Government license active = Legally operating, subject to DOLE oversight • Physical office verified = Not hiding, accountable, stable location • Medical partnerships confirmed = Legitimate screening, not fake certificates • Multiple platforms present = Digital accountability, can't hide from feedback • Responsive communication = Post-deployment support accessible • Community engagement = Willing to face unfiltered public discussion
Scams cannot survive this verification protocol. Legitimate businesses with operational challenges can.
Part 10: What We're Doing to Improve Our Google Reviews
Current Initiatives (2024-2025):
1. Systematic Customer Outreach • Target: Families with successful placements (2024-2025) • Action: Requesting honest reviews (never required or incentivized) • Method: Direct Google review link, simple 2-minute process • Goal: 50+ new authentic employer reviews by Q1 2026
2. Supporting Household Professionals • Continue: Free requirements program (medical, NBI, police clearance) • Maintain: Fair-wage advocacy (₱12,000+/month commitments) • Provide: Meals and accommodation during processing • Ensure: Dignified, respectful treatment throughout process
3. Maintaining 100% Response Rate • Standard: Respond to every review within 24-48 hours • Approach: Acknowledge, provide context, offer resolution • Follow-up: Resolve historical unresolved cases • Transparency: Show operational improvements addressing criticisms
4. Publishing Ongoing Transparency Reports • This Report: Google Reviews complete analysis • Weekly Updates: Operational transparency reports • Complaint Documentation: Investigation of every major complaint across platforms • Performance Metrics: Real-time operational data (refund rates, retention, response times)
5. Operational Excellence Investments • Refund Performance: Maintaining 95% on-time fulfillment (2025 standard) • Communication: 48-hour response guarantee across all channels • Support: 24/7 Human+AI care system • Screening: Continued clinical psychological screening investment • Tracking: Real-time client portal with SMS updates
Our Goal: Not perfect 5.0 stars (unrealistic and suspicious), but honest reviews reflecting current operations, ethical stakeholder treatment, and demonstrated accountability over time.
Part 11: Our Commitment to Google Reviews
What We Promise (Public Commitments):
100% RESPONSE RATE FOREVER • Every Google review gets a response • From clients, workers, or unverifiable accounts • Positive, negative, or mixed feedback • Professional, accountable, solution-oriented
NO DELETION OR SUPPRESSION • We never ask Google to remove legitimate reviews • We only contest reviews that clearly violate Google's content policies (e.g., spam, hate speech, or personal attacks unrelated to service) • We never pressure people to remove negative reviews • We never hide from criticism on any platform • Transparency requires facing uncomfortable feedback
HONEST ACKNOWLEDGMENT OF FAILURES • We acknowledge operational failures explicitly • We explain what went wrong (root cause, not excuses) • We show what changed to address root cause • We take responsibility without deflection
RESOLUTION PATHWAYS FOR EVERY COMPLAINT • Every negative review receives resolution offer • Historical unresolved cases welcome to re-engage • 48-hour investigation guarantee • Follow-through on commitments
CONTINUED OPERATIONAL IMPROVEMENT • Review feedback drives systematic changes • We track patterns and address root causes • We publish improvement results transparently • We measure and report performance metrics
TRANSPARENCY OVER PERFECTION • We show our work, including challenges and mistakes • We invite scrutiny and independent verification • We value honest 3-4 star reviews over fake 5-stars • We believe accountability builds trust more than flawless marketing
ETHICAL TREATMENT ACROSS ALL STAKEHOLDERS • Workers, clients, and all partners treated with dignity • No exploitation or manipulation for reviews • Ethics in one direction predict ethics in all directions • Sustainable model over extraction-based model
Part 12: FAQ—Our Google Reviews
Q: Why is your rating 4.2 and not 5.0?
A: We've operated continuously for 16 years serving 80,000+ families across thousands of household placements. Perfect 5.0-star ratings over that timespan are statistically implausible for any service business, especially in household staffing where:
• Personal compatibility varies widely (subjective satisfaction) • Helper-household matching involves unpredictable human dynamics • Operational challenges occurred (2015-2019 refund delays, 2024 capacity crisis) • Industry-wide shortages create delays beyond our control • Some placements fail despite comprehensive screening
4.2 stars across 496 reviews spanning 16 years reflects authentic operational history: majority positive, minority critical, some mixed. We consider this honest representation superior to artificially inflated scores that lack credibility.
