An Open Letter to Our Families: Our Commitment to Your Trust
For more than a decade, we’ve been welcomed into your homes — a privilege we have never taken for granted.
Inviting someone into your home is built on trust. Our most important work at MaidProvider.ph has always been earning, keeping, and honoring that trust.
We See the Posts, Too
Recently, you may have seen some old, negative reviews about our service being shared online — some dating back more than ten years.
We’ve seen them, too.
And in the spirit of transparency, we believe you deserve to hear directly from us.
We Don’t Hide from Our History
In a business as deeply human as ours — serving thousands of families since 2009 — perfection is impossible. But integrity isn’t.
The truth is simple: those old posts are not new issues. They are resolved cases from our earliest years.
Every single one of them was addressed, investigated, and settled directly with the client at that time.
What those re-circulated reviews don’t show is the follow-up — the calls, the meetings, the effort to make things right.
Several of those same clients even returned to use our services again in later years.
We’ve always believed that the measure of a company isn’t whether it makes mistakes — it’s how it fixes them.
We don’t delete our history.
We learn from it.
Your Peace of Mind Is Our Only Focus
You won’t see us in online arguments.
We’re not writing this to “fight back.”
We’re writing this to reassure you.
Our energy belongs to one thing: serving families and supporting workers.
That means:
Properly vetting and training every helper.
Answering your calls and finding the right match for your home.
Making sure that when you have a problem, you talk to a real person who can actually solve it.
Every concern you raise is documented, tracked, and managed by our care team until it’s resolved.
That’s not a slogan. It’s just how we’ve always worked.
The Trust You Can’t Click On
The internet is full of noise.
We choose to measure our success by something quieter — and far more powerful: your loyalty.
More than 80% of our clients today are repeat customers or referrals from families we’ve already served.
That’s the review that matters most to us.
A trust that’s earned, not manufactured.
We will continue to show up, to listen, and to do the work — every single day — to remain worthy of the confidence you’ve placed in us.
Thank you for letting us be part of your home, your family, and your trust.
Sincerely,
The MaidProvider.ph Team