MaidProvider.ph Corp.
Transparency Report
Month of June 2026
DOLE PEA License M-24-04-034 · SEC CS201312638 · Setting the standard since 2009
Published July 8, 2026 · Last updated July 8, 2026
Every month we publish what happened inside our company — the numbers, the challenges, and how we responded. This is our record for June 2026.
Worker protection over five stars. Transparency over perfection. Always. — The Human+ Standard
Prefer to watch? A short overview
This video overview was generated with Google NotebookLM from this report.
June at a Glance
Replacement fulfillment ran at roughly 67% of requests received. Five of 195 medical tests (2.6%) returned findings that made applicants unfit for deployment.
HR & Training
Training completion
192 applicants were trained and assessed in June. To confirm every candidate completed the full assessment and hands-on requirements before deployment, we maintained a readiness checklist for each applicant — identifying gaps early, fast-tracking training where needed, and engaging our backup training system so every household professional still received the required standard of training before deployment.
Medical screening
195 applicants underwent the required medical testing at Hi-Precision. Five were found unfit for deployment on the basis of chest X-ray findings and were sent home with advice to seek medical evaluation and treatment. We maintained separate accommodation for medically cleared applicants to minimize exposure, and reinforced our protocols so that applicants with chest X-ray findings are separated from the general applicant population and cleared only after meeting the required medical standard.
Orientation documentation
Some applicants reported they had not completed pre-deployment orientation, and the absence of a standard sign-off made completion hard to verify. We introduced the Gabay Bago Deploy sign-off — a formal record confirming that each applicant has completed orientation and understands our protocols, work expectations, and deployment guidelines before they are placed.
Recruitment
Handling volume, staying human
255 applicants entered recruitment and screening in June — a shortfall of 45 (15%) against target, which narrowed the talent pool available for deployment. Inquiry volume, though, ran heavy: many more people reached out than completed the process. We met that volume by asking the team to stay human — to build a real relationship with each applicant and let their own voice come through, keeping every exchange fast and personal at once. To protect that, we deliberately limit how many conversations each recruiter carries at a time, so speed never costs warmth.
Withdrawals and unplanned departures
20 applicants withdrew during the month for personal reasons, including family emergencies and the length of the deployment process, and a small number stepped away before completing their off-site government requirements. Every applicant who steps away is someone we were not yet able to support into dignified work, so we strengthened engagement with regular status updates, clearer expectation-setting on timelines, scheduled follow-ups through requirement completion, and coordination with co-applicants to reach anyone we could not contact.
Client Acquisition
Meeting the demand
We received 359 client inquiries in June — first-time, returning, and reactivated families — with demand strong across every channel. Every confirmed account is a job opportunity for a qualified household professional, so the balance matters to us. We intensified follow-ups with prospective clients, improved response times across channels, and re-engaged earlier leads, while monitoring the pipeline to find bottlenecks, clear delays, and restore momentum in the next period.
One place for every inquiry
Tracking inquiries across several messaging apps raised the risk of a missed or delayed response. Our custom-built CRM now anchors the whole process — every pipeline stage monitored, every follow-up tracked, no lead overlooked, and clear accountability across the team.
Client Care
Replacements
We received 105 replacement requests and fulfilled 70. Request volume ran ahead of fulfillment capacity, which extended waiting times and added workload across Recruitment Care and Client Care. We monitored every pending request, followed up regularly, coordinated with Recruitment Care on qualified candidates, and kept clients updated — while confirming that their replacement contracts remain active throughout.
Thirteen accounts were closed after clients confirmed they no longer needed a replacement, each documented and closed on request with a standing welcome to return. Seven requests were held pending client decisions and prioritized with scheduled follow-ups and additional candidates. Fifteen requests remained active at month-end, in sourcing, matching, and coordination within our committed service window.
Refunds
Six refund cases were resolved. One client chose a replacement, which was completed successfully; the remaining five were processed by deposit to the client's nominated bank account. Three new requests entered the pipeline — one full refund for an unserved contract, and two under review in line with policy. We strengthened pre-deployment communication with regular updates, confirmation of requirements, and proactive follow-ups to reduce cancellations before service begins.
