Community Moderation Policy: r/HouseholdCommunityPH
Defamation, doxxing, harassment, and spam are removed. Criticism of MaidProvider.ph stays published. Every action is logged publicly.
What This Policy Replaces
Until May 22, 2026, MaidProvider.ph described r/HouseholdCommunityPH on its reviews page as an "unmoderated public forum." That description was inaccurate. Reddit subreddits are moderated by design — every subreddit on the platform has at least one moderator, including ours. MaidProvider.ph operates the subreddit as moderator under the account u/themaidprovider.
This page corrects that record. It documents what we actually moderate, what we do not moderate, and how every removal is logged. We publish it because the original claim, even when made in good faith, was wrong — and because correcting it openly is a stronger transparency posture than quietly editing the old language and hoping nobody noticed.
For the permanent transparency record of this correction, see the Correction History section at the bottom of this page.
The Core Principle
“We moderate to protect people, not to protect MaidProvider.ph.”
The distinction matters. A forum hosted by a DOLE-licensed employment agency carries responsibilities that an unbranded community board does not. The same post calling a named individual a liar would do less harm on a generic forum than on one tagged with a maid agency's name — because future employers searching that worker's name will find it.
So we moderate. Narrowly. With published reasons. And never to remove criticism of ourselves.
What Gets Removed (5 Categories)
1. Accusations Against Named Individuals Without Verifiable Context
If a post names a specific person — particularly a household worker — and makes a factual accusation against them ("[Name] is a thief," "[Name] is a liar"), we remove it unless the post provides verifiable context (police report number, court case, documented incident with date and parties).
Why: Household workers are among the most economically vulnerable workers in the Philippines. A public post on a subreddit operated by a DOLE-licensed agency, naming a worker as dishonest, can permanently damage that worker's ability to find future employment. Future employers Google candidate names. Unverified accusations stay searchable forever. Removing such posts protects workers from career-ending harm caused by anonymous claims.
What the original poster can do: If a real incident occurred, the post can be resubmitted with the worker's identity anonymized ("a kasambahay I hired in 2024") and with the verifiable context that supports the claim. That post stays.
2. Personal Information Posted Without Consent
Phone numbers, home addresses, employer names, photos of minors, NBI/PNP report numbers, government ID numbers, family member identities — any personally identifying information posted about a third party without their documented consent is removed.
Why: Compliance with the Data Privacy Act of 2012 (Republic Act 10173). Reddit's own platform-wide rules also prohibit doxxing. We enforce both.
3. Harassment, Threats, or Doxxing
Direct threats of violence, sustained harassment campaigns against named individuals, encouragement of others to harass a specific person, or attempts to surface someone's real-world identity against their will.
Why: Reddit's site-wide policy prohibits this. Philippine cybercrime law (Republic Act 10175) prohibits this. We enforce both.
4. Spam and Off-Topic Commercial Promotion
Promotion of competitor agencies, cryptocurrency schemes, MLM recruitment, unrelated product sales, repeated copy-paste posting across multiple threads, or content unrelated to household staffing, kasambahay employment, or the broader Philippine household labor market.
Why: Standard community hygiene. We do not remove competitor mentions in user discussions ("we tried [other agency] first" stays) — only promotional posting by accounts that exist to advertise.
5. Content That Violates Philippine Law
Defamation as defined under Article 353 of the Revised Penal Code, libel as criminalized under Article 355 and the Cybercrime Prevention Act of 2012, child sexual abuse material, content that violates labor law by promoting illegal employment arrangements, or any content that exposes our hosting platform to legal liability.
Why: Online platform operators in the Philippines can be held responsible for unlawful content they continue to host after notice. We do not host content that exposes the forum, the people in it, or MaidProvider.ph to legal action.
What Is Never Removed
| Content Type | Status | Why |
|---|---|---|
| Criticism of MaidProvider.ph | ✓ Stays published | The entire purpose of the forum is to be a place where the brand can be questioned. Removing criticism would invalidate the forum. |
| Negative reviews of our service | ✓ Stays published | Our reviews page proudly displays our 2.2★ Yelp rating. Removing negative reviews on Reddit would contradict that posture. |
| Complaints about specific placements | ✓ Stays published | When written without naming or accusing a specific worker. Complaints about service quality, response time, or replacement handling all stay. |
| Posts asking hard questions | ✓ Stays published | "Is MaidProvider.ph worth it?" "What are the real complaints?" "Why is your Yelp rating so low?" All stay. |
| Discussion of our prior failures | ✓ Stays published | The December 2025 replacement spike, the March 2026 Trustpilot compliance incident, the 2015–2019 operational years — all on the table. |
| Comparisons to other agencies | ✓ Stays published | "I had a better experience with [Agency]" stays. We remove competitor promotion, not competitor mention. |
| Posts in Tagalog, Bisaya, Ilocano, or any Philippine language | ✓ Stays published | Language is not a removal criterion. We do not require English. |
How to Audit Our Moderation
You do not need to trust this policy — you can verify it.
1. Reddit's Public Moderation Log
Every removal action on r/HouseholdCommunityPH is logged in Reddit's public moderation log. The log shows: which moderator took the action, what was removed, when, and (where we provide one) why. This is a feature of Reddit's platform, not something we control. We cannot hide entries from this log.
