Why We Fire Clients: The Non-Negotiables of a Human+ Contract
A Human+ Editorial by MaidProvider.ph
In most service industries, the rule is simple: “The customer is always right.” Agencies are expected to collect the fee, deploy the worker, and tolerate whatever happens inside the household.
At MaidProvider.ph, we reject that rule entirely.
We are one of the few agencies in the Philippines that will refuse service, decline a deployment, terminate a client relationship, or pull out a worker—even if it means refunding fees or walking away from short-term revenue.
Because we don’t place appliances. We place people. And no one is “deployable” into an unsafe, demeaning, or illegal environment.
These are the Human+ Non-Negotiables—the standards we protect even when it costs us—and why our placements remain stable, ethical, and long-term.
1. The “Safety First” Rule (Physical & Emotional)
We screen our applicants, but we also screen the households that want to hire them.
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A home is an automatic RED FLAG if we find:
Inhumane Sleeping Conditions
Under staircases.
In laundry rooms or storage areas.
On floors without bedding or ventilation.
Food Insecurity
Limited rations.
Leftovers as daily meals.
No access to drinking water.
Verbal or Emotional Abuse
Shouting.
Insults or threats.
Humiliation as “management.”
The Human+ Rule: If we would not allow a Human+ employee to work there, we will not deploy—no matter the fee. A placement payment does not entitle anyone to strip a worker of basic humanity.
2. The “Contract Breaker” (Illegal Deductions & Violations)
The Kasambahay Law (RA 10361) is not optional.
And yet we still hear:
“We’ll deduct the plate she broke.”
“We won’t release her salary until she completes six months.”
“We’ll enroll her in SSS once she proves herself.”
When a client refuses to follow the law—even after guidance—we terminate the relationship immediately.
We will not participate in illegal labor practices, and we will never allow a household to use us as a shield for unlawful deductions.
3. The “Phantom Manager”
(Unrealistic Expectations = Guaranteed Failure)
Some households want a Kasambahay—but expect a robot.
Signs of a Phantom Manager:
16–18 hour workdays.
No rest day.
No cellphone access.
Constant surveillance.
New tasks added without agreement (Nanny → Cook → Driver → All-around).
When a client refuses to adjust unrealistic expectations, the outcome is predictable: fast resignation.
Instead of cycling five workers through a toxic home in two months, we choose responsibility: We walk away.
4. Why Firing Clients Protects Our Good Clients
Some ask: “Isn’t this bad for business?”
The reality: It’s the only way to protect the business—and the people in it.
Every hour wasted mediating an abusive or unreasonable household is an hour we cannot spend supporting our good clients:
Clients who follow the law.
Clients who respect boundaries.
Clients who want long-term stability.
By filtering out red-flag households, we guarantee: ✔ Lower turnover ✔ Happier, healthier workers ✔ More stable placements ✔ Better support for good families ✔ Higher long-term success rates
Ethics isn’t just moral. It’s efficient.
5. Yes, There Is a Blacklist — For Everyone’s Protection
We maintain an internal Do Not Deploy list for:
Physical or sexual abuse.
Threats, intimidation, or coercion.
Severe emotional harm.
Dangerous living conditions.
Repeated refusal to follow the law.
We also cooperate with industry watchdogs when patterns emerge. This protects not only our own workers—but the workers of the entire industry.
The Verdict
We are not for everyone. And we are not trying to be.
We are not looking for every client. We are looking for the right client.
If you are an employer who: ✔ Obeys the law ✔ Values human dignity ✔ Wants a stable, long-term partnership
Then we will move mountains to support your home. We will train, mediate, protect, and help you build a strong working relationship.
But if you want an agency that will stay silent when boundaries are crossed— MaidProvider.ph is not for you.
Because in the Human+ Contract, three things are non-negotiable: Respect. Safety. Dignity.
And the right clients choose us because of these non-negotiables—not despite them.