Operations
A different segment
The back-to-school season lifts inquiries, though only modestly. What we have come to see is that MaidProvider.ph's families sit in a different segment of the market — households whose need for a trusted professional runs year-round. Our demand is steadier for it, and less bound to any single season.
Reporting and visibility
Our monthly report was submitted online and in person at the DOLE office within two days of month-end. To remove the month-end consolidation delay, the report is now updated daily rather than assembled all at once — fewer backlogs, better accuracy. Alongside it, we established a centralized, custom-built Operations Command Center that consolidates every operational deliverable into one monitoring system, improving visibility across recruitment, deployment, replacements, refunds, and client care.
A clinical partnership that deepened
This month, Manila Doctors Hospital — our clinical psychological screening partner since 2015 — extended a credit line to MaidProvider.ph. Built over years of working together, it supports the continuity of candidate screening and reflects the depth of the partnership.
Incidents We Handled
We publish incidents to show how we respond, not to expose the people involved. Matters still under active investigation are held until they are resolved, so that the rights of both families and household professionals are protected. The accounts below are resolved or in supervised handling.
A conduct matter, reviewed and resolved
We received a report of a serious conduct concern involving a household professional in a client's home. We reviewed the matter carefully, coordinated closely with the family, and recommended immediate withdrawal and replacement. The professional remained under our supervision throughout the review and, once our findings were complete, was permanently disqualified from future placement with our agency. When a serious concern is substantiated, accountability is not discretionary — the relationship ends.
Protecting a household professional's welfare
A household professional told our Client Care team that a client had repeatedly used abusive language toward her. We responded to her calls and messages, documented what was reported, and spoke with the client to hear both accounts. When it became clear the situation was likely to recur, we recommended immediate withdrawal to protect her welfare. Protection runs in both directions — families and household professionals are held to the same standard of respect.
Holding clients to the code
Our code of conduct applies to both sides of a placement. When a client's conduct toward a household professional breaches it, the placement ends — and, where warranted, the client is removed from future service. In June, two clients were removed on this basis. Protecting the professionals we place sometimes means declining the families who pay us, and that is a trade we make without hesitation.
A medical emergency, met in person
An applicant awaiting deployment became ill, revealing a health condition that needed attention. We contacted emergency services, accompanied her to the hospital, and stayed with her until her family arrived. Following the incident we strengthened our medical history-taking to surface potential concerns earlier.
Closing a gap in medical clearance
One household professional was deployed before a required medical clearance was complete, after the clinic deferred part of the scheduled testing. We have since required full medical clearance before any deployment, with stricter verification and follow-up for any deferred or pending results.
Frequently Asked Questions
What is the MaidProvider.ph Transparency Report?
A monthly public record of our operational numbers, the service challenges we met, the corrective actions we took, and the worker-protection measures behind them.
Why do we publish replacement and refund figures?
Because transparency is part of the Human+ Standard. Families and household professionals deserve to see how we respond when things go wrong, and how we put them right.
How do we protect household professionals?
We screen every candidate through the Security Double-Lock™ — a national dual-audit and clinical psychological screening — document welfare concerns, and withdraw a professional from a placement when their well-being may be at risk.
Who leads background checking at MaidProvider.ph?
Our background checking is led by Cristina Dijan, our HR Director, who has made screening her focus and brings 14 years of experience in the industry. Every candidate goes through the Security Double-Lock™ — a national dual-audit and clinical psychological screening.
Is MaidProvider.ph licensed?
Yes. MaidProvider.ph Corp. operates under DOLE PEA License M-24-04-034.
What we are proudest of, we can prove. In uncertainty and when help is needed, household professionals and client families can count on us.
That is the MaidProvider.ph standard.
Speak With Us
Call
0918-807-8427
Primary voice line
Message
0998-888-1818
Viber & WhatsApp
Landline (02) 8405-0000 · hello@maidprovider.ph
About this report. Published by MaidProvider.ph Corp., Roof Deck & 3A, 1710 Donada St., Pasay City. Figures reflect internal operational records for June 2026. Readers are welcome to verify our licenses with the issuing authorities.
Regulatory alignment. Our practices align with Republic Act 10361 (Batas Kasambahay), Republic Act 11965 (Caregivers' Welfare Act) where applicable, and DOLE-PEA placement and refund governance.