Our 1‑Star Reviews
Most agencies delete them. We keep them. Here's why that protects you—and the people who work in your home.
Why deleting reviews is dangerous
When agencies delete negative reviews, they don't just hide their mistakes.
They erase warnings that protect household professionals from exploitation.
By keeping every review public since 2009, we create a two-way accountability system:
- Families see our failures — Late placements, communication gaps, operational mistakes
- We see red flags about families — Unreasonable demands, wage theft, boundary violations
- Workers are protected — We don't send helpers where past employees left 1-star warnings
It hides which families shouldn't be working with household professionals at all.
What our worst reviews say
Most 1-star reviews fall into four categories:
- Service gaps (2015–2019) — We scaled to 5,000 families/year. Our systems didn't keep up.
- Personality mismatches — Helpers who didn't fit the family's needs
- Unmet expectations — Families expecting perfection from imperfect humans
- Communication breakdowns — Times we failed to respond fast enough
What we rebuilt
Instead of deleting reviews, we treated them as blueprints.
Screening system
- Psychological evaluations at Manila Doctors Hospital
- 45–60 minute behavioral interviews
- Skills assessment to reduce mismatches
Operations
- Weekly transparency reports tracking every complaint
- Dedicated customer service team
- Internal SLAs: 24-hour response time, 72-hour resolution
Promises
- Honest placement timelines (no overpromising)
- Trial periods so families can decide without pressure
- Fair wage standards (₱12,000+ vs industry ₱5,000–₱8,000)
We promise accountability.
How we handle complaints today
When someone leaves a negative review:
- Investigate immediately — Pull records, talk to staff, review what happened
- Contact the family — Apologize, offer solutions
- Post findings publicly — Show what we learned
- Update systems — Turn the complaint into permanent policy
What if you leave a 1-star review?
If something goes wrong with your placement, you'll see exactly what we did when 127 other families felt the same way.
No scripted apology. No deletion. Just documented action.
What good reviews say
Families who stay with us say:
"They were honest about what to expect"
"When something went wrong, they fixed it"
"They care about helpers, not just placements"
"They don't overpromise—they deliver"
What this means for you
Next time someone shows you our 1-star reviews from 10 years ago, ask them:
Anyone can create a new page and start at 5.0.
Very few can show you:
- How they handled complaints
- How they compensated families
- How they protected workers
- How they turned mistakes into permanent safeguards
It's a documented pattern of accountability.
How to verify we're legitimate
Don't just trust us. Verify us through the government's own system.
- Open eGov PH Super App
- Search "MaidProvider.ph"
- Verify our DOLE license: M-24-04-034
- Check our contribution records in real-time
This is the future of verification:
Three ways to verify us:
- eGov PH Super App — Search "MaidProvider.ph" for real-time DOLE verification
- Call us: +63-998-888-1818
- Visit our office: 1710 Donada Street, Pasay City (Mon–Sat, 8:30 AM–6:30 PM)
It's proof we've solved more problems than most agencies will face.
Independent verification links
- DOLE Official Site — Search license M-24-04-034
- eGov PH Super App — Real-time verification
- DOLE BWSC — Licensed agency registry
- Our Trustpilot Page — Unfiltered 4.1★ rating
See our complete ratings breakdown
Our 4.1★ aggregate spans 6 independent platforms—from our 4.9★ Facebook to our 2.2★ Yelp recovery period. See the complete picture, platform by platform.
And if that means living with 1-star reviews?
We'll keep them.
Because the only thing more dangerous than seeing someone's scars…
is trusting a company that pretends it never had any.