Our philosophy: Trust built through transparency and accountability, not through manipulated perfection.
Q: Are the negative reviews real or fake?
A: Mixed—some are verified and legitimate (which we acknowledge fully), others cannot be verified in our records.
Verified Negative Reviews (We Acknowledge): • Refund delays in 2015-2023 (legitimate operational failure) • Communication gaps in 2015-2019 and 2024 capacity crisis (legitimate failure) • Some early helper departures (industry reality, though our retention beats average) • Specific cases we can match to client records (we respond with resolution)
Unverifiable Reviews: • No case numbers, deployment dates, or helper names provided • Cannot be matched to any client account in our database • Details contradict our documented procedures (e.g., wrong fee amounts) • Often from accounts with zero other review history
Our approach: We investigate ALL reviews (including unverifiable ones) and respond publicly. We offer to resolve any legitimate case, even if posted years ago. We acknowledge our real failures while providing context for claims we cannot verify.
Q: Why do some reviews call you a "scam" if you're a licensed agency?
A: "Scam" is often used colloquially to describe frustration with service delays, not literal fraud.
The distinction matters:
Actual Scam: • No government license (operates illegally) • No physical office (disappears after payment) • No medical screening or fake certificates • Never provides refunds or replacements • Blocks complainants and avoids accountability
Service Failure (What We Experienced): • DOLE Licensed M-24-04-034 (16 years, verifiable) • Physical office (Roof Deck 1710, Pasay—16 years same location) • Accredited medical partnerships (Hi-Precision, Manila Doctors) • Delayed refunds but ultimately processed (95% on-time in 2025, zero eligible refunds denied ever) • 100% review response rate (we face criticism publicly)
Pattern we see: Client experiences 60-80 day refund timeline → frustrated by legally-required delays → uses "scam" language → refund is ultimately processed → often updates review or accepts resolution
We've had real operational failures. We're not a scam. The difference is accountability, verifiability, and ultimate follow-through.
Q: Do you pay for positive reviews or delete negative ones?
A: Absolutely not. This violates Google policies and our ethical standards.
Our review policy: • No payment for reviews • No incentives for positive reviews • No pressure on clients or workers to review • No deletion requests to Google (except for clear policy violations like spam or hate speech) • No scripting of review content • No review gating (filtering only happy customers to review link) • 100% voluntary, authentic feedback only
All 496 reviews are genuine customer/worker experiences. We respond to every review but never manipulate, incentivize, or suppress them.
The 200+ positive reviews from household professionals are particularly telling—workers voluntarily praising an employer without incentive is strong evidence of ethical operations.
Q: Why do you have so many reviews from workers instead of just clients?
A: Because we treat household professionals with dignity and respect, and they voluntarily choose to share their experiences publicly.
Our policy for worker reviews: • 100% voluntary (never required as condition of employment) • Never incentivized (no payment, bonuses, or rewards) • Unprompted (we don't ask for reviews from workers) • Open to all feedback (positive, negative, or mixed welcome)
Why this matters to you as a client:
As explained earlier in this report, voluntary worker praise without incentive proves systematic ethical treatment—which directly reduces your household risk through longer retention and more committed service. Worker satisfaction predicts committed, stable service to your family.
If we treat workers well, we likely treat clients well. Ethics in one direction predict ethics in all directions.
In much of the industry, worker voices are rarely visible in public reviews. We celebrate them as proof of our model.
Q: What's the best way to know if you're right for my family?
A: Don't just read reviews—verify independently, then decide if our approach matches your priorities.
Recommended evaluation process:
Read reviews across multiple years (look for patterns and temporal trends, not outliers)
Read BOTH client and worker reviews (both perspectives reveal different aspects)
Check our responses (accountability language vs. defensiveness)
Verify credentials independently (call DOLE, medical partners, visit office)
Visit office in person (meet management, tour facilities, observe worker interactions)
Review our transparency reports (we publish operational data weekly)
Compare to other agencies (ask them the same verification questions)
Then ask yourself:
• Do I prioritize safety and comprehensive screening over speed? • Am I willing to invest ₱20,000 upfront for reduced long-term risk? • Do I value transparency and accountability over marketing perfection? • Am I committed to paying fair wages (₱12,000+/month with benefits)? • Do I want an agency with 16 years of documented operational history?
If yes: We're likely a good fit.
If no (you need fast/cheap deployment): Budget agencies or Facebook direct hire may suit you better, though with elevated risk.
