Who We Are
16 years pioneering Philippine household staffing.
Est. 2009 • Human+ • DOLE M-24-04-034
The Beginning: 2009
MaidProvider.ph entered an industry that barely existed online.
In 2009, finding household help meant sifting through yellow pages, scanning paper classifieds, or relying entirely on word-of-mouth referrals. Agencies operated informally—no websites, no standards, no accountability.
Most concerning: the workers themselves were treated as invisible. Low wages. No screening. No training. "Helper" was the only word used, and it reflected how the industry saw them.
We entered with one goal: change everything.
What We Built First
Go Digital. First.
We launched the Philippines' first maid agency website. The first social media presence. The first to make hiring accessible 24/7.
The result: Families could find household professionals in hours, not weeks.
Risk-Based Background Investigation. First.
We introduced comprehensive vetting: home visits, employer verification, behavioral profiling, risk assessment. We verified online presence before it was standard.
The result: Families got safety. Workers got dignity through thorough vetting.
Comprehensive Filipino Training Manual. First.
We created the first Filipino-language training manual covering 74 essential skills—from Heimlich maneuvers to household management. Practical. Direct. Free to clients.
The result: Competence became standard, not luck.
Employer Legal Guide. First.
We created the first practical legal guide for household employers—compiling scattered Kasambahay Law requirements into simple, digestible instructions.
The result: Families could employ workers legally without hiring lawyers.
Psychological Screening. First.
In 2015, we pioneered psychological screening through Manila Doctors Hospital—the first agency in the Philippines to make this standard. Our 10-year partnership ensures consistent professional evaluation.
The result: Personality fit and emotional stability became measurable.
Why This Matters to You
These aren't just features. They're safeguards for your family.
When you hire household help, you're inviting someone into your home. Around your children. With access to your belongings, your privacy, your daily rhythm.
Every innovation we pioneered exists because we understand what's at stake.
Psychological screening? Emotional stability matters when someone lives with your family.
Background investigation? Trust isn't assumed—it's verified.
Training manuals? Competence protects everyone.
We built these systems not to be first. We built them to keep Filipino families safe.
The Hard Years: 2015–2019
We pioneered. We also stumbled.
Between 2015 and 2019, we grew fast—too fast. Coordination gaps appeared. Communication broke down. Replacement timelines stretched. Some families felt neglected. Workers were caught in the middle.
Our Google and Yelp reviews from this period reflect that reality. We didn't delete them. They stay.
What we learned:
- Speed without systems creates chaos
- Growth without accountability breeds distrust
- Innovation without follow-through disappoints everyone
What we did:
- Rebuilt internal workflows
- Implemented 48-hour complaint review systems
- Created documented resolution processes
- Hired experienced operations leadership
- Launched weekly transparency reporting
We published our 2015–2019 complaints analysis publicly. Not because it was comfortable, but because accountability requires visibility.
The Evolution: 2020–2025
Today: The Philippine Maid Brand
16 years of trust
Trust in repeat placements
Retention reflects treatment
6 Independent Platforms
But we're still here—same brand, same Pasay locations, same commitment to doing better.
What Hasn't Changed
Always Innovating
- First to implement 24/7 AI support
- First to publish transparency reports
- First to create open Reddit forum
- First to position workers as professionals
Never Compromising
- Psychological screening: standard
- Five-layer verification: every candidate
- Fair wages: zero salary deductions
- Post-placement support: always included
Always Accountable
- Call DOLE: Verify our license
- Call medical partners: Confirm relationships
- Visit our office: Walk-ins welcome
- Check every platform: Full transparency
Don't Trust Us. Verify Us.
Ready to Experience the Difference?
24/7 support with real human oversight.
Leader. Others Follow.
We set the standard. Then we hold ourselves to it—
publicly, transparently, imperfectly, consistently.
That's who we are.
MaidProvider.ph
Human. Always Learning
The MaidProvider.ph Care TeamMarah, James, and Amanda“Every day, we ask a question: How can this be fairer?
Our work spans operations, education, technology, and frontline care. When systems fail, we redesign them—building safeguards and standards that protect families and household professionals equally.
As homes and needs evolve, we keep improving. Not to be the best—but to be better than we were yesterday.”