Transparency Report: September 2026
231 people
walked in.
In September 2026, 231 people applied to MaidProvider.ph, a DOLE-licensed household staffing agency in Pasay City, Metro Manila. We followed each one from arrival to deployment: 121 (52.38%) were deployed, 25 (10.82%) were waiting at month-end, 54 (23.38%) withdrew, 26 (11.26%) did not meet screening requirements, and 5 (2.16%) left without completing the process.
For families
- Who was placed121 applicants were deployed in September, and every one of them was trained for their role.
- If it does not work outClient Care fulfilled 61 replacements under existing contracts, including those of families placed in earlier months. Six were at no charge. Three approved refunds were processed and deposited, and each request is reviewed before it is processed.
- What is still stretchedClient Acquisition has two open positions. Inquiries are being shared among the current team while we hire, and candidates for specialized roles remain limited.
The household figures in full ↓
To see how placement works: How to Hire and Services.
Watch
The September report, in brief.
Prefer to read? The full report follows below. Watch on YouTube.
What we said we would do
August’s commitments, one month on.
In the August report we published our commitments for September. Here is where these stand.
Statuses are our own account of the month and have not been independently audited.
The applicants
Where 231 people went.
All September figures are shares of one pool: the 231 applicants who came to us between 1 and 30 September. Each person appears once.
The 54 who withdrew
This is the largest group after those deployed. Requirements were handled differently from team to team, and some applicants waited longer than expected for their documents to be processed. This reduced the number of applicants available for matching and deployment.
What we are doing: one standard process and one set of guidelines for applicant requirements across every team, and an orientation before profiling so that each applicant knows from the start how long their requirements will take.
The 26 who did not meet screening requirements
These applicants could not move to the next stage because of eligibility or documentary concerns. We now verify documents before endorsement, explain which alternatives are acceptable, and check any identification document that looks invalid.
The 5 who left, and the 25 still waiting
Five applicants left without completing the process. Their progress was documented, and we have improved how we follow applicants while they secure their requirements, including help with online appointments and clear next steps. The 25 who were waiting at month-end remained available for matching, and some of them were deployed in October.
Along the way
What screening found.
Applicants were at different stages during the month, so the figures below describe assessment stages and use different bases. They overlap with the outcomes above.
Fourteen applicants had medical findings that needed further evaluation or treatment, including pulmonary tuberculosis and other conditions. We informed each of them, advised medical consultation and treatment, and asked for clearance before they continued. Fourteen applicants needed an additional psychological interview, and for each of them deployment was placed on hold until the psychologist’s assessment and clearance were complete.
How we screen is set out in our Screening Standards and Security Double-Lock® Background Checks.
Not every applicant had finished both assessments by 30 September. Some remained pending at month-end and continue in October.
In our own words
What did not go as planned in September.
In September we moved our daily work onto our own system: the Human+ Desk, powered by Oswen household intelligence. Every team changed how it works at the same time, and most of what did not go as planned this month traces back to that move.
Requirements were handled unevenly.
While teams learned the new system, applicant requirements were processed differently from team to team. For some applicants this meant a longer wait, and for some it meant a decision to leave.
Some ready families had to wait.
We did not have enough pre-screened candidates for specialized roles while records moved onto the new system. Several families who were ready to proceed could not be matched in time.
Client Acquisition was short-staffed.
With two positions vacant, response times and the consistency of follow-ups were affected, as was the attention the team could give to families ready to proceed. Applicant document and medical status were not yet fully visible in the new system, which made this harder.
The pressure of the wider economy.
We recognize the economic pressures facing families and businesses today. We feel them too. But while we must operate with greater discipline, we will not compromise the quality of our screening, the people we place, or the care we provide to families. These are standards we intend to protect, even in a difficult environment.
The households
The other side of the month.
A replacement is delivered under the contract a family already holds, so the 61 includes families placed in earlier months. It is not a count of September’s placements that ended early. Our replacement and refund terms are set out on The Settlement page and in our Service Proposal.
Six of the 61 replacements were provided at no charge, after circumstances that led to a household professional’s early departure. We approve no-charge replacements where the circumstances qualify, and we review every refund request before it is processed.
Client Care worked with Finance to process the three approved refunds accurately and on time. Every document was reviewed and verified, follow-ups continued until the checks were deposited, and the clients were kept informed throughout. Two other clients chose a replacement over a refund after follow-up conversations about how our replacement service works.
For the record, new-placement settlements reached 75.56% of our monthly target in September.
The Human+ Desk
In September the team moved onto the Human+ Desk, our own system for the team’s daily work, powered by Oswen household intelligence. It is in its pilot stage. We are monitoring it, resolving technical and workflow issues as they appear, and collecting feedback from team members so the transition improves each week.
Open matters
One matter, resolved.
One client asked for a full refund of the agency service fee. The client questioned our practice of providing a daily allowance to candidates who are waiting for deployment after completing all their requirements. We reviewed the concern and, as a gesture of goodwill, approved the refund and arranged for it to be processed.
What we will do
September’s commitments.
We will report on each of these in the October edition.
- One standard process for applicant requirementsClear guidelines for handling requirements, applied the same way by every team, so that applicants move through at a predictable pace.From October
- Orientation before profilingEvery applicant is told how long their requirements will take before profiling begins.From October
- Documents checked before endorsementVerify documents first, explain acceptable alternatives, and review any identification document that looks invalid.From October
- A shared applicant-status tracker, kept currentDocuments, medical results, screening, endorsement and deployment readiness in one place for Recruitment and Client Acquisition, maintained through the Human+ Desk.From October
- A pre-screened pool for specialized rolesA deployment-ready pool built around the roles families request most.Ongoing
- Fill the two Client Acquisition vacanciesHire for both positions, with clear account assignments and follow-up schedules.From October
FAQ
Questions this report answers.
How many applicants came to MaidProvider.ph in September 2026?
231 applicants between 1 and 30 September 2026. Every percentage in the applicant section is a share of those 231.
How many were deployed?
121 applicants, or 52.38%, were deployed. 25 more were waiting for employer confirmation or deployment at month-end, and some of them were deployed in October.
Why did applicants withdraw?
54 applicants withdrew. Requirements were handled differently across teams and some applicants waited longer than expected for their documents. We are putting one standard process in place and giving every applicant an orientation before profiling.
What happens when a medical finding is made?
The applicant is told, advised to see a doctor for consultation and treatment, and asked for clearance before continuing. Fourteen applicants were sent home on medical findings in September.
How many replacements and refunds were there?
61 replacements were fulfilled under existing contracts, including those of families placed in earlier months, six of them at no charge. This is not a count of September placements that ended early. Three approved refunds were processed and deposited, and two clients chose a replacement instead of a refund.
What happens if a placement does not work out?
Client Care fulfills a replacement under the family’s existing contract. In September that meant 61 replacements under existing contracts, including families placed in earlier months, six of them at no charge. Refund requests are reviewed before they are processed, and three approved refunds were deposited that month.
What is the Human+ Desk?
The Human+ Desk is MaidProvider.ph’s own system for the team’s daily work, powered by Oswen household intelligence. The team moved onto it in September. It is in its pilot stage, and we are refining it with feedback from the people who use it.
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Older edition: ← August 2026 report · All transparency reports