Q: If someone left a negative review years ago, will you still resolve it?
A: Yes. Even reviews from 2015-2019.
If the case is legitimate and was never properly resolved, contact care@maidprovider.ph with verifiable details: • Case number or contract information • Payment receipts • Deployment dates and helper name • Timeline of communications
We will investigate within 48 hours and resolve any legitimate unresolved case, regardless of how long ago it occurred.
Our commitment: Zero eligible refunds denied, ever. If you were eligible and never received resolution, we will make it right.
Part 13: The Bottom Line on Our Google Reviews
What They Show:
The Good (Authentic Successes): • Many successful long-term placements (1-3+ years) • Comprehensive screening quality appreciated by clients • Professional service when systems work properly • 200+ voluntary positive reviews from household professionals (ethical treatment validated) • Fair-wage advocacy creating stable, committed workforce
The Bad (Documented Failures): • Refund processing delays (2015-2023, significantly improved 2025) • Communication gaps and "ghosting" perception (2015-2019, 2024 crisis) • Some early helper departures despite psychological screening • Defensive company responses in 2017 (acknowledged as mistake, completely reversed)
The Honest (Operational Reality): • Real operational challenges in early years (not hidden or denied) • Systematic improvements implemented (measurable performance data) • 100% response to all feedback (accountability demonstrated) • Transparency over perfection (invite scrutiny, don't hide failures) • Worker-first model benefits client families directly • 4.2 stars reflects honest mix, not manipulated perfection
What They Don't Show (The Silent Majority):
80,000+ families served since 2009
496 Google reviews = 0.62% of total clients
What's invisible in reviews: • Most satisfied clients never leave reviews (silent success) • Most successful placements last years without public testimonials • Reviews overrepresent extreme experiences (very happy or very upset) • "Adequate to good" placements generate no digital footprint
Our internal metrics tell the fuller story: • 80% client return rate (families hire from us again) • 70% worker retention (helpers stay in network long-term) • 95% on-time refund fulfillment (2025 performance) • 43% of workers from referrals (satisfied workers recommend us) • Zero eligible refunds denied (16-year track record)
These operational metrics reveal patterns Google reviews can't capture.
Why Voluntary Worker Reviews Change the Equation:
In much of the industry, worker voices are rarely visible in public reviews. When workers feel unsafe or exploited, they generally stay silent rather than praise their agency in their own names. We highlight worker feedback because when 200+ household professionals voluntarily praise an agency without coercion or incentive, it demonstrates the systematic ethical operations we detailed earlier: worker well-being directly predicts client safety.
And most importantly for your family:
Fair treatment of workers = safer, more stable household placements.
Part 14: Our Invitation to You
For Prospective Clients:
Don't just read our Google reviews. Verify them independently:
• Visit our office (Roof Deck 1710, Donada St., Pasay—Mon-Sat, 8:30 AM-6:30 PM) • Call DOLE to verify our license (02-8527-8000, ask for M-24-04-034) • Contact our medical partners (Hi-Precision: 02-8651-7600, Manila Doctors: 02-8558-0888) • Compare our transparency to competitors (ask them for verification methods) • Read our weekly transparency reports (maidprovider.ph/transparency-report) • Observe how we treat workers during office visit
Then decide if: • Comprehensive screening and worker advocacy match your values • Transparency and accountability outweigh cheaper/faster alternatives • Long-term stability justifies higher upfront investment • Fair-wage commitment (₱12,000+/month to your helper) aligns with your budget
If yes: We're here and ready to serve your family with 16 years of documented experience.
If no: We respect that our model isn't right for everyone. We recommend choosing an agency that matches your priorities and verifying their credentials independently.
For Current/Past Clients:
Had a positive experience?
Share a Google review (takes 2 minutes): https://g.page/r/CaSwlQb-iUayEBE/review
Your honest feedback helps other Filipino families make informed decisions about household staffing. We never require or incentivize reviews—only genuine willingness matters.
Had a negative experience?
Has it been resolved? If not, contact care@maidprovider.ph with case details.
We investigate within 48 hours and resolve any legitimate unresolved case, regardless of when it occurred.
Had a mixed experience?
We welcome honest 3-4 star reviews with constructive criticism. Real feedback drives real improvement.
For Household Professionals:
Working with us or considering working with us?
We welcome your honest feedback about your experience. Your voice matters as much as client voices.
