Human+ Weekly Transparency Report: What Accountability Looks Like in Real Time
By MaidProvider.ph — The Philippine Maid Brand
Documented by the Human+ Care Team — Marah, Alexa, and Michelle
Every week, we face real problems from real families and real workers. Some are urgent. Some are complicated. Some test our systems in ways we don’t always expect.
This report comes directly from the Human+ Care Team — led by Marah, Alexa, and Michelle — whose daily work reflects the discipline and compassion behind our service.
These are the cases they handled this week, documented as part of our commitment to transparency.
1. A Mother Needed a Nanny ASAP — Then Illness Struck
The Situation
A client urgently needed a nanny, overwhelmed with work and childcare.
Our team deployed a qualified Nanny Pro immediately.
A few days later, the nanny developed flu symptoms and chose to resign to avoid infecting the child.
How the Human+ Care Team Responded
Marah and Michelle activated the Human+ Rapid Replacement Protocol without delay.
Result
• Replacement deployed in 4 days
• Child care resumed safely and smoothly
Why it matters
Emergencies like this don’t appear in marketing materials — but they’re real.
Families need speed, not excuses.
2. A Driver Backed Out Last Minute — Client Requested a Refund
The Situation
A client purchased a Driver Pro service contract.
At the last minute, the driver backed out due to a personal crisis.
The client chose to cancel and asked for a refund.
How the Human+ Care Team Responded
Alexa coordinated the case:
no delays, no unnecessary back-and-forth.
Result
• Full refund deposited to the client’s bank account
Why it matters
Transparency is tested when a business is inconvenienced — not when everything goes smoothly.
3. A Maid Pro Returned With Only ₱1,000 After 7 Days of Work
The Situation
A helper was terminated for underperformance.
She returned to us with only ₱1,000 — far below what was legally due for 7 days of work.
Most agencies avoid cases like this.
We didn’t.
How the Human+ Care Team Responded
Marah and Alexa immediately contacted the employer to:
• verify the situation
• validate the termination
• ensure the worker received what she earned
Result
• Employer sent the full remaining salary straight to the worker’s GCash
Why it matters
Fair pay is a dignity issue.
Human+ exists because dignity cannot be optional.
What These Cases Reveal About Human+
Different cases, same core principles:
• Speed
• Fairness
• Accountability
• Humanity
This is the work most agencies hide.
This is the work we publish weekly.
Not because it’s pretty — but because it’s true.
Final Word: Why We Share This
These reports are not marketing copy.
They are records of real people doing real work — guided by a philosophy that demands clarity and compassion.
The Human+ Care Team — Marah, Alexa, and Michelle — carry out these resolutions with consistency, patience, and emotional labor that rarely gets seen.
And if the industry refuses to speak openly about the realities of household work,
Human+ will.