Why We Are the Only Agency in the World to Publish a Transparency Report
December 18, 2025
In the household staffing industry, silence is the status quo. Most agencies hide their "fail" rates, bury negative reviews, and vanish when a placement doesn't work out. MaidProvider.ph is changing that.
We are proud to be the only household staffing agency in the world that publishes a Weekly Transparency Report. Why? Because in a home-service industry built on trust, we believe you deserve the data—not just the sales pitch.
The Data That No One Else Will Show You
Our Transparency Report isn't just a marketing tool; it's our internal heartbeat. Every week, we track the metrics that actually matter to families:
3 Reasons We Publish Our Failures
1. Rejection is a Security Feature
When we report that 23% of applicants failed our clinical psychological screening at Manila Doctors Hospital, we aren't bragging about being strict. We are proving that we are the filter between your children and an emotionally unprepared worker.
2. Accountability is Better than "Perfect"
No agency is 100% perfect. Maids get homesick, family emergencies happen, and personalities clash. By publishing our dispute numbers, we show you exactly how we handle the "messy" parts of HR. We don't hide—we mediate.
3. Global Leadership
From London to New York to Manila, no other domestic agency has dared to be this open. By setting this global standard, we are inviting the entire industry to treat household workers and employers with the professional respect they deserve.
The Radical Truth: Between 2015 and 2019, we struggled with rapid growth. Our systems lagged, and we made mistakes. We are the only agency that kept those reviews public. We used that data to build the 2025 "Human+" system you see today. We didn't delete our history; we learned from it.
How to Read the Report
Every Monday, we update our Transparency Dashboard. You can see:
- Number of active placements - Real-time tracking of current household professional assignments
- Status of pending background checks - Complete transparency on our screening pipeline
- Refund processing timelines - Currently 30–50 banking days, updated weekly
- Replacement success rates - How quickly we resolve placement issues
- Dispute resolution metrics - Average time to resolution and outcomes
- Client satisfaction scores - Aggregated from 6 independent review platforms
What Makes Our Transparency Report Unique
Unlike quarterly reports or annual summaries, our Weekly Transparency Report gives you real-time insight into our operations. We publish:
- Success rates alongside failure rates
- Average resolution times for complaints
- Percentage of applicants rejected during screening
- On-time fulfillment metrics
- Detailed explanations when we fall short
Why Other Agencies Won't Do This
Publishing a transparency report requires three things most agencies don't have:
1. Legitimate Operations
Fly-by-night agencies can't publish weekly reports because they don't have consistent operations to report on. Our DOLE License M-24-04-034 and 16-year track record make transparency possible.
2. Systems That Work
You can't report metrics you don't track. Our partnerships with Manila Doctors Hospital and Hi-Precision Diagnostics create documented screening processes we can measure.
3. The Courage to Be Honest
Most agencies fear that transparency will hurt their business. We've found the opposite: families value honesty over perfection. When we publish that we have a 23% psychological screening rejection rate, it proves our standards work.
The Verified Numbers (2025)
How to Verify Our Claims
We don't just publish data—we invite you to verify it independently:
- DOLE License: Call (02) 8527-8000 and ask for License M-24-04-034
- Medical Partners: Contact Hi-Precision Diagnostics at (02) 8651-7600
- Psychological Screening: Verify with Manila Doctors Hospital at (02) 8558-0888
- Review Platforms: Check Trustpilot, Google, and ComplaintsBoard
- Physical Office: Visit Roof Deck 1710, Donada St., Pasay City (Mon–Sat, 8:30 AM–6:30 PM)
Conclusion: Trust the Data, Not the Promise
If an agency tells you they have a 100% success rate, they are lying. If they tell you they have "never had a problem," they haven't been in business long enough.
Trust the agency that is brave enough to show you the numbers—including the uncomfortable ones.
MaidProvider.ph: Transparent. Accountable. Global.
Read This Week's Transparency Report
See our current placement metrics, dispute resolutions, and operational updates. Updated every Monday.
View Current ReportWhy This Matters to You
When you hire through MaidProvider.ph, you're not just getting a household professional—you're getting access to 16 years of documented performance data. You can see:
- How we handle replacements (free Days 0-30, fee-based Days 31-180)
- Our actual refund processing time (60-80 days total)
- Why 23% of applicants don't make it through screening
- How we resolved disputes similar to yours
- What our 95% on-time fulfillment rate really means
This level of transparency doesn't exist anywhere else in the global household staffing industry. And that's exactly why we built it.