Our promise: • Reviews are 100% voluntary (never required) • No retaliation for honest feedback (positive or negative) • Your perspective helps us improve • Share only if you're genuinely willing
Contact MaidProvider.ph
Review-Related Inquiries:
Email: care@maidprovider.ph
Phone: 0998 888 1818 | 02-8405-0000
Response Guarantee: 48 hours maximum
Office Address:
Roof Deck 1710, Donada St., Pasay City, Metro Manila
Hours: Monday-Saturday, 8:30 AM - 6:30 PM
Leave a Google Review:
Direct Link: https://g.page/r/CaSwlQb-iUayEBE/review
What to share: • Your honest experience (positive, negative, or mixed) • Specific details (timeline, helper experience, our response quality) • Whether you'd recommend us (and why or why not)
Final Thoughts
Most household staffing agencies fear negative reviews. They hide them, delete them, or deflect responsibility.
In much of the industry, worker voices are rarely visible in public reviews.
We chose radical transparency in all directions.
Our Google reviews aren't perfect. They reflect 16 years serving thousands of families and workers—authentic successes, documented failures, operational improvements, and honest ongoing struggles.
But here's what matters most:
• We're still here (16 years, same location, same commitment) • We respond to every single piece of feedback (100% accountability) • We acknowledge failures explicitly and show measurable improvements • We aim for among the most rigorous screening standards in the industry, including clinical psychological assessment and hospital-based partnerships that we have not seen publicly documented elsewhere • We've never denied an eligible refund in 16 years • We invite verification and scrutiny instead of hiding from it • Workers voluntarily praise us (200+ reviews proving ethical treatment) • Worker well-being = your family's safety (data-backed correlation) • We believe transparency builds trust more effectively than manufactured perfection
Trust isn't built by having flawless Google reviews.
Trust is built by showing your work, treating all stakeholders ethically, staying accountable through challenges, and inviting independent verification.
That's what we do. Every day. For every client. For every worker. For 16 years.
Transparency over perfection.
Ethics in all directions.
Always.
ANNEX A: Detailed VAT Mechanics and Refund Calculation
For readers who want to understand the complete financial breakdown:
The 75% Refund Formula Explained
Total Agency Fee: ₱20,000
This breaks down as: • Base service fee: ₱17,857 • 12% VAT: ₱2,143 • Total: ₱20,000
When Refund Is Triggered:
Client pays ₱20,000 → Service begins → Deployment fails → Refund requested after 30-day replacement period
What Cannot Be Recovered:
Direct Third-Party Costs (₱4,000-5,000): • Hi-Precision Diagnostics: ₱2,000-3,000 (already paid) • NBI verification: ₱500-700 (already paid) • Police clearance: ₱300-400 (already paid) • Manila Doctors assessment: ₱1,000-1,500 (already paid)
Labor Costs Already Invested (₱1,000-2,000): • Coordinators' time (scheduling, accompanying, following up) • Evaluators' time (interviews, assessments, documentation) • Case managers' time (matching, preparation, deployment)
Value-Added Tax (₱2,143): • Already remitted to Bureau of Internal Revenue • BIR regulations prevent recovery on failed service transactions • Neither client nor agency can retrieve this from government
Total Non-Recoverable: Approximately ₱7,143-9,143
Refund Calculation:
₱20,000 (total paid) - ₱5,000 (approximate costs incurred) = ₱15,000 (75% refund)
Who Bears What Loss:
• Client loses: ₱5,000 (25% of fee covering actual costs incurred) • Agency loses: Margin on service + cannot recover costs from third parties • Government keeps: ₱2,143 VAT (tax regulation prevents refund on failed services)
This 75% refund is: • Mandated by DOLE Private Employment Agency Rules • Standard practice for all DOLE-licensed agencies • Designed to ensure fair cost recovery for services actually rendered • Not a profit center for the agency
16-Year Track Record: • Zero eligible refunds denied • 95% on-time fulfillment in 2025 • Every eligible client receives full 75% refund as promised
Report Published: December 3, 2025
Last Updated: December 3, 2025
Questions or Corrections: care@maidprovider.ph
MaidProvider.ph
DOLE License No. M-24-04-034 | Operating Since 2009
To our knowledge (based on publicly available information as of December 3, 2025), we are the only agency using clinical psychological screening through a major hospital for household staff.
80,000+ Families Served | 16 Years Same Location
Fair-Wage Advocacy | Worker-First Model
Transparency Over Perfection. Ethics in All Directions. Always.