Who We Are
From Backyard to Front & Centre
Est. 2009 • Now Human+ • Still Pushing Forward
The Beginning: 2009
MaidProvider.ph entered an industry that barely existed online.
In 2009, finding household help meant sifting through yellow pages, scanning paper classifieds, or relying entirely on word-of-mouth referrals. Agencies operated informally—no websites, no standards, no accountability.
Most concerning: the workers themselves were treated as invisible. Low wages. No screening. No training. "Helper" was the only word used, and it reflected how the industry saw them.
We entered with one goal: shake everything up.
What We Built First
Go Digital. First.
We launched the Philippines' first maid agency website. The first social media presence. The first to make hiring accessible 24/7.
The result: Families could find household professionals in hours, not weeks.
Risk-Based Background Investigation. First.
We introduced comprehensive vetting: home visits, employer verification, behavioral profiling, risk assessment. We googled candidates before it was standard.
The result: Families got safety. Workers got dignity through thorough vetting.
Comprehensive Filipino Training Manual. First.
We created the first Filipino-language training manual covering 74 essential skills—from Heimlich maneuvers to household management. Practical. Direct. Free to clients.
The result: Competence became standard, not luck.
Employer Legal Guide. First.
We created the first practical legal guide for household employers—compiling scattered Kasambahay Law requirements into simple, digestible instructions.
The result: Families could employ workers legally without hiring lawyers.
Psychological Screening. First.
In 2015, we introduced psychological screening through Manila Doctors Hospital—the first agency in the Philippines to make this standard.
The result: Personality fit and emotional stability became measurable.
The Hard Years: 2015–2019
We pioneered. We also stumbled.
Between 2015 and 2019, we grew fast—too fast. Coordination gaps appeared. Communication broke down. Replacement timelines stretched. Some families felt neglected. Workers were caught in the middle.
Our Google and Yelp reviews from this period reflect that reality. We didn't delete them. We won't.
What we learned:
- Speed without systems creates chaos
- Growth without accountability breeds distrust
- Innovation without follow-through disappoints everyone
What we did:
- Rebuilt internal workflows
- Implemented 48-hour complaint review systems
- Created documented resolution processes
- Hired experienced operations leadership
- Launched weekly transparency reporting
We published our 2015–2019 complaints analysis publicly. Not because it was comfortable, but because accountability requires visibility.
The Evolution: 2020–2025
Today: The Philippine Maid Brand
Since 2009
Trust That Lasts
Stay Active
6 Platforms
We're not perfect. We've made mistakes. We've learned from them publicly.
But we're still here—same brand, same office, same commitment to doing better.
What Hasn't Changed
We Still Pioneer
- First to implement Human+ AI (24/7 support)
- First to publish transparency reports
- First to create open Reddit forum
- First to position workers as professionals
We Still Push Standards
- Psychological screening: standard
- Five-layer verification: every candidate
- Fair wages: zero salary deductions
- Post-placement support: always included
- 48-hour complaint review: guaranteed
We Still Invite Scrutiny
- Call DOLE: Verify our license (M-24-04-034)
- Call medical partners: Confirm relationships
- Visit our office: Walk-ins welcome
- Check every platform: Full transparency
Don't Trust Us. Verify Us.
Ready to Experience the Difference?
Message Human+ anytime. 24/7 support with human oversight.
Leader. Others Follow.
We set the standard. Then we hold ourselves to it—
publicly, transparently, imperfectly, consistently.
That's who we are.
MaidProvider.ph
Est. 2009 | DOLE License M-24-04-034
Pioneering the Philippine household staffing industry since the beginning.
PEOPLE WHO NEVER STOP LEARNING
“Every day we ask: How can this be fairer?
Our team spans operations, education, hospitality, technology, and frontline care work. They redesign systems when they fail—building the safeguards and standards that protect families and household professionals equally.
As homes and needs evolve, we keep improving. That’s not about being the best. It’s about doing better than we did yesterday.”