2. The "Removed" Tab
Any logged-in Reddit user can view removed posts and comments through the Reddit interface. Removed content remains visible in the moderation queue for the lifetime of the subreddit.
3. Test It Yourself
If you want to verify that criticism of MaidProvider.ph is not removed, post critical content from a Reddit account. If your post falls into the five removal categories above, it will be removed and a reason will be logged. If it does not, it will stay published. We invite this audit.
4. Report a Removal You Disagree With
If a post of yours was removed and you believe it should not have been, you can send a Reddit modmail or contact us at care@maidprovider.ph. We will review every appeal, restore the post if the removal was incorrect, and document the appeal outcome in the next transparency report.
Case File: The Existing Removal
As of May 22, 2026, the public moderation log of r/HouseholdCommunityPH shows one removed post. We document it here because transparency means showing what we do, not just what we say.
Post Title: "[Worker Name]"
Author: u/Prestigious-You-1736 (third-party Reddit user, no affiliation with MaidProvider.ph)
Submitted: March 2026
Body: A single-word accusation in Bisaya/Tagalog meaning "liar" or "deceitful"
Engagement before removal: 1 upvote, 1 comment
Removal date: March 2026
Removal category: Category 1 (Accusations Against Named Individuals Without Verifiable Context)
Why this was removed: The post named a specific individual and labeled them with a defamatory term in a single word, with no supporting context, no documented incident, no employer-employee relationship establishing the poster's standing to make the claim, and no opportunity for the named person to respond. Leaving this post published would have created a permanent Google-searchable result associating that individual's name with the word "liar" on a forum hosted by a DOLE-licensed agency — potentially damaging her employability for years, regardless of whether the claim had merit.
What the policy now requires going forward: Future removals will have specific reason codes logged at the time of removal, not "Other." The reason code system is being added to the moderator workflow as of this publication date.
Could the post be resubmitted? Yes. If the original poster had a real grievance, the post can be resubmitted with the named individual anonymized ("a kasambahay I employed for X months in 2024") and with the verifiable context that justifies the claim. That version of the post would stay published under this policy.
We have masked the worker's name in this public document to avoid amplifying the searchable association we removed the original post to prevent. The full unmasked record exists in Reddit's moderation log and is auditable by anyone with subreddit moderator access via Reddit's standard tools.
The Moderation Workflow
Pre-Approval vs Post-Approval
r/HouseholdCommunityPH does not currently require pre-approval for posts from established Reddit users. New accounts and posts flagged by Reddit's automated systems (AutoModerator) enter a review queue. Established accounts post directly to the public feed.
When posts enter the queue, moderators review them against this policy and either approve, remove with a reason code, or leave them in queue pending more information. The current queue status (clean or pending) is auditable in real-time by any subreddit moderator.
Response Time Standard
- Queue review: Within 48 hours of posting under normal operating conditions
- Removal reason logging: At time of removal, using one of the five published categories above (no more "Other" entries)
- Appeal response: Within 48 hours of receipt via modmail or email
Who Can Take Moderation Actions
Only the u/themaidprovider Reddit account, operated by authorized MaidProvider.ph staff. We do not delegate moderation to third parties, contractors, or volunteers.
What This Policy Does Not Cover
This policy applies to r/HouseholdCommunityPH on Reddit. It does not apply to:
- Facebook Pages and Groups operated by MaidProvider.ph — Facebook's platform-wide moderation tools and Page comment policies apply separately. A Facebook-specific moderation policy may be published in the future if community size warrants.
- Third-party review platforms — We have no moderation authority over Google reviews, Trustpilot reviews, Yelp reviews, ComplaintsBoard entries, or any platform we do not operate. Those platforms moderate according to their own rules, and we cannot edit, hide, or remove reviews on any of them.
- Direct messages or private communications — This policy governs public posts and comments on the subreddit. Private Reddit DMs are governed by Reddit's site-wide rules.
Correction History
May 22, 2026 — Initial publication and correction of prior “unmoderated” claim
- This policy document published for the first time
- Two references on the reviews page that previously described r/HouseholdCommunityPH as an "unmoderated public forum" updated to accurate language pointing to this policy
- One historical removal documented in the Case File section above with reason code retroactively applied (Category 1: Accusations Against Named Individuals)
- Removal reason code system added to the moderator workflow going forward; no future removals will be logged with "Other" as the reason
- This Correction History section established as the permanent record of the change
Future updates will be published here with:
- Date of update
- What changed in the policy
- Why the change was made
- Any case file additions
Why We Publish This
Three reasons.
First, accuracy. Our reviews page made a factual claim ("unmoderated public forum") that was not accurate. Correcting it openly — with a documented policy and a published case file — is the only response consistent with the rest of the transparency framework on this site.
Second, worker protection. The Human+ Standard commits us to treating household professionals with dignity. Hosting a forum where named workers can be accused without evidence contradicts that commitment directly. A published moderation policy makes the worker-protection logic explicit and enforceable.
Third, brand defensibility. "We host an unmoderated forum where criticism cannot be deleted" is a claim that collapses the moment someone tests it. "We host a moderated forum with a published policy, a public mod log, and a documented standard for what stays and what goes" is a claim that holds up to any audit. The honest version is